¿Qué es FieldAware?

Este software basado en la nube y diseñado para dispositivos móviles se creó desde cero para proporcionar facilidad de uso con total flexibilidad. Con FieldAware, sorprenderás a tus clientes, lograrás que tu equipo sea más productivo y estarás por delante de la competencia. Tu empresa merece un sistema de gestión de servicios externos muy potente y fácil de usar, incluida la gestión de órdenes de trabajo, la programación de trabajos, la gestión de activos, entre otros.

¿Quién usa FieldAware?

FieldAware es ideal para empresas de servicios externos de todos los tamaños y sectores. Cualquier empresa que tenga trabajadores de campo que atienden a clientes de forma remota puede beneficiarse con esta solución.

¿Dónde se puede implementar FieldAware?

Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)

Sobre el proveedor

  • FieldAware
  • Ubicado en Plano, EE. UU.
  • Fundada en 2009
  • Asistencia telefónica
  • Chat

Países disponibles

Australia, Estados Unidos, Reino Unido

Idiomas

alemán, francés, inglés, irlandés

Sobre el proveedor

  • FieldAware
  • Ubicado en Plano, EE. UU.
  • Fundada en 2009
  • Asistencia telefónica
  • Chat

Países disponibles

Australia, Estados Unidos, Reino Unido

Idiomas

alemán, francés, inglés, irlandés

Imágenes y vídeos de FieldAware

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Vídeo de FieldAware
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Comparar el precio de FieldAware con productos similares

FieldAware

USD 70.00/mes
Versión gratuita
Prueba gratis
USD 69.95/mes
Versión gratuita
Prueba gratis
N/D
Versión gratuita
Prueba gratis
USD 35.00/mes
Versión gratuita
Prueba gratis

Funciones de FieldAware

  • Acceso móvil
  • Alertas y notificaciones
  • Aplicación móvil
  • Base de datos de clientes
  • Base de datos de contactos
  • CRM
  • Campos personalizables
  • Catálogo de servicios
  • Cobro de pagos en el terreno
  • Creación de informes y estadísticas
  • Creación de órdenes de trabajo
  • Enrutamiento
  • Estimaciones
  • Facturación
  • Firma electrónica
  • Gestión de calendarios
  • Gestión de citas
  • Gestión de clientes
  • Gestión de contratos o licencias
  • Gestión de control de horas
  • Gestión de documentos
  • Gestión de equipos
  • Gestión de expediciones
  • Gestión de expedientes de pacientes
  • Gestión de flujos de trabajo
  • Gestión de formularios
  • Gestión de inventarios
  • Gestión de la conformidad
  • Gestión de pedidos de trabajo
  • Gestión de recursos
  • Gestión de recursos informáticos
  • Gestión de tareas
  • Gestión de tickets
  • Gestión de trabajos
  • Gestión de técnicos
  • Gestión de órdenes de compra
  • Gestión del mantenimiento
  • Historial de cliente
  • Historial de servicios
  • Importación y exportación de datos
  • Integraciones de terceros
  • Integración contable
  • Mantenimiento preventivo
  • Panel de actividades
  • Para empresas de climatización
  • Portal de autoservicio
  • Presupuestos y estimaciones
  • Programación
  • Programación de citas
  • Reserva en línea
  • Seguimiento de actividades
  • Seguimiento de tiempo en línea
  • Seguimiento de ubicación
  • Seguimiento del proyecto
  • Sincronización de datos
  • Varias ubicaciones
  • Visualización de datos

Alternativas a FieldAware

One cloud industry-focused field service, work and asset management solution. Digitizes the complete service contract-to-bill processes
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Creado por expertos del sector, AroFlo es un software de servicio externo muy confiable. Automatiza las empresas y transforma vidas.
INControl is a configurable platform solution focusing on a digital document and operational process management.
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Formas inteligentes y flexibles sin papel, programación del trabajo, CRM y automatización inteligente, todo incluido en una solución potente, pero muy fácil de usar.
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Un CMMS basado en la nube que optimiza la orden de trabajo y la administración de las instalaciones. Crea proyectos, asigna órdenes de trabajo y administra activos.
Empresas residenciales y comerciales de climatización, fontanería y electricidad que buscan aumentar sus ingresos y optimizar las operaciones comerciales.
eBASE provides education institutions, municipalities, and corporations with a robust, easy-to-use facility management software suite.
La última generación de herramientas de automatización de servicios profesionales (PSA). Paquete completo de automatización de servicios profesionales para empresas de software y servicios.

Opinones de FieldAware

Evaluación media

En general
3.3 (62)
Facilidad de uso
3.5 (62)
Atención al cliente
3.2 (62)
Funcionalidades
3.1 (62)
Relación calidad-precio
2.7 (62)

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
34%
4
23%
3
6%
2
10%
1
27%
Davina F.
Davina F.
Executive Administration en EE. UU.
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FieldAware makes it easy to manage field crews

5.0 hace 3 años

Comentarios: Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.

Puntos a favor:

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

Contras:

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.

Traver F.
Marketing Specialist en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A solid field service customer management software

4.0 hace 2 años

Comentarios: Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.

Puntos a favor:

It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where.

Contras:

FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.

Usuario verificado
Closeout Specialist & HR Administrator en EE. UU.
Usuario de Linkedin verificado
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Not For Everyone - But They'll Swear It Is

3.0 hace 4 años

Comentarios: We did not benefit from it.

Puntos a favor:

I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

Contras:

Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

Usuario verificado
Field Service Engineer en RU
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great after recent improvements

4.0 hace 4 años

Comentarios: At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

Puntos a favor:

I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

Contras:

Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

Lance E.
Lance E.
Usuario de Linkedin verificado
Restaurantes
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: GetApp

FieldAware Product, Services, and Applications

5.0 hace 8 años

Comentarios: We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing,
job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!

Puntos a favor:

Excellent Technical Support Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-) Program Dept. Outstanding- will help create the system specific to our business Continuous Upgrading the system

Contras:

If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>