TheraNest

Works well but has limitations for large counseling programs

Comentarios: This keeps our program running well and all the counselors can stay on top of their paperwork. It has it's limitations but it is working fine for us.

Puntos a favor:

It is very intuitive and easy to learn how to use the basic functions. All our staff use it daily and generally can use all of the needed functions with limited training. The price is reasonable and the support is pretty good. They are friendly and understand the problem.

Contras:

We have found several limitations for our counseling center: 1) we see multiple members in a family with different counselors. You cannot create more than one account with one email. So if there is only 1 parent and 2 children that need to be seen we need to be creative in how to get intake paperwork to them. 2) Some of the forms are not customizable. We tried to use our own Intake and Treatment Plans, but then none of it had interface with the other features, so we went back to using their forms, but they are not in the format we need for Medicaid and for our own needs. 3) we do assessments to track progress. They recently added a few basic standardized assessment tools, but we would prefer to use our own that we developed. So we need to use Survey Monkey for that function. Generally we would prefer a product we can tailor more to our program needs, but realize this would cost a lot more. So for the money, this is an adequate product for us.

Very good software

Comentarios: I enjoyed the ease of the program but was never taught billing on it.

Puntos a favor:

I could do my job as a clinician with minimal downtime or disruption

Contras:

Occasionally having downtimes because so many people were on our system at the same time.

Ruined my Billing

Comentarios: It's been awful. Their services are so terrible, the customer service is none existance, it almost forced me to close my business because of the billing issues Theranest created by using there in house billing. Worse, THEY DO NOT CARE! There is no customer service, only a chat bot and a random email that say "a ticket has been created". No one ever helps you to resolve your issue. Now I'm missing thousnads of dollars in claims and can't find a way to correct it. I've been in private practice for 10 years and always used office ally and always managed my own billing. I should not have left office ally. DO NOT TRUST YOUR FINANCES AND BUSINESS AT THERANEST!

Puntos a favor:

It was a find product 5 years ago and worked primarily ok until Theranest offered for me to use their integrated billing system. I thought I was saving myself energy, time and money. The opposite has happened. I've had to switch EHRs because they took over my system and completely lost all of my bills, I have no way to track them, they are gone. They will not call me to help. I've lost thousands of dollars because of their billing system.

Contras:

They offered integrated and managed billing. It never worked, they never assisted me with help, and now I am missing thousands in claims. I can not figure out how to fix it. Everything was find using Office Ally, and then I switched to Apex at their recommendation. I'm so upset. It has created hours and months of distress and they only feign a response. I'm constantly told "I'll create a ticket for this" and then they never get back to me, or deny accountability for there even being a problem. They are like working with another insurance company. I will never recommend this EHR. I will actively advise against it.

Review of TheraNest

Comentarios: Excellent. I have been using TheraNest since 2014. The program originally served my needs as a solo practitioner in search of an efficient paperless practice management tool from the beginning and has only been getting better since.

Puntos a favor:

Ease of use for my paperless solo psychotherapy practice.Critically important for scheduling, patients records, patient histories, therapy notes, and billing.

Contras:

There are still a few residual button-labeling, semantic inconsistency, and page-targeting issues that I think need to be resolved for the program to perform at its very best from a user-interface and user-experience point of view. That said, improvements are continuously being made by the Development Team. Note that the user interface has been recently revised and refreshed for dramatically improved appearance and ease of navigation.

User friendly start to finish.

Comentarios: TheraNest is capable of providing the manager and practitioners ways to individualize their workflows from charting notes to communicating with clients and other work mates. Training to use the product flows well and your can use the self-help options for finding the answer to most user questions. When you are unable to find the answer yourself or you have a glitch, customer service is courteous, patient, and solves the issue.

Puntos a favor:

Ease of set up, daily use, billing management with Optum and Medicaid.

Contras:

I would like to have complete billing management with all of my insurance products, esp. Anthem/BCBS

Depends On Your Needs

Comentarios: It was decent. They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.

Puntos a favor:

Uploading documents into client's charts was a breeze. It made it easy for my staff and I to review charts electronically. The calendar feature is very user-friendly.

Contras:

It was very difficult to figure out how to co-sign on my staff notes. I needed this function and found it hard to set up. Setting up each staff person was a little difficult.

Don’t do it

Comentarios: Horrible.

Puntos a favor:

Originally I liked the ease of charting and scheduling with appointment reminders… but the system is often down and being upgraded.

Contras:

Managed billing is a scam. Customer service is non existent. If you are a sole provider then take your money elsewhere or hire someone to assist you for less money overall.

Works great!

Puntos a favor:

Theranest works great for my 2-person private therapy practice. It's easy-to-use, simple, and the price is right. I'd definitely recommend Theranest to a colleague.

Contras:

There are some little design things that I wish read more easily (like the main calendar) and places where the payment collection could be easier, but there's nothing that's seriously difficult about using Theranest.

Stay away from TheraNest

Comentarios: It worked for a few years. When I tried using more of its capabilities it does not worm

Puntos a favor:

It worked for a while. Once I started using it for billing it does not do what is promised and customer support has not at all been helpful

Contras:

The billing software does not work. The treatment planning softwares through Wiley is not at all comprehensive

Excellent Documentation System!

Comentarios: I certainly think that it is a great system overall and has great features that enhance the writing experience as well as the potential to further improve as opportunities are given to make suggestions towards improvement.

Puntos a favor:

I like that I can change note types and being able to make appointments and leave comments in the appointment log section. It is good that addendums can be left related to the note already created.

Contras:

At times data does not save properly such as signatures or appointment status such as appointment "Kept" for the day of service.

Solo Mental Health Practitioner Go-To Practice Management Software

Comentarios: I simply love the fact that I do not have to maintain any paperwork as this is a total EMR for my practice.

Puntos a favor:

This product is easy to use and implement and has a great support team when you have questions.

Contras:

The lack of options for Progress Note formats

Solid Records Management

Comentarios: The customer service is good and very responsive, I am just not wild about the expense.

Puntos a favor:

I like that it is easy to see whether or not I completed my notes. Integrated Telehealth appointments.

Contras:

There's not a lot of ability to see multiple calendar dates at once or move between dates. I get charged for every little thing.

GREAT!!!!!

Puntos a favor:

This product ... is so great for charting notes down! So easy to use

Contras:

User friendly - cant say anything bad about it so far

Reliable and Easy to Use

Comentarios: It gives me a safe and reliable way to keep the required mental health reports and progress notes and provides a reliable and easy accounting feature to keep track of billing.

Puntos a favor:

I loved the features, how easy it is to use and set-up.

Contras:

I hope that at some point they will have the ability to let both partners of a couple receive appointment reminders.

Unique features for a EHR

Comentarios: I enjoyed the benefits of the mobile app, and also simplicity of treatment planning when you add on the Wiley Treatment planning feature.

Puntos a favor:

I like the mobile app that enabled me to make changes to my schedule straight from my phone.

Contras:

It is a little pricier than other EHR's, and some features are a little complicated to learn to use.

Great mental health software for a small practice

Comentarios: I've been using this software for years, and the only reason I'm stopping soon is that I"m no longer going to be seeing clients in private practice

Puntos a favor:

I appreciate that it is priced based on practice size. As I have a small practice on top of my full time job, it's nice to not be paying more money than I am bringing in. The fact that it's scalable is the most important factor for me.

Contras:

Sometimes the app doesn't let me do what I need with invoicing or dealing with group appointments and I have to go to the website. When on my phone, I mostly don't use the app, just the cloud version.

Excellent Product

Comentarios: Very positive experience!

Puntos a favor:

I most like the one location for all aspects of our business. We have grown and TheraNest can handle the growth giving us accurate reports and scheduling practices.

Contras:

The app is less reliable and not as user friendly.

Very user friendly!

Puntos a favor:

I like the layout of the progress notes and the layout of the chart.

Contras:

It is very easy to use and learn compared to other EHR´s that I have tried in the past.

Theranest is the way to go.

Comentarios: Positive. There is a reason I’ve stayed with a Theranest.

Puntos a favor:

Easy to navigate and do what I need to Run my private practice. Customer support has always been really helpful when I needed to reach out to them.

Contras:

It is a bit more expensive than I would prefer.

Can't live without you

Comentarios: Overall I am pretty happy. My use for this program may not be comprehensive, but I cannot live without it.

Puntos a favor:

Being able to keep track of clients, new and archived.

Contras:

The telehealth portion does not work well for me. I tried it and decided to go with an EMDR friendly telehealth platform. I also dislike the portal. My clients often have difficulty getting into it.

Thumbs up for Theranest

Puntos a favor:

Theranest addresses all the issues and has all the organization that is crucial for psychotherapists. Theranest customer service is very responsive and helpful.

Contras:

I wish each page of Theranest had less information crammed into it.

Great EHR for a mental health group practice

Comentarios: I've been extremely happy since switching to TheraNest! It has streamlined our daily workflow and reduced time spent on many daily tasks from completion of clinical notes, sending invoices, collection of payment/client check in, accounts receivable and training current/new staff just to name a few. I've also received excellent customer support throughout the entire process from first inquiring about TheraNest to questions being answered the longer we work within it since fully switching over to it.

Puntos a favor:

There are so many features I love about this software that benefit our therapists, admin staff, clients and myself in the role of owner such as handling the billing as well as setting up the software for my group practice. We were able to go almost fully paperless is one huge benefit. Intake forms/new client paperwork can be custom created & sent to clients via the Client Portal. Completed forms are uploaded directly into their case/e-chart. Clients also can see past & upcoming appts, update their insurance info & make payments in the Client Portal. Their payment history is accessible there too. Another feature that is a huge time saver is the assisted claims feature. ERA's are received into TN & are almost solely automatically posted to client accounts for you. No more logging into 7 different websites to access EOB's/ERA's. Other features we love are: two-way appt reminders via text (clients can confirm/cancel from texts & we receive those responses within TN), integrated credit card processing reducing check in times for clients & automatic payment collection due to securely store credit cards, Wiley treatment planner & progress notes, missing progress notes reports, online training videos and the UserVoice Forum. The TN development team regularly takes user feedback from the User Voice forum to continually make improvements to the software/features offered. I wish I had switched to TheraNest so much sooner from the archaic EHR I had been using for so long!

Contras:

I did not like that I was not able to call to immediately speak to someone to learn more about the software vs having to schedule a time to do so. I was concerned that would be the process if there were issues that arose if I were to switch. It has been easy to call in, email, etc with questions and I've received answers pretty immediately from the support staff.

Incredibly happy and satisfied that we switched to Theranest!

Comentarios: Exceptional. Our journey started with their [SENSITIVE CONTENT HIDDEN], who did an exceptional job explaining what Theranest would provide and how the system works. My big issue is customer service, if it involves a client's experience, whether its billing or telehealth assistance. When I have occasionally come upon a problem (which sadly is often user error....me...), I have gotten prompt response and excellent customer service. ([SENSITIVE CONTENT HIDDEN]? Amazing. And those articles by [SENSITIVE CONTENT HIDDEN], so helpful) . We are delighted with the switch.

Puntos a favor:

I love the clean interface and the ease of use this product provides. As someone who is not particularly technically savvy, this was an easy platform to learn and to teach. Secondly, and VERY important to me, the customer service is exceptional. They respond in good time, and they are incredibly helpful when they do. Its worth mentioning, that often I'm sending in a request for help at the end of my day, knowing that I won't hear back until tomorrow. While I usually loathe being referred to an article to address a problem, the articles they provide are exceptionally written, and give clear concise STEPS to resolve an issue. (Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

Contras:

I haven't found any yet. We've had this for 6 months and nothing has happened that is problematic. In fact, its been a pleasure learning and working with the system and the Theranest Team. (And they are a TEAM) [SENSITIVE CONTENT HIDDEN] particularly is phenomenal. I even like the bot system that does the initial chat space! I usually hate that but its SO effective.

Never felt alone; even in my darkest times.

Puntos a favor:

TheraNest has EVERYTHING in one place. I have search high and low for several years; applied, signed up, and trialed several other soft-wares, and none of them compare to TheraNest. The Client Portal is a surprise when I share the feature with my patients. The Customer Service being accessible to all providers (Inters and Residents alike) is a huge plus so I do not find myself training (and retraining) through the semester to a new class when they can find the answers easily on their own. TheraNest makes the end of my session a 10 min wrap up with documentation, and the end of my day a 5 min wrap up to submit ALL billing. I save money on not having to hire a full-time employee to manage my billing and claims; merely a contract when there is an issue with the insurance themselves and a phone call is needed beyond my knowledge.

Contras:

The only thing I could ever wish for, is prescribing rights and abilities. I plan to expand my company into the Medical Realm eventually, and this is a feature I plan to discuss with the developing team.

Love the training and customer service responsiveness, but some key features aren't well thought out

Puntos a favor:

Customer service and responsiveness is very impressive. Now that I understand how it all works together, appointment scheduling and notes are very easy to use. I used to love that they have integrated credit card processing, but for the way we run our business it has a serious flaw. They are very open to feedback, and try to be responsive to features being asked for. Since we've signed up with them in January they have added quite a few new features, some of which are really helpful, others that don't apply to the way we happen to run our business.

Contras:

Some features only seem half thought out. For example: you can write one group note and have it appli to all members of the group, but in order to sign the note you have to go into each members account. This completely negates the time saved by applying the note to all group members with one key stroke. We are a small clinic and use this as our accounts receivable software also, yet there is no accounts receivable report you can generate. They have something called an "Invoice Aging" report that lists each clients outstanding invoices, but you have to go through and manually add up all the lines to get the total. To me, having an accounts receivable report should be standard. Just give me their name and the total of what they owe us. And now for the biggest con for us: The integrated credit card processing. The structure of our clinic is that each of us earns exactly what our clients pay us (in crude terms, we "eat what we kill"). For this reason when we get a deposit in our bank account we need to be able to easily identify what transactions make up that so we can give the correct therapist credit for it. There is currently no way to get this info. Theranest suggested we look at a list of payments recently made and figure out a combo that add up. This is way too time intensive (we have a bookkeeper we have to pay to do this) and it's prone to error. We're hoping they fix this soon