18 años ayudando a las empresas peruanas
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BigChange
¿Qué es BigChange?
JobWatch es un sistema integral para planificar, administrar, programar y hacer un seguimiento de las operaciones de tu mano de obra móvil y transporte. Reemplaza la planificación manual y el papeleo, proporcionando una manera simple y eficiente de mantener tu oficina en total sincronización con tus equipos móviles. Ve de la cotización a la factura con una única plataforma que vincula tu parte administrativa, trabajadores móviles y clientes en perfecta armonía. No importa el tamaño o sector; JobWatch cambiará positivamente la forma en que trabajas.
¿Quién usa BigChange?
JobWatch se utiliza en más de 60 industrias, como servicio externo, climatización, plomería, transporte y logística, construcción, residuos, sector público y alquiler de equipos. Pídenos un estudio de caso en tu sector.
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Opinones de BigChange
Great Product
A Year with big Change
Comentarios: Positive, its not perfect but it is the best I have seen
Puntos a favor:
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Contras:
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset
Respuesta de Simpro Software
hace 4 años
Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review
Initial Review
Comentarios: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.
Puntos a favor:
Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.
Contras:
The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.
Respuesta de Simpro Software
hace 2 años
Hi Gary, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system. I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Big change review
Puntos a favor:
It adapts to the different areas of the business
Contras:
There are functionalities in the suggestions that were not implemented/ thought.
Respuesta de Simpro Software
el año pasado
Hi Marina Thank you for your feedback, we really appreciate it. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, please reach out to our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Best wishes Louise
Great piece of Software!
Puntos a favor:
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Contras:
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Respuesta de Simpro Software
el año pasado
Hi Jane Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
2nd Time Round
Puntos a favor:
It is simple to use and highly editable. This give the business the flexibility to change a process instantly
Contras:
5 year contract, Cost. There are also some functions such as dashcams we would like
Respuesta de Simpro Software
el año pasado
Hi James, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
