ShipMonk

ShipMonk

Por ShipMonk

¿Quién usa ShipMonk?

Startups y empresas de eCommerce (B2C y B2B), empresas de envío de cajas por suscripción y campañas de financiación colectiva.

¿Qué es ShipMonk?

Esta solución de gestión de inventarios y cumplimiento de pedidos multicanal permite que las empresas se enfoquen en lograr un crecimiento escalable.

Tú te concentras en el marketing y la venta de tus productos y esta herramienta se encarga de lo demás. Gracias a las integraciones con API personalizadas, este software se sincronizará directamente con tu carrito de compras online para importar pedidos de forma automática. Desde allí se elegirá, empaquetará y enviará cada pedido sin vacilación ni demora. La mejor parte es que el proceso es personalizable y totalmente escalable.

Información sobre ShipMonk

ShipMonk

https://www.shipmonk.com/

Fundada en 2014

Resumen de precios de ShipMonk

ShipMonk dispone de una versión gratuita y no ofrece una prueba gratis. La versión de pago de ShipMonk está disponible a partir de USD 1.00/mes.

Precio inicial

USD 1.00/mes

Versión gratuita

Prueba gratis

No

Implementación

En la nube, SaaS, web

Formación

En directo en línea

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de ShipMonk

Software de inventario
Acceso móvil
Alertas y notificaciones
Creación de informes/análisis
Equipamiento
Gestión de almacén
Gestión de inventario de fabricación
Gestión de inventario de minoristas
Gestión de proveedores
Gestión de renovaciones de pedidos
Gestión multicanal
Identificación del producto
Optimización de inventario
Previsión
Cálculo del precio de envío
Documento de embarque
Entrega por avión
Envío de contenedores
Envío de paquetes
Envío por vía marítima
Envío por vía marítima
Envío por vía terrestre
Gestión de almacén
Importación/Exportación
Integración de servicios de envíos
Seguimiento de envíos

Reseñas de ShipMonk

Mostrando 5 de 69 reseñas

En general
4.3/5
Facilidad de uso
4.4/5
Atención al cliente
4.2/5
Funcionalidades
4.3/5
Relación calidad-precio
4.2/5
Corey G.
Product Manager
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21/1/2019

"Easy to use "

Puntos a favor: I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.

Contras: Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.

  • Fuente de la reseña 
  • Publicado el 21/1/2019
David S.
Director of Operations
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/2/2020

"2+ Years and Going Strong"

Comentarios: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Puntos a favor: Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Contras: I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

  • Fuente de la reseña 
  • Publicado el 10/2/2020
Usuario verificado
Cofounder
Almacenamiento, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    1/5
  • Facilidad de uso
    1/5
  • Características y funcionalidades
    1/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 18/12/2018

"Bad support teams"

Comentarios: We have been using Shipmonk for about 9 months, we originally had a lot of problems getting our online stores setup with their system, they don't have any open apis or any way to do stuff if you have your own manual store, but it ended up working well enough once we moved to shopify. Then this holiday season we ended up having a shipment come in late, we reached out to them to get them to schedule a pickup so that we could still get it delivered on time, we were told this would be fine and tried to schedule a delivery as soon as possible with them. It took them 2 weeks of us messaging them and 3 days of our shipment sitting at the port for them to tell us they couldn't. We could have scheduled another pickup but decided this would have been better. We ended up getting it shipped the next day and again told that they would ship them out that day, they had also sent out an email that as long as we had our product there on time they could ship it out by Saturday. It then got to Tuesday morning and a bunch of printers still were not correctly shipped out and they had not correctly scanned the products for Fedex delivery so we have no guarantee that they will be shipped on time. Over the entire course of this we talked to about 6 different customer support people and were constantly told different things. Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist.

Puntos a favor: It was very easy to connect with shopify to get basic things working.

Contras: The customer support teams constantly give us conflicting information and even their mass emails give completely wrong information. Also their interface is very hard to manage and can make it so you easily make some massive mistakes. There are some very basic things like changing choice on multiple orders at a time that are completely impossible so that we have to manually go in and fix it in each order

  • Fuente de la reseña 
  • Publicado el 18/12/2018
Michael R.
Senior Operations Coordinator
Alimentación y bebidas, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 26/7/2019

"ShipMonk Review"

Comentarios: We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Puntos a favor: Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Contras: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

  • Fuente de la reseña 
  • Publicado el 26/7/2019
Mikel P.
Founder, CEO.
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 16/1/2019

"Affordable but high quality fulfillment service"

Comentarios: All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Puntos a favor: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

Contras: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).

  • Fuente de la reseña 
  • Publicado el 16/1/2019