--- description: ¿Qué piensan los usuarios de HelpShelf? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HelpShelf gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpShelf - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [HelpShelf](/software/182929/helpshelf) # HelpShelf Canonical: https://www.capterra.pe/software/182929/helpshelf Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/182929/helpshelf?page=2) > HelpShelf combina todos tus recursos de asistencia en un atractivo widget y luego se asegura de que esté disponible cuando sea importante. > > Veredicto: 23 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HelpShelf? Empresas enfocadas en SaaS y B2B. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 23 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpShelf ## Contexto comercial - **Precio inicial**: USD 25.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Reino Unido ## Funciones - Alerts/Escalation - Gestión de la base de conocimiento ## Opciones de asistencia - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.pe/directory/22/customer-service/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.pe/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.capterra.pe/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.capterra.pe/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.pe/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Milvus](https://www.capterra.pe/software/202528/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "Didn't know I needed this" — 5.0/5 > **Jason** | *13 de marzo de 2019* | Formación profesional y coaching | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to set up Intergrates seemlessly with LiveAgent. (Many more options too, but haven't taken advantage of those yet) Just works... > > **Puntos en contra**: Instead of the customer finish typing in the search bar + hitting enter, I'd like it to search my FAQs and populate as the customer is typing. (Probably not a con, but the only thing I can think of.) > > I love that HelpShelf takes my best and most relevant FAQ info and puts it in front of my customers when they need help. I use LiveAgent for my ticketing/FAQ system and this ties in seamlessly. It saves my support staff a lot of time because when they click the chat button, they see FAQs that probably answer their question. (before it would go directly to chat) ----- ### "Saves time, cuts through headaches and customer support woes." — 5.0/5 > **Usuario verificado** | *4 de noviembre de 2021* | Edición | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms. > > **Puntos en contra**: Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available > > Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales. ----- ### "Reduce the number of help tickets with HelpShelf" — 4.0/5 > **Mayo** | *28 de setiembre de 2019* | Administración educativa | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need. > > **Puntos en contra**: The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan. > > HelpShelf helps to organize simple FAQ on the site and reduce direct queries. ----- ### "All your help materials in one place" — 5.0/5 > **Wendy** | *13 de marzo de 2019* | Diseño | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like that you can have one place to combine chat, help desk software, articles, YouTube videos together which you can bundle all together in a single widget that you place on your site. Users can search for answers to their issues before submitting a chat. It's also smart enough to suggest articles or videos for you based on what page you're on or what are the things most people are searching for. > > **Puntos en contra**: Currently they are a bit limited on the integrations with help desk software and other tools, but they are always adding new integrations. > > I've been looking for a comprehensive solution to combine help documents and chat into one, without paying the big bucks for programs like Intercom. This fits the bill nicely. ----- ### "A tool I didn’t know I needed" — 5.0/5 > **Usuario verificado** | *13 de marzo de 2019* | Hospital y atención sanitaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It allows me to collate support / reference materials from numerous sources in one unified front end. > > **Puntos en contra**: The integrations list is still growing and I am awaiting a couple of ones on the roadmap. > > Fantastic tool that looks beautiful, is easy to set up and provides a truly useful tool for my website visitors. And it all results in a lower amount of support calls/emails. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/182929/helpshelf?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/182929/helpshelf) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados