SolarWinds Service Desk

Me gusto su intefraz

Puntos a favor:

Cuenta con una interfaz muy bella a simple vista, es un aplicativo muy completo y facil de utilizar.

Contras:

No vi ninfun problema tener en cuenta que esta diseñado estrictamente para el departamento de IT

Economico

Puntos a favor:

Es una herramienta muy economica para todas las prestaciones que ofrece.

Contras:

Teniendo en cuenta que sus informes no son tan exactos podria mejorar.

Esplendido

Puntos a favor:

Este programa es muy completo se ajusto a mis requerimientos.

Contras:

Tiene una que otra falla pero es facil de solucionar no me quejo en realidad.

It is simple to implement, administer, and update

Comentarios: In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.

Puntos a favor:

I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.

Contras:

The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.

An excellent tool for service management

Comentarios: For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis.

Puntos a favor:

It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support.

Contras:

When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive.