¿Quién usa ShopKeep?

Todos los restaurantes minoristas, de servicio rápido, de servicio completo y bares en los Estados Unidos.

¿Qué es ShopKeep?

Todo lo que hace ShopKeep es compatible con negocios crecientes e independientes. Fundada por un exitoso empresario, ShopKeep ofrece un sistema de punto de venta iPad intuitivo y seguro con software POS que permite a los comerciantes dirigir negocios más inteligentes mediante la optimización del personal, la regulación del inventario y el acceso a informes de ventas e información de clientes en una única plataforma basada en la nube. Con más de 23 000 clientes, el galardonado equipo de atención al cliente de ShopKeep está disponible en horario ininterrumpido y brinda una asistencia sólida.

Información sobre ShopKeep

ShopKeep

https://www.shopkeep.com

Fundada en 2008

Resumen de precios de ShopKeep

ShopKeep dispone de una versión gratuita y no ofrece una prueba gratis. Consulta más información sobre precios de ShopKeep a continuación.

Versión gratuita

Prueba gratis

No

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Formación

En directo en línea

Seminarios web

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de ShopKeep

Procesadores de pago
Compatible con bitcoin
Facturación recurrente
Gestión de tarjetas de regalo
Impresión de recibos
Integración de servicios de procesamiento de pagos
Pagos en línea
Pagos móviles
Registro de firma
Soporte para tarjetas de débito
Transacciones de cheques ACH
Transacciones en el punto de venta
CRM
Comercio electrónico
Creación de informes/análisis
Gestión de comisiones
Gestión de empleados
Gestión de ingresos
Gestión de mercancías
Gestión de pedidos
Gestión de órdenes de compra
Marketing por correo electrónico
Pedido por correo
Programa de fidelización
Varias ubicaciones
Asistencia del programa de fidelización
Comercio electrónico
Gestión de comisiones
Gestión de descuentos
Gestión de inventarios
Gestión de precios
Gestión de tarjetas de regalo
Lectura de códigos de barras
Permisos de acceso de usuarios
Punto de venta para bares
Punto de venta para restaurantes
Seguimiento de ingresos
Seguimiento de ventas
Asistencia del programa de fidelización
Comercio electrónico
Gestión de comisiones
Gestión de descuentos
Gestión de inventarios
Gestión de precios
Gestión de tarjetas de regalo
Lectura de códigos de barras
Pantalla táctil
Seguimiento de ingresos
Seguimiento de ventas
Firma electrónica
Gestión de comisiones
Gestión de descuentos
Gestión de ingresos
Gestión de tarjetas de regalo
Integración de comercio electrónico
Lectura de códigos de barras
Perfil de cuenta de cliente
Programa de fidelización
Punto de venta (POS) al por menor
Punto de venta para restaurantes
Varias ubicaciones
Análisis nutricional
Calculadora de costes de trabajo
Coste de recetas y fórmulas
Etiquetas de ingredientes e información nutricional
Gestión de clientes
Gestión de inventarios
Gestión de la contabilidad
Gestión de la producción
Gestión de recetas y fórmulas
Gestión de ventas
Historial de ventas

Reseñas de ShopKeep

Mostrando 5 de 663 reseñas

En general
4.3/5
Facilidad de uso
4.4/5
Atención al cliente
4.2/5
Funcionalidades
4.1/5
Relación calidad-precio
4.1/5
Angie F.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 28/6/2019

"Puts Square to shame"

Comentarios: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Puntos a favor: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Contras: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Fuente de la reseña 
  • Publicado el 28/6/2019
Travis W.
Career Technical Technology Specialist
Administración educativa, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 16/10/2019

"Shopkeep used in Career Tech Programs"

Comentarios: Overall, I'd definitely recommend Shopkeep. For the price, for the customer service, for its quick implementation and ease of use, you really cannot beat it.

Puntos a favor: We implemented Shopkeep within our 4 high school stores, our Cosmetology program's salon, and our Culinary program's restaurant. All have loved Shopkeeps ease of use and learning. The students have picked up on it very quickly. The Back Office has allowed our teachers and students to customize as needed. Overall it's a great product. The restaurant cannot wait for the "tables" option to become officially part of the program. Our district currently does not allow for credit cards, but they are finally considering this and we are looking forward to that and gift cards as well!

Contras: We had some issues with connectivity being a large district with many students on our wifi. We were able to purchase adapters and "hard-line" the iPads. This isn't really a Shopkeep issue though. One issue we've had is once a mistake has been made and the shift is closed, there is no way to "fix" the mistake (students will make these mistakes from time to time). We've also been left with some "hanging" open checks but figured out how to get rid of these by deleting the app and reactivating the register.

  • Fuente de la reseña 
  • Publicado el 16/10/2019
Charleen C.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 9/1/2020

"Cost of Goods Sold not included in Quickbooks Integration"

Comentarios: Overall, it has been good except for the QuickBooks Integration.

Puntos a favor: I like how easy it is to use and for anyone to learn. I also like how quickly it updates information from Backoffice to the iPad.

Contras: We've been using ShopKeep for 5 years now. During those 5 years, we've been using a third party app called Shogo that would take our sales, including Cost of Goods Sold (COGS) from ShopKeep and post it into QuickBooks. I have recently upgraded my plan because ShopKeep now integrates directly with QuickBooks, and I had dropped Shogo. Huge mistake! ShopKeep does not have COGS mapped to QuickBooks. That's like washing your hair without shampoo. For every sale, cost of goods sold needs to be booked at the same time or your profit margins are off. I find it ridiculous that they didn't think to include it as part of the integration. So if you want Cost of Goods Sold posted into QuickBooks you will have to manually do a journal entry.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 9/1/2020
James M.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    2/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    1/10
  • Fuente de la reseña 
  • Publicado el 21/10/2019

"Starts Off Great "

Comentarios: Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.

Puntos a favor: This software is pretty complete the reporting is great, the features are great. What you should get out of this software in one package would be hard to put together anywhere else but that is only if Shopkeep can actually deliver what they promise.

Contras: Sold a premium package with premium support and still can't seem to get reliable support. Over the last two weeks I have spent about 6 hours of total time sitting on hold and have yet to speak to a live person. I have chosen the call back feature twice and have not received any calls back only received 2 emails saying they tried to call and no one answered. No one can enplane the billing to me, as in why do I keep getting certain reoccurring charges that we can not attribute to anything. Shopkeep sent me the starter gift card pack which is supposed to come with the premium package but it is not enabled on my back office all it says is upgrade your package, which what do I upgrade to if I supposedly have premium. Another issue is they started billing me long before I even received my equipment. This was because who ever was supposed to submit the equipment order forgot and then went on vacation, biggest issue there is no refund available for the time I was getting billed but couldn't use the actual service. They never mention to you the constant PCI compliance stuff you have to constantly do, this is not easy stuff to do either and they offer zero support in filling out the required PCI compliance paperwork that is sent.

  • Fuente de la reseña 
  • Publicado el 21/10/2019
Timothy B.
Chef/Owner
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 28/6/2019

"Why Try the Best?"

Comentarios: This is a great product and program for a growing business. We are interested in growing and this system will allow us to take the current system and add on to what we have, Easy Peasy. We have to be ready for growth, this is the way to do it!

Puntos a favor: The set up and use for this software has been awesome! We are constantly adding and ending products. Integrating that into the system and tracking in the customer module is a breeze. These guys are updating and automating the system all the time. In my field, we have a high change over of employees, ease of use is a must.

Contras: While the system is a good product, as any business owner, we are always paying attention to cost of the system. For a business that needs multiple registers and multiple set ups, this is a great system to use and to operate many different registers on the same system and program. Data gathering in this system would be phenomenal when tracking, organizing and interpreting,

  • Fuente de la reseña 
  • Publicado el 28/6/2019