ServiceTitan
¿Qué es ServiceTitan?
PARA CONTRATISTAS CON MÁS DE DOS TÉCNICOS. Más de 100 000 contratistas confían en ServiceTitan, un software ampliamente utilizado para empresas de servicios y reemplazos residenciales con más de dos técnicos. Los clientes de ServiceTitan ven un aumento del 24 % en las ventas en un plazo de 9 meses. ServiceTitan es el único sistema que necesitas para administrar tu negocio: planificación, distribución, servicio, ventas, marketing, inventario, nómina, acuerdos, contabilidad y otros aspectos. Obtén una demo gratis ahora y ve cuán poderoso y fácil de usar es ServiceTitan.
¿Quién usa ServiceTitan?
Empresas de climatización, fontanería, electricidad, puertas de garaje y limpieza de chimeneas residenciales que buscan aumentar sus ingresos, optimizar su negocio, potenciar a su equipo y deleitar a sus clientes.
¿Tienes dudas sobre ServiceTitan? Compara con una alternativa popular
ServiceTitan
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Opinones de ServiceTitan
Marlin
Alternativas consideradas:
Best in the biz
Comentarios: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Puntos a favor:
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Contras:
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Respuesta de ServiceTitan
hace 4 años
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.
Peter
Alternativas consideradas:
The BEST Service software out there for companies!
Comentarios: Very good is the best way I can sum it up. We would not want to be with another company.
Puntos a favor:
The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.
Contras:
Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.
Usuario verificado
Over excited to be let down.
Comentarios: No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll
Puntos a favor:
More permission control's the other software. Extensive reporting.
Contras:
Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago
Amy
The only field service software you'll ever need!
Comentarios: Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere.
Puntos a favor:
ServiceTitan has more features and capability of anything else out there for the home services industry.
Contras:
Their customer support could be improved. It is often difficult to get support in a timely manner.
Usuario verificado
Service TItan - Windows to Mac for the HVAC world!
Comentarios: EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.
Puntos a favor:
Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.
Contras:
Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
