--- description: ¿Qué piensan los usuarios de Channels? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Channels gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Channels - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software para sistemas telefónicos](/directory/31101/business-phone-systems/software) > [Channels](/software/141537/crazy-call) # Channels Canonical: https://www.capterra.pe/software/141537/crazy-call Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.pe/software/141537/crazy-call?page=2) > Aplicación de llamadas para equipos de atención al cliente, centros de llamadas y profesionales de ventas. > > Veredicto: 36 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Channels? Centros de atención telefónica, agencias de estudios de mercado y departamentos de ventas que necesitan aumentar el rendimiento de las campañas salientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 36 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CrazyCall - **Constitución**: 2014 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: español, inglés - **Países disponibles**: Alemania, Argentina, Australia, Austria, Bolivia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chile, China, Dinamarca, Ecuador, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia y 21 más ## Funciones - Alertas y notificaciones - Autorizaciones basadas en roles - CRM - Chat en vivo - Conexiones SIP - Conferencias - Contratación de personal - Controles o permisos de acceso - Creación de informes de llamadas - Creación de informes/análisis - Desvío de llamadas - Disposición de llamadas - Distribución automática de llamadas - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de cuentas - Gestión de listas de llamada - Grabación de llamadas - Grabación de texto de llamada - Grupos de llamada - Herramientas de colaboración - IVR - Informes personalizables - Integración de telefonía informática - Mensaje de voz - PBX - Panel de actividades - Participación del cliente - Programación de rellamadas - Registro de llamadas - Seguimiento de actividades - Seguimiento de llamadas - Seguimiento/Análisis de uso - Software de softphone - Supervisión de llamadas - Third-Party Integrations - Varios scripts - Videoconferencia - VoIP ## Integraciones (en total: 7) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para sistemas telefónicos](https://www.capterra.pe/directory/31101/business-phone-systems/software) ## Categorías relacionadas - [Software para sistemas telefónicos](https://www.capterra.pe/directory/31101/business-phone-systems/software) - [Soluciones de telefonía](https://www.capterra.pe/directory/30084/telephony/software) - [Sistemas IVR](https://www.capterra.pe/directory/30231/ivr/software) - [Software para el éxito del cliente](https://www.capterra.pe/directory/30961/customer-success/software) - [Herramientas para teletrabajar](https://www.capterra.pe/directory/31855/remote-work/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pe/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.capterra.pe/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Zendesk Suite](https://www.capterra.pe/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [InfoFlo](https://www.capterra.pe/software/96628/infoflo) — 4.5/5 (96 reviews) 5. [Five9](https://www.capterra.pe/software/132405/five9) — 4.2/5 (481 reviews) ## Opiniones ### "Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch" — 5.0/5 > **Konstantinos** | *17 de enero de 2017* | Contabilidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality > > **Puntos en contra**: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated > > We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales \& surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys ----- ### "Best inteligent for yours call center" — 5.0/5 > **Kacper** | *8 de enero de 2016* | Tecnología y servicios de la información > > **Puntos a favor**: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever > > I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else. ----- ### "Well Price but a Little Clunky to Use" — 4.0/5 > **Holly** | *16 de octubre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast. > > **Puntos en contra**: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it. > > CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus. ----- ### "Great tool for sales teams" — 5.0/5 > **Iliana** | *26 de setiembre de 2018* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales. > > **Puntos en contra**: We had to go through their initial launch phase, - they improved their tool and service very quickly > > We are able to keep a full pipeline thanks to them. ----- ### "A program that teaches you to have a better business" — 5.0/5 > **Pablo** | *19 de abril de 2018* > > **Puntos a favor**: In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products > > **Puntos en contra**: Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.pe/software/141537/crazy-call?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/141537/crazy-call) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados