--- description: ¿Qué piensan los usuarios de Gusto? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Gusto gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gusto - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software de recursos humanos](/directory/5/human-resource/software) > [Gusto](/software/131882/gusto) # Gusto Canonical: https://www.capterra.pe/software/131882/gusto Página: 1 de 170\ Siguiente: [Página siguiente](https://www.capterra.pe/software/131882/gusto?page=2) > Gusto hace que la nómina, los beneficios y los recursos humanos sean increíblemente fáciles para las pequeñas empresas. > > Veredicto: 4206 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Gusto? Gusto ha sido creado para empleadores modernos. Software de recursos humanos basado en la nube, fácil de usar y respaldado por soporte experto. No es necesario externalizar: Gusto te ayuda a cuidar de tu equipo como un profesional y en un tiempo récord. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 4206 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gusto - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 49.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Acceso móvil - Administración COBRA - Administración de seguros de vida - Administración de seguros por discapacidad - Administración de seguros sanitarios - Análisis de datos del mercado - Base de datos de empleados - Conforme con HIPAA - Contratación de personal - Creación de informes ACA - Creación de informes/análisis - Cumplimiento tributario - Gestión de calendarios - Gestión de control de horas - Gestión de documentos - Gestión de empleados - Gestión de indemnizaciones - Gestión de la conformidad - Gestión de la deducción - Gestión de la formación - Gestión de nóminas - Gestión de planes de jubilación - Gestión de prestaciones de empleados - Gestión de presupuestos - Gestión de recursos humanos - Gestión de revisión del rendimiento - Gestión de tareas - Gestión de ventajas - Gestión del rendimiento - Goal Setting/Tracking - Horas facturables y no facturables - Impresión de cheques - Informes de nómina - Inscripción de prestaciones en línea - Manual del empleado - Panel de actividades - Panel de comunicaciones - Perfiles de empleados - Portal de autoservicio - Portal de empleados - Portal para empleados - Preparación W-2 - Recordatorios - Seguimiento de candidatos - Seguimiento de la asistencia - Seguimiento de vacaciones/ausencias - Seguimiento del tiempo - Tablero de prestaciones - Tiempo y asistencia - Transferencia … y 3 características más ## Integraciones (en total: 127) - 15Five - 7shifts - Accelo - Aplos - Asana - Ashby - AttendanceBot - Autobooks - AvaHR - BambooHR - Bench - Boast - Bonusly - Bookkeeper360 - Box … y 112 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de recursos humanos](https://www.capterra.pe/directory/5/human-resource/software) ## Categorías relacionadas - [Software de recursos humanos](https://www.capterra.pe/directory/5/human-resource/software) - [Software de Administración de prestaciones](https://www.capterra.pe/directory/10025/benefits-administration/software) - [Programas de nóminas](https://www.capterra.pe/directory/30202/payroll/software) - [Programas de reconocimiento a empleados](https://www.capterra.pe/directory/30818/employee-recognition/software) - [Software de gestión de la compensación](https://www.capterra.pe/directory/30667/compensation-management/software) ## Alternativas 1. [Deel](https://www.capterra.pe/software/205015/deel) — 4.9/5 (4276 reviews) 2. [Rippling](https://www.capterra.pe/software/172127/rippling) — 4.9/5 (4781 reviews) 3. [RUN Powered by ADP](https://www.capterra.pe/software/185859/run) — 4.6/5 (1410 reviews) 4. [Paylocity](https://www.capterra.pe/software/86714/webpay) — 4.3/5 (1841 reviews) 5. [ADP Workforce Now](https://www.capterra.pe/software/155895/workforcenow) — 4.4/5 (7206 reviews) ## Opiniones ### "Mucho Gusto con Gusto" — 5.0/5 > **Gustavo** | *3 de octubre de 2024* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: What I like most about Gusto is its comprehensive approach, as it can combine ease of use with automated payroll and tax management. The platform automatically calculates and processes wages, files and pays payroll taxes, and manages benefits such as insurance and retirement plans. All of this happens in an intuitive and user-friendly interface, meaning that users can manage these processes without needing to be experts in payroll or accounting. It is very useful for small and medium-sized businesses that do not have so many departments. > > **Puntos en contra**: What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing model includes a base fee plus a cost per employee, which can quickly add up if you have a growing workforce or decide to use more advanced features like benefits administration and additional HR tools. > > After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and payments. I've been able to take full advantage of this platform's automated functionalities, such as automatic salary calculation, tax filing and payment, and employee benefits management, which has saved me a lot of time and minimized errors. However, as my business has grown, I've felt that costs have increased since pricing is per employee. Overall, my experience with the software has allowed me to have frictionless payroll management, which has been key to business growth, although I might be evaluating options to better manage costs in the long run. ----- ### "Gusto is awesome\! Best HR Software there is" — 5.0/5 > **Greg** | *28 de octubre de 2025* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Gusto is awesome\! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. > > **Puntos en contra**: I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. > > I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. ----- ### "Success With Gusto" — 5.0/5 > **Colton** | *17 de abril de 2026* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours \& pay, has helped streamline and manage many aspects for our small business. > > **Puntos en contra**: I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. > > Gusto has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. ----- ### "I'm a small business with two owners" — 1.0/5 > **Garrett** | *15 de enero de 2026* | Relaciones gubernamentales | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Pros: Employees were paid on time during the years I used Gusto. There really isn't any more pros. its hard to get ahold of someone when you have a problem. which for me is every year. > > **Puntos en contra**: Everything else. Hidden fees and they pull funds to cover "taxes" even if you handle taxes separately. > > I'm a small business with two owners, we're beyond fed up with Gusto. I wish I could leave no stars. This is not a one-off issue; it has happened every single year, and this year was the final straw. Gusto once again withdrew money from my business account without authorization, despite me explicitly handling my own tax payments and clearly stating, in writing, that I did not approve the withdrawal. This time, Gusto sent a message saying they would pull $756 at 17:00 PM. I responded within 30 minutes, clearly objecting and stating I do not authorize tax payments through Gusto. Despite that, the money was pulled less than 24 hours later. No consent. No signed authorization. No meaningful opportunity to stop it. When I pushed back two days later, I was told the money had already been remitted and that I now have to chase a government agency (I'm assuming the IRS, but who knows, they wont tell me) by myself to attempt a refund. Gusto takes no responsibility and simply shrugs once the money is gone. Gusto’s actions continuously creates unnecessary financial strain and wasted time. Their explanation is always the same: confusing, bureaucratic, and designed to shift blame back onto the customer. The platform itself is misleading. You think you have control over tax payments, you don’t. Gusto will pull funds anyway, then hide behind process and timing excuses when called out. This is unprofessional, and frankly unacceptable for a payroll company that handles people’s livelihoods. I am done. I am moving my business to Paychex, a company that understands authorization, accountability, and basic respect for its customers’ money. If you value control over your finances and don’t want to fight the same battle year after year, look elsewhere. ----- ### "DO NOT USE THIS COMPANY" — 1.0/5 > **Dovid** | *20 de febrero de 2026* | Servicios para el consumidor | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: They seemed to have an easy and effective setup this was a lie. In the begging they responded quickly to chat only to never respond to anything short of escalations > > **Puntos en contra**: They lie about forms and tax filing so that they cause loss of money to the company. They claim i filled out a w-4 which they used to determine the tax witholding but they lied about it > > In the beggining it was okay, now customer service and response is abysmal.. I cannot get a response without doing things like this. ----- Página: 1 de 170\ Siguiente: [Página siguiente](https://www.capterra.pe/software/131882/gusto?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/131882/gusto) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados