ServiceNow Asset Management

¿Quién usa ServiceNow Asset Management?

ServiceNow Asset Management es adecuado para empresas que necesitan realizar un seguimiento de sus ciclos de vida de activos de TI con flujos de trabajo.

¿Qué es ServiceNow Asset Management?

Rastrea los detalles financieros, contractuales y de inventario de hardware, software e infraestructura virtual, así como activos que no son de TI, a lo largo de su ciclo de vida.

Información sobre ServiceNow Asset Management

ServiceNow

http://www.servicenow.com

Fundada en 2003

Resumen de precios de ServiceNow Asset Management

ServiceNow Asset Management no está disponible en versión gratuita y no ofrece prueba gratis.

Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

En línea

Funciones de ServiceNow Asset Management

Software de gestión de activos informáticos
Gestión de adquisiciones
Gestión de auditorías
Gestión de configuración
Gestión de contratos o licencias
Gestión de inventarios
Gestión de proveedores
Gestión de requisitos
Gestión del mantenimiento
Seguimiento de costes
Seguimiento de la conformidad

Reseñas de ServiceNow Asset Management

Mostrando 5 de 27 reseñas

En general
4.3/5
Facilidad de uso
3.9/5
Atención al cliente
4.4/5
Funcionalidades
4.3/5
Relación calidad-precio
4.3/5
George C.
IT Compliance Manager
Alimentación y bebidas
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/7/2018

"I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization."

Comentarios: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

Puntos a favor: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Contras: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

  • Fuente de la reseña 
  • Publicado el 10/7/2018
Athena ordona V.
Senior Fraud Specialist
Comercio minorista, 10,001+ empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 27/2/2019

"ServiceNow: a Realtime Service Management tool"

Comentarios: ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.

Puntos a favor: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.

Contras: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.

  • Fuente de la reseña 
  • Publicado el 27/2/2019
Ryan O.
Software Architect
Instituciones religiosas, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 8/3/2019

"Very Useful But Be Cautious"

Comentarios: Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.

Puntos a favor: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.

Contras: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.

  • Fuente de la reseña 
  • Publicado el 8/3/2019
Usuario verificado
Sr Director
Biotecnología, 10,001+ empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 12/12/2019

"modern software asset management tool"

Comentarios: It is an intuitive, easy to implement, monitor and report tool that provides a great self service experience to a user and enable true IT self service if implemented well.

Puntos a favor: The best features that we like are - ability to link to configuration management database, auto discovery of assets and the ability to provide a self service catalog to the end user there by easing the pressure on the IT operations team.

Contras: While this product is able to monitor software entitlement and compliance for other software such as Microsoft office, adobe etc. it is thus far unable to monitor and manage compliance of service now software licensing - probably something that should be immediately added.

  • Fuente de la reseña 
  • Publicado el 12/12/2019
Usuario verificado
Business Analyst
Seguros, 1001-5000 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 24/8/2018

"ServiceNow used in IT Helpdesk"

Comentarios: We have mainly used ServiceNow to track reported incidents (both in our software systems and hardware issues) and IT requests (support and asset management). It helped us create, assign and track the INCs and REQs using a dedicated tracking number and comply to it before it breached the SLA. It's pretty straightforward to use though I know there are still more features to it that can be improved.

Puntos a favor: Reported incidents, new requests and task assignments can be easily logged, tracked and completed. The reports can be easily generated and customized based on user's preference.

Contras: One can easily explore the platform's GUI but I think the UX can be improved for the benefit of the users.

  • Fuente de la reseña 
  • Publicado el 24/8/2018