--- description: ¿Qué piensan los usuarios de SightCall? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SightCall gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SightCall - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [SightCall](/software/170703/sightcall) # SightCall Canonical: https://www.capterra.pe/software/170703/sightcall Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/170703/sightcall?page=2) > Solución de realidad aumentada basada en la nube que proporciona atención al cliente a través de funciones en vivo de video, grabación, colaboración, anotación y más. > > Veredicto: 8 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SightCall? Sectores de fabricación y equipos, atención médica, telesalud, telecomunicaciones, transporte, energía y servicios públicos, ciencias biológicas y dispositivos médicos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 8 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sightcall ## Contexto comercial - **Precio inicial**: USD 0.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, español, finés, francés, inglés, italiano, neerlandés, portugués, portugués de Brasil, portugués de Portugal, turco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice, Bermudas, Bolivia y 148 más ## Funciones - Alerts/Escalation - CRM - Chat en tiempo real - Chat y mensajería - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Enrutamiento de llamadas - Grabación de la sesión - Grabación de llamadas - Herramientas de colaboración - Herramientas de diagnóstico - Monitorización y gestión remota - Real-Time Monitoring - Resolución de problemas - Uso compartido de archivos - Uso compartido de la pantalla ## Integraciones (en total: 11) - CCC ONE - Five9 - Guidewire - Microsoft 365 - Microsoft Outlook - RDT - Salesforce Field Service - Salesforce Service Cloud - ServiceMax - ServiceNow - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos ## Categoría - [Software de servicio al cliente](https://www.capterra.pe/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.pe/directory/22/customer-service/software) - [Software para call center](https://www.capterra.pe/directory/30007/call-center/software) - [Programas para asistencia remota](https://www.capterra.pe/directory/30928/remote-support/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.pe/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.pe/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.pe/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.pe/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.pe/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Opiniones ### "SightCall is a Game Changer for Improving the Customer Experience" — 5.0/5 > **Eric** | *20 de junio de 2025* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: SightCall has an awesome product. We used it to remote diag customer issues. I can tell you, this is a game changer. Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. > > **Puntos en contra**: SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. > > There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. ----- ### "Multiple sessions" — 4.0/5 > **Sandeep** | *24 de marzo de 2022* | Impresión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The quality of the photos taken during the call is excellent and it saves a huge time. > > **Puntos en contra**: Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. > > Very Good ----- ### "Good" — 4.0/5 > **John** | *24 de marzo de 2022* | Impresión | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Easy for photo taken at the field site. > > **Puntos en contra**: No have history ticket number was stored > > Very stable connection ----- ### "Sightcall review" — 4.0/5 > **Wisnumahendrata** | *23 de marzo de 2022* | Impresión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: it makes remote troubleshooting easier, i feel like being onsite > > **Puntos en contra**: And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. > > Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. ----- ### "sight call review" — 4.0/5 > **Peter** | *24 de marzo de 2022* | Impresión | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. > > **Puntos en contra**: if wyfi is weak then it is not worth while using the tool > > diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/170703/sightcall?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/170703/sightcall) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados