--- description: ¿Qué piensan los usuarios de PhoneCall? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de PhoneCall gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PhoneCall - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [PhoneCall](/software/165366/phonecall) # PhoneCall Canonical: https://www.capterra.pe/software/165366/phonecall > PhoneCall es una solución escalable de centros de contacto en la nube que ofrece gestión de contactos, marcación predictiva para telemarketing. > > Veredicto: 5 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa PhoneCall? Centros de atención telefónica, internos o tercerizados, de 1 a más de 1000 agentes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 5 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: PhoneCall - **Ubicación**: chazy, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 0.01 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: francés, inglés - **Países disponibles**: Canadá, Estados Unidos, Reino Unido ## Funciones - CRM - Creación de informes/análisis - Enrutamiento de llamadas - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de listas - Grabación - Grabación de llamadas - Grabación de texto de llamada - Integración de telefonía informática - Marcador automático - Marcador predictivo - Mensaje de voz - Panel de comunicaciones - Registro de llamadas - Supervisión de llamadas ## Integraciones (en total: 1) - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software para call center](https://www.capterra.pe/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.pe/directory/30007/call-center/software) - [Soluciones de telefonía](https://www.capterra.pe/directory/30084/telephony/software) - [Programas para grabar llamadas](https://www.capterra.pe/directory/30533/call-recording/software) - [Software de marcador predictivo](https://www.capterra.pe/directory/30597/predictive-dialer/software) - [Software de contact center](https://www.capterra.pe/directory/32035/contact-center/software) ## Alternativas 1. [DialedIn CCaaS](https://www.capterra.pe/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Dialpad](https://www.capterra.pe/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 3. [Aircall](https://www.capterra.pe/software/144486/aircall) — 4.2/5 (458 reviews) 4. [JustCall](https://www.capterra.pe/software/157853/justcall) — 4.1/5 (223 reviews) 5. [CTM](https://www.capterra.pe/software/152004/call-tracking-software) — 4.6/5 (150 reviews) ## Opiniones ### "The best solution for outbound calls" — 4.0/5 > **Matthieu** | *7 de octubre de 2017* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive... > > **Puntos en contra**: We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying. > > The best solution for outbound calls. ----- ### "We are totally satisfied with Phone Call CRM" — 5.0/5 > **NADIA** | *2 de diciembre de 2016* | Externalización/deslocalización | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The speed of the connection with the customer using an internet connection low debit. The ability to connect anywhere I am and track production. Functionalities. Statistics. Process incoming and outgoing calls at the same time. Optimization of production management with target > > **Puntos en contra**: The price though the value for money is good. > > Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted\! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen. ----- ### "Sense of the customer relationship with Phone Call \!" — 4.0/5 > **helene** | *14 de diciembre de 2016* > > We are a center of customer relationship created in 1986 We had a beautiful meeting with Phone Call at the beginning 2015 We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand" It is the tool which we needed It knows how to handle campaigns with the volume and the lighter campaigns. Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration\! ----- ### "more efficiency , more contacts in less time." — 5.0/5 > **sebastien** | *9 de noviembre de 2017* | Propiedad inmobiliaria comercial | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved; > > **Puntos en contra**: the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one > > more business ----- ### Opinión — 5.0/5 > **Md.Tanvir** | *8 de marzo de 2017* | Fabricación de productos eléctricos/electrónicos ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/165366/phonecall) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados