---
description: ¿Qué piensan los usuarios de KronoDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de KronoDesk gracias a Capterra Perú.
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title: KronoDesk - Opiniones, precios y características - Capterra Perú 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [KronoDesk](/software/1003055/kronodesk)

# KronoDesk

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> Un sistema integrado de asistencia al cliente que incluye tickets de mesa de ayuda y foros de atención al cliente en una única interfaz de usuario.
> 
> Veredicto: 6 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.0/5** | 6 Opiniones |
| Facilidad de uso | 4.4/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.3/5 | Basado en las opiniones generales |
| Funciones | 3.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Inflectra
- **Ubicación**: Silver Spring, EE. UU.
- **Constitución**: 2006

## Contexto comercial

- **Precio inicial**: USD 19.99
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Argentina, Australia, Bélgica, Canadá, Chequia, China, Colombia, Corea del Sur, Dinamarca, España, Estados Unidos, Finlandia, Francia, Hungría, India, Japón, Kuwait, Luxemburgo, Malasia y 8 más

## Funciones

- Búsqueda de texto completo
- Comunicación multicanal
- Controles o permisos de acceso
- Creación de informes y estadísticas
- Gestión de SLA (Service Level Agreement)
- Gestión de contenidos
- Gestión de flujos de trabajo
- Gestión de la base de conocimiento
- Panel de actividades
- Panel de comunicaciones
- Portal de autoservicio
- Priorización

## Integraciones (en total: 4)

- Microsoft 365
- SpiraPlan
- SpiraTeam
- SpiraTest

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica

## Categoría

- [Software de servicio al cliente](https://www.capterra.pe/directory/22/customer-service/software)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.capterra.pe/directory/22/customer-service/software)
- [Software para call center](https://www.capterra.pe/directory/30007/call-center/software)
- [Software de help desk](https://www.capterra.pe/directory/30008/help-desk/software)
- [Software de gestión del conocimiento](https://www.capterra.pe/directory/30094/knowledge-management/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pe/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.pe/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.capterra.pe/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.capterra.pe/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [SysAid](https://www.capterra.pe/software/107225/sysaid) — 4.5/5 (511 reviews)

## Opiniones

### "The most Diversified Help Desk Software Ever" — 5.0/5

> **Usuario verificado** | *23 de diciembre de 2022* | Alimentación y bebidas | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use.
> 
> **Puntos en contra**: it should have crossed me 5 years ago :)

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### "User friendly" — 4.0/5

> **RAMSES** | *5 de abril de 2020* | Servicios | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: It's an excellent software and targeted all of our company needs for tracking of tickets.
> 
> **Puntos en contra**: Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.
> 
> Excellent product; happy to be a 5 year user. Looking forward for new features.

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### "My review of Kronos" — 3.0/5

> **Zach** | *1 de diciembre de 2016* | Salud, bienestar y deporte | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: Ease of creating tickets
> 
> **Puntos en contra**: The search feature, lack of usable bonus features.
> 
> It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.  

A few times I did have issues searching for tickets, but other than that, no real complaints.

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### "kronodesk" — 5.0/5

> **charlenea** | *20 de enero de 2023* | Banca | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: kronodesk give support for customers to raise issues with agents
> 
> **Puntos en contra**: sometimes it will run slow but i think thats because so many agents are using it at work.

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### "Solid Helpdesk Software" — 4.0/5

> **Eric Bailey** | *27 de noviembre de 2013*
> 
> **Puntos a favor**: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.
> 
> **Puntos en contra**: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.
> 
> It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

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## Enlaces

- [Ver en Capterra](https://www.capterra.pe/software/1003055/kronodesk)

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