15 años ayudando a las empresas peruanas
a elegir el mejor software
WellnessLiving
¿Qué es WellnessLiving?
WellnessLiving es una solución todo en uno para tu estudio de fitness. Este software ofrece programación de citas, marketing por correo electrónico, creación de informes sólidos, programas de recompensas, registros de progreso del cliente, gestión de la reputación, procesamiento de comerciantes y nómina, entre otras características. No hay costosas tarifas de complementos para integrar tu agenda en tu sitio, generar reseñas, enviar notificaciones por correo electrónico/mensaje SMS, utilizar un programa de recompensas o automatizar el marketing. WellnessLiving fue diseñado por y para los clientes.
¿Quién usa WellnessLiving?
WellnessLiving es asequible, confiable y versátil. Tiene todas las funciones sin necesidad de complementos, lo que reduce costos y ahorra tiempo. Su interfaz intuitiva es altamente visual y fácil de usar.
¿Tienes dudas sobre WellnessLiving?
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WellnessLiving
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Opinones de WellnessLiving
So Glad I Made the Switch
Lo recomiendo.
Puntos a favor:
Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.
Contras:
En realidad no he podido encontrar ninguna falla en este software.
Respuesta de WellnessLiving Systems
hace 4 meses
Hi Valentina! Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly. From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training. Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way! Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us! Warm regards, Kayla I. (Customer Advocate)
Living well with WellnesLiving
Comentarios: Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo!
Puntos a favor:
Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.
Contras:
Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at [email protected]. They are always ready to assist you. In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way. Warm regards, Julia G. (Customer Advocate)
Wellnessliving Highly Recommended
Comentarios: The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.
Puntos a favor:
Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.
Contras:
I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.
Respuesta de WellnessLiving Systems
hace 2 años
Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
Comentarios:
A++
The stand out experience is with WL customer support. We know WL is are a living, growing, platform and things are not always perfect. But anytime we have an issue the team leaps into action and helps solve the problems and has a system in place to report any issue to evlivate to DEV Opt team.
Puntos a favor:
Customer service is stellar and in real time which is very important for our client care and keeping our business moving forward.
Contras:
Links are a bit buggy for client who use WL at other businesses. This is mostly when you use a link on a mobile phone for a class or event we are marketing. I would also like to be able to generate a link to a day and time, Trainer. Currently it links for services only generate to all.
Respuesta de WellnessLiving Systems
hace 3 semanas
Hey Tracey, Thank you so much for taking the time to share your experience with WellnessLiving. We are thrilled to hear that you made the leap from Mindbody after 15 years and that WellnessLiving has become a crucial part of your business. We understand that change can be challenging, and we appreciate the trust you placed in us. Your positive remarks about our Customer Solutions Team have truly made our day. We take pride in offering stellar and real-time customer service to ensure your client care is top-notch and your business continues to thrive. We value your feedback on the links, and we acknowledge that there's room for improvement, especially with mobile phone usage. Your concerns about generating links for specific days, times, and trainers are duly noted, and we're committed to finding solutions. We encourage you to reach out to our Customer Solutions Team via phone and leave a voicemail or email at [email protected] to discuss this further. Your insights are invaluable in helping us enhance your experience. At WellnessLiving, we view each challenge as an opportunity to refine and grow. Your observation about our living and growing platform is spot on, and we're dedicated to swiftly addressing any hiccups you may encounter. We truly appreciate your partnership and the collaborative spirit you bring to our platform. Remember, your voice matters, and we actively listen to our customers. Feel free to share any additional feedback or suggestions on our Community Forum. It's a space where your insights contribute to our continuous improvement, and we're excited to have you as part of our vibrant community. Here's the link: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving. We look forward to supporting your business and ensuring your experience remains exceptional. Warm regards, Carter F. (Customer Advocate)
Extremely poor customer service, inability to roll out updates well, base product dysfunctional.
Comentarios: Marketing program works some of the time. That's a problem when you want it working 100% of the time. The customer loyalty/points system doesn't function if the customer is a monthly unlimited member. This company has very unskilled first-level customer service reps that use blaming the business owner as their answer for issues instead of looking into the issue. I used a group on facebook that was run by wl users/business owners and monitored by wl itself (not outright, but through folks that reported to them) and found it to be much more useful. Many times, especially after updates, some of my customers couldn't see/access the booking page. Wellness Living's answer? Have them all delete their cache. In the new system I'm using (WIX Bookings), we haven't had to do that ONCE in almost 1 year. Wl added lots of features that are useless unless you want to pay more money for them. Poor quality at the core.
Puntos a favor:
I like the lesson I learned about reading a contract over before signing it based on what any of their representatives said. My fault. Will never do again.
Contras:
The way they would utilize bait and switch tactics to continually increase their prices.
Respuesta de WellnessLiving Systems
hace 2 semanas
Hi Cariann, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered. It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base product. We apologize for any frustration caused by our customer service representatives. It is not our intention to place blame on business owners, and we are 100% committed to ensuring our support team offers constructive and helpful solutions. We understand the importance of reliable and efficient support, and we're committed to addressing these concerns to enhance our services. We'd like to highlight that WellnessLiving consistently rolls out new features and enhancements in our releases based on valuable customer feedback. Every new feature is designed with the aim of helping businesses, like yours, run more efficiently. Your feedback on technical issues, such as customers facing difficulties after updates, is invaluable. We want to assure you that we will be thoroughly investigating these issues to improve the overall user experience and minimize disruptions. We truly appreciate your time with WellnessLiving, and we're sorry to see you go. While we respect your decision, we want you to know that your satisfaction is important to us. If you ever reconsider or have any questions in the future, please feel free to reach out. We wish you the very best in all your future business endeavors. Thank you again for sharing your thoughts and helping us in our ongoing efforts to improve. Warm regards, Jason F. (Customer Advocate)
