--- description: ¿Qué piensan los usuarios de Quiq? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Quiq gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quiq - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Quiq](/software/166780/quiq-messaging) # Quiq Canonical: https://www.capterra.pe/software/166780/quiq-messaging Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.pe/software/166780/quiq-messaging?page=2) > Quiq conecta a empresas y clientes a través de la mensajería (SMS, FB Messenger, WeChat y Kik), lo que permite que exista una interacción más eficiente con el cliente. > > Veredicto: 37 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Quiq? Estos servicios son para organizaciones grandes y pequeñas que desean ofrecer a sus clientes una forma rápida y conveniente de colaborar con ellos para consultas de preventa o problemas de asistencia postventa a través de mensajes comerciales. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 37 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Quiq - **Ubicación**: Bozeman, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 6,000.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, chino, español, francés, hindi, inglés, italiano, japonés, portugués, ruso, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Australia, Canadá, Estados Unidos, México, Nueva Zelanda, Reino Unido ## Funciones - Acceso móvil - Alerts/Escalation - Análisis visual - Autoresponders - CRM - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Cualificación de leads - Cupones móviles - Distribución de clientes potenciales - Encuestas y comentarios - Enrutamiento automatizado - Envío masivo de mensajes de texto - Formulario sin conexión - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Historial de transcripciones/chat - IA y aprendizaje automático - Integración de telefonía informática - Interfaz de agentes - Mensajería bidireccional - Mensajería planificada - Panel de actividades - Panel de comunicaciones - Personalización de mensajes - Procesamiento de lenguaje natural - Recopilación de datos multicanal - Respuestas automáticas - Robot preconfigurado - Segmentación por público - Third-Party Integrations - Transferencias/enrutamiento - Traspaso a agente - Uso compartido de archivos - Varios idiomas … y 6 características más ## Integraciones (en total: 4) - NetSuite - Oracle Service - Salesforce Sales Cloud - Zendesk Suite ## Opciones de asistencia - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en directo](https://www.capterra.pe/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.pe/directory/30797/live-chat/software) - [Software para envío de SMS](https://www.capterra.pe/directory/30842/sms-marketing/software) - [Software de compromiso del cliente](https://www.capterra.pe/directory/30906/customer-engagement/software) - [Software de servicio al cliente](https://www.capterra.pe/directory/22/customer-service/software) - [Software para call center](https://www.capterra.pe/directory/30007/call-center/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.pe/software/61368/salesforce) — 4.4/5 (18771 reviews) 2. [Zendesk Suite](https://www.capterra.pe/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.pe/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.pe/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Freshdesk](https://www.capterra.pe/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Opiniones ### "The best chat portal\!" — 5.0/5 > **Ramil** | *8 de abril de 2019* | Seguridad e investigaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics. > > **Puntos en contra**: So far, I can't see any down part on this software. I can say that this was developed perfectly. > > I have a five star experience with this software, this the best and so far. ----- ### "Good tool for Real Time Messaging" — 4.0/5 > **Paulo** | *13 de setiembre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems > > **Puntos en contra**: It requires a lot of learning to get full usage > > It is a great experience being part of a large company ----- ### "A child could report metrics better than Quiq" — 1.0/5 > **Usuario verificado** | *4 de diciembre de 2020* | Telecomunicaciones | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. > > **Puntos en contra**: Reporting is inaccurate and timing is not counted properly. > > Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. ----- ### "Cyprus Text Implementation" — 5.0/5 > **Todd** | *13 de agosto de 2019* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. > > **Puntos en contra**: There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. > > At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. ----- ### "Quiq is easy, convenient, and effective" — 5.0/5 > **Angel** | *21 de mayo de 2019* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The setup was super easy, it's easy to navigate and use. > > **Puntos en contra**: It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive. > > Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.pe/software/166780/quiq-messaging?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/166780/quiq-messaging) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados