--- description: ¿Qué piensan los usuarios de SmartCustomer? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SmartCustomer gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartCustomer - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software para gestión de reseñas](/directory/31024/review-management/software) > [SmartCustomer](/software/184152/sitejabber-business-suite) # SmartCustomer Canonical: https://www.capterra.pe/software/184152/sitejabber-business-suite Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.pe/software/184152/sitejabber-business-suite?page=2) > Sitejabber Business Suite permite recopilar, administrar y compartir reseñas de empresas y productos para hacer crecer el negocio y generar confianza. > > Veredicto: 65 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SmartCustomer? Empresas que buscan acelerar el crecimiento con las reseñas de los clientes y el contenido generado por los usuarios para aumentar el tráfico y las ventas, mejorar la fidelización del cliente y aumentar al instante su presencia online. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 65 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sitejabber - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, China, Estados Unidos, Nueva Zelanda, Reino Unido ## Funciones - Análisis de sentimientos - Compartir en redes sociales - Gestión de SEO - Gestión de campañas - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de respuestas - Integración de redes sociales - Notificación de reseña de usuario - Panel de comunicaciones - Seguimiento de la participación - Seguimiento de palabras claves - Solicitud de reseña de usuario - Supervisión de reseñas - Third-Party Integrations ## Integraciones (en total: 7) - Adobe Commerce - BigCommerce - Instagram - Meta for Business - QuickBooks Online Advanced - Shopify - Twitter/X ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para gestión de reseñas](https://www.capterra.pe/directory/31024/review-management/software) ## Categorías relacionadas - [Software para gestión de reseñas](https://www.capterra.pe/directory/31024/review-management/software) - [Herramientas para gestionar la reputación](https://www.capterra.pe/directory/30750/reputation-management/software) - [Software NPS](https://www.capterra.pe/directory/32075/nps/software) ## Alternativas 1. [Trustpilot](https://www.capterra.pe/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.pe/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [NiceJob](https://www.capterra.pe/software/142037/nicejob) — 4.9/5 (202 reviews) 4. [Okendo](https://www.capterra.pe/software/176189/okendo) — 4.9/5 (223 reviews) 5. [Yotpo](https://www.capterra.pe/software/144389/yotpo) — 4.5/5 (375 reviews) ## Opiniones ### "A Website That Saved Me From Scams" — 5.0/5 > **Ryan Samuel** | *23 de noviembre de 2022* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me. > > **Puntos en contra**: There is nothing I don't like about this website because it saved me from different online scams lurking across the internet. > > I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal. ----- ### "Excellent value, and the best response rate I've seen." — 5.0/5 > **Benjamin** | *29 de junio de 2021* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice. > > **Puntos en contra**: The on-site badging could be more useful if it was smaller, and on a transparent background. > > From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees. ----- ### "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" — 1.0/5 > **Jenna** | *7 de febrero de 2026* | Arte y artesanía | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. > > **Puntos en contra**: Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. > > Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. ----- ### "Pretty good reviewing platform" — 4.0/5 > **Kevin** | *30 de mayo de 2021* | Software informático | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously. > > **Puntos en contra**: It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested. > > If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them. ----- ### "Great tool\!" — 5.0/5 > **Mateo** | *26 de abril de 2021* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Once it's set up, it runs itself. There's very little work to do after you've installed their features. > > **Puntos en contra**: Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process. > > I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.pe/software/184152/sitejabber-business-suite?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/184152/sitejabber-business-suite) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados