17 años ayudando a las empresas peruanas
a elegir el mejor software
¿Qué es Mend?
Ideal para grupos de más de 5 proveedores. Tasas de faltas de un solo dígito: Telesalud, telemedicina y gestión digital completa del paciente: recordatorios de citas, autoprogramación de pacientes y formularios digitales. Asistencia y flujos de trabajo personalizados calificados n.º 1. Conéctate con los pacientes en cualquier momento y en cualquier lugar, con cualquier dispositivo.
Mend tiene tasas de participación del 98.3 %, de conexión a video del 99.85 % y de faltas a las citas de un solo dígito.
Mend tiene tecnología de automatización para integrarse con cualquier registro médico electrónico (EHR), software de gestión de consultorios (PMS) u otros sistemas.
¿Quién usa Mend?
Consultorios privados, sistemas de salud, pagadores, farmacias y empresas farmacéuticas.
¿Tienes dudas sobre Mend?
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Mend
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Opinones de Mend
First time using this
Comentarios: So far I have a positive experience but I havent used it at all
Puntos a favor:
I like that it was easy to use, I got text and email links for a video call so I got options to use
Contras:
Its a very bright display I dont know If a "dark mode" is available but it would help
Mend
Comentarios: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.
Puntos a favor:
Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.
Contras:
The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.
Respuesta de Mend VIP
hace 4 años
Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.
Many Thanks to Mend and [sensitive content hidden]
Comentarios: Bumpy at first, but after settling into your system and finding a practitioner who is clearly taking care of me has been magic.
Puntos a favor:
The continuity with [sensitive content hidden] has been very helpful. I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication management and general wellbeing.
Contras:
Honestly, I am so grateful for this assistance, I have no complaints. I don't even know how I would or could improve this service at present. Thank you, thank you, thank you.
Alternativas consideradas:
Mixed Feelings- Healthcare
Comentarios: We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.
Puntos a favor:
End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Contras:
Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability. In addition, reporting functionality is lacking. Only very basic reports can be obtained.
My thoughts an opinions
Comentarios: I feel a lot better im moving forward an taking the steps i need to to better myself an my life for me an my children to be in my life everyday
Puntos a favor:
I didnt have to worry about the anxiety of going around other people in an office or how im goin to get there an back or waiting to be seen.
Contras:
I couldnt hear very well i had to hold the phone to my ear so i wasnt on the video so i wasnt able to make eye contact and talk to my counselor.
