--- description: ¿Qué piensan los usuarios de ProcedureFlow? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ProcedureFlow gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProcedureFlow - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [ProcedureFlow](/software/159865/procedureflow) # ProcedureFlow Canonical: https://www.capterra.pe/software/159865/procedureflow Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/159865/procedureflow?page=2) > Al representar el conocimiento experto como un mapa visual, los trabajadores comienzan a trabajar con confianza. > > Veredicto: 27 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ProcedureFlow? Ayuda a centros de contacto de todos los sectores y tamaños a convertir a sus empleados en expertos rápidamente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 27 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ProcedureFlow - **Ubicación**: Saint John, Canadá - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 20.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Reino Unido ## Funciones - Arrastrar y soltar - Búsqueda de texto completo - Controles o permisos de acceso - Creación de informes/análisis - Edición de texto - Gestión de contenidos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Herramientas de colaboración - Portal de autoservicio - Third-Party Integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de gestión del conocimiento](https://www.capterra.pe/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.pe/directory/30094/knowledge-management/software) - [Software de contact center](https://www.capterra.pe/directory/32035/contact-center/software) - [Software de gestión de procesos](https://www.capterra.pe/directory/30010/business-process-management/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pe/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Confluence](https://www.capterra.pe/software/136446/confluence) — 4.5/5 (3663 reviews) 3. [Caspio](https://www.capterra.pe/software/137206/caspio) — 4.6/5 (249 reviews) 4. [Agiloft](https://www.capterra.pe/software/101273/agiloft) — 4.8/5 (38 reviews) 5. [Capacity](https://www.capterra.pe/software/192480/capacity) — 4.5/5 (14 reviews) ## Opiniones ### "ProcedureFlow is a MUST for a call center\!" — 5.0/5 > **Cheryl** | *21 de febrero de 2018* | Administración gubernamental > > **Puntos a favor**: This is one of the easiest products I've used in my call center career and we have seen IMMEDIATE improvements in the call center\! It's easy to set up, maintain and use\! Our training reduced by 2 weeks right away as a result\! Our agents utilize it and we have had fewer errors\! The staff support from ProcedureFlow is First Class\! ----- ### "A game changer for making procedures that are actually useful." — 5.0/5 > **Andrew** | *14 de marzo de 2017* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software is highly flexible and great for collaborative process building. The collaboration aspect seems to get buy-in from the techs, since they are helping to build the processes. > > **Puntos en contra**: The user management features aren't strong. They could use integration with AD and group management to make administration easier. > > After struggling for years with procedural documentation that was less than useful, we found ProcedureFlow. It has truly been a game changer in our Managed Services business. We now have a dynamic and useful set of processes, that are collaboratively created and maintained by the people using them. Our staff can create or update procedures themselves and the built-in approval workflow allows us to keep the changes, recommend improvements or occasionally reject them. Our annual SOC2 audits have become much more straight forward since we can simply export a copy of our processes, give them to the auditors and they have a single source of process information to check us against. Since the processes are easy to access, our SMEs are better at consistently following them as well. While it isn't an ITIL focused product, it is flexible enough that I easily created an ITIL structure in the tool and all of our sub-processes fall under those ITIL entry points. Since we still use Sharepoint for our document management and references, we simply deep link from process elements to the pertinent documents in Sharepoint. That gives us the best of both worlds. We rarely need to call their support, but when we do they are very quick to respond and give a very personalized service. Great company with great service\! ----- ### "Effective and improves efficiency" — 4.0/5 > **Stephanie** | *27 de octubre de 2020* | Servicios financieros | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: As a viewer of the procedures that our team created it is very easy to navigate. > > **Puntos en contra**: Creating a procedure can be a bit tedious and takes a while to get used to. > > Overall this is a very helpful program that has added efficiency to our team and improved our processes. ----- ### "ProcedureFlow is a great program for call centers" — 5.0/5 > **Usuario verificado** | *12 de julio de 2022* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Super easy workflows/charts for call centers and operating procedures for customer service. Super easy to use. I was able to hand the project off to another employee easily without much training. > > **Puntos en contra**: I don't recall any cons regarding this program. It was a great program to use. > > Super easy to use. I was able to hand the project off to another employee easily without much training. ----- ### "ProcedureFlow Standardizes Procedures, Improving Service Quality" — 5.0/5 > **Tessa** | *15 de marzo de 2017* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how easy it is to create flows. I like how it boosts confidence in new hires, how it ensures all agents are on the same page and providing customers with consistent information, and how it allows us to quickly and efficiently update information so we can be assured it'll be effectively communicated with everyone who needs to know. > > **Puntos en contra**: There isn't an autosave feature. So, if your computer crashes, and you're working on a flow and haven't saved it, all your work is lost. > > We began using ProcedureFlow about a year ago. Every department at our company utilizes it. I'm the Customer Support Trainer, so as far as my department is concerned, ProcedureFlow allows agents to see the most current, proper procedures, resulting in consistent service. I know a lot of people don't absorb everything discussed in training, but that's OK because, now, we have ProcedureFlow\! Since they know they have this tool readily available to them, people can feel confident the moment they hit the floor. We encourage all agents to use it. Also, it's really easy to build flows. ProcedureFlow has proven to be an excellent resource for our company. We love it. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/159865/procedureflow?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/159865/procedureflow) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados