DEAR Systems

DEAR Systems

Por DEAR Systems

¿Quién usa DEAR Systems?

Fabricantes, mayoristas/distribuidores, minoristas y operadores de comercio electrónico.

¿Qué es DEAR Systems?

Integrado con QuickBooks Online y Xero, es adecuado para pequeñas y medianas empresas en los sectores de venta minorista, venta mayorista, fabricación y producción de alimentos que tienen requisitos para administrar los niveles de inventario. La solución cubre todo el ciclo empresarial de la gestión de inventarios. Los minoristas de Shopify, Magento, Amazon y eBay integran los sistemas DEAR para más que solo administrar sus inventarios. DEAR Inventory proporciona características que te brindan la información que necesitas para administrar los costos y maximizar la rentabilidad.

Información sobre DEAR Systems

DEAR Systems

http://dearsystems.com

Fundada en 2012

Resumen de precios de DEAR Systems

DEAR Systems no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de DEAR Systems está disponible a partir de USD 199.00/mes.

Precio inicial

USD 199.00/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

En línea

Funciones de DEAR Systems

Plataformas de comercio electrónico
Acceso móvil
CRM
Equipamiento
Gestión de SEO
Gestión de ingresos
Gestión de inventarios
Gestión de opiniones
Gestión de promociones
Gestión de varias tiendas
Marketing multicanal
Marketing por correo electrónico
Modelos
Seguridad de datos
Conciliación bancaria
Contabilidad de deudores
Contabilidad de fondos
Contabilidad de los proyectos
Empresas de contabilidad CPA
Facturación
Gestión de activos fijos
Gestión de impuestos
Gestión de nóminas
Gobierno
Seguimiento de gastos
Sin ánimo de lucro
Órdenes de compra
CRM
Control de calidad
Gestión de ciclo de vida del producto
Gestión de la producción
Gestión de pedidos
Gestión de receptas
Gestión de retirada de productos
Trazabilidad
Trazabilidad y seguimiento
Compras
Códigos de barras/RFID
Gestión 3PL
Gestión de envíos
Gestión de ingresos
Gestión de inventarios
Gestión de la calidad
Gestión de pedidos
Gestión de recibo y almacenamiento
Previsión
Sincronización en tiempo real
Varias ubicaciones
Acceso móvil
Alertas y notificaciones
Creación de informes/análisis
Equipamiento
Gestión de almacén
Gestión de inventario de fabricación
Gestión de inventario de minoristas
Gestión de proveedores
Gestión de renovaciones de pedidos
Gestión multicanal
Identificación del producto
Optimización de inventario
Previsión
Firma electrónica
Gestión de comisiones
Gestión de descuentos
Gestión de ingresos
Gestión de tarjetas de regalo
Integración de comercio electrónico
Lectura de códigos de barras
Perfil de cuenta de cliente
Programa de fidelización
Punto de venta (POS) al por menor
Punto de venta para restaurantes
Varias ubicaciones

Reseñas de DEAR Systems

Mostrando 5 de 212 reseñas

En general
4.3/5
Facilidad de uso
4.2/5
Atención al cliente
4.4/5
Funcionalidades
4.1/5
Relación calidad-precio
4.3/5
Nick C.
Director
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 3/10/2019

"The best cloud-based Inventory Management option for SMEs"

Comentarios: As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Puntos a favor: As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Contras: If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

  • Fuente de la reseña 
  • Publicado el 3/10/2019
Dallas L.
Office manager
Comercio mayorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 22/11/2019

"Dear has significantly helped our company"

Comentarios: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Puntos a favor: We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.
Also the B2B portal has been a nice addition to our company as well.

Contras: I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Respuesta de proveedores

por DEAR Systems el 21/4/2020

Hello Dallas,

Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on [email protected] & a Customer Success agent will be ready to do a quick demo to help you.

Best Regards,
DEAR Team.

  • Fuente de la reseña 
  • Publicado el 22/11/2019
Paul G.
MD
Software informático, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    2/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 11/6/2020

"Was a great system with lots of pro's but now massively flawed!"

Comentarios: Performance issues are far far too common, and they seem to be unable to support them.

Puntos a favor: Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.

Contras: Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely!
My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records.
Support say they are working on it, the ETA? Don't know. Great.
I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.

Respuesta de proveedores

por DEAR Systems el 1/7/2020

Hello Paul,

Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations.
We are constantly scalling DEAR to meet the preformance needs of our customers.
Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again.

Best Regards,
DEAR Team.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 11/6/2020
Kara B.
Creative Director
Agricultura, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    3/10
  • Fuente de la reseña 
  • Publicado el 14/11/2018

"It was DEAR to me until it wasn't"

Comentarios: We discovered a technical glitch that caused severe bloat to our database that was seemingly stemming from DEAR. We approached the DEAR team leader with the matter. Rather than accepting responsibility and assuring us that he would provide the customer service that was necessary, he did not. He instead brought attention to other aspects of the integration. After three months of pain, and moving to a new web hosting environment, and being down for 24 hours and up and down for a total of 3 months, a technical team was able to isolate the issue as being related to DEAR, and for the last 48 hours I have still not heard back from the DEAR tech LEAD on a fix, or with any offer of any kind to help us get back up and running the way that we are supposed to be. We are trying to trouble-shoot without any answers coming from the DEAR development team. I have never seen anything this lacking in terms of customer service in my 30 years of business. I am disappointed and expected more from the tech LEAD and DEAR customer service.

Puntos a favor: I created a requirements document of what we needed in an Inventory Management System and DEAR met all of them. I was so excited to find such a robust and affordable software solution in the cloud that hit all of my notes in my small indie maker business.

Contras: It was very very difficult for us to try and implement this product on our own. We hired an outside DEAR consultant. We spent $10K in consulting fees to get up and running. It took just about 8-9 months with a FTE almost completely focused 3/4 time and problems with the integration started just about the same time that we were up and running. Though we did not realize our problems with our web site were related to DEAR. We experienced outages and slowness on our site and were directed to take matters up with our hosting company. They reset and tuned our database-- and still we experienced slow performance. Because there are many moving parts-- and several outside vendors-- each pointing to each other--- it was this long, painful, expensive journey before we arrived right back to DEAR with the performance issues stemming from their API.

  • Fuente de la reseña 
  • Publicado el 14/11/2018
Samuel F.
Technology & Operations Officer
Plásticos, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 2/4/2020

"Great manufacturing aid"

Comentarios: Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR.

Puntos a favor: The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.

Contras: While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.

Respuesta de proveedores

por DEAR Systems el 15/4/2020

Hello Samuel,
Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production.
Best Regards,
DEAR Team

  • Fuente de la reseña 
  • Publicado el 2/4/2020