Opiniones de SuperOffice CRM

Sobre SuperOffice CRM

Una de las plataformas de CRM más fáciles de usar del mercado.

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Puntos a favor:

It is verty simple to overview and you can store alot of information, also good analytical tools for both sales and activities.

Contras:

Sometimes the web based interface has a little too much lag.

Valoraciones de SuperOffice CRM

Evaluación media

Facilidad de uso
4.2
Atención al cliente
4.2
Funcionalidades
4.1
Relación calidad-precio
4.1

Probabilidad de recomendación

7.8/10

SuperOffice CRM tiene una valoración global de 4.2 estrellas sobre 5 según las 125 opiniones de usuarios de Capterra.

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André
André
Prokurist en Alemania
Usuario de Linkedin verificado
Maquinaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!

5.0 el año pasado

Comentarios: Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter*in möglich, auf den CRM-Zug aufzuspringen.

Puntos a favor:

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Contras:

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

Matt
Managing Director en RU
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

You can almost say it 'runs the company'!

5.0 hace 2 años

Comentarios: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Puntos a favor:

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Contras:

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Lukas
Projekt Manager en Suiza
Formación profesional y coaching, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Not good - many necessary features not available

2.0 hace 10 meses

Comentarios: The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

Puntos a favor:

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Contras:

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

Eva
Business Process Developer en Suecia
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Stellar CRM

5.0 hace 2 años

Comentarios: SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Puntos a favor:

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Contras:

Perhaps the marketing module should be included in the base package.

Marcel
Marcel
Co Founder en Países Bajos
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It really is the most user friendly CRM that you can imagine.

5.0 hace 4 años

Comentarios: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Puntos a favor:

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Contras:

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Usuario verificado
Product manager en Países Bajos
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Save time and increase overview

4.0 hace 4 años

Comentarios: Good product, easy to use.

Puntos a favor:

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Contras:

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Usuario verificado
Marketing- & Salesmanager en Países Bajos
Usuario de Linkedin verificado
Productos farmacéuticos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SuperOffice: Easy to use, very good support

4.0 hace 4 años

Comentarios: SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Puntos a favor:

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Contras:

The development; there are not so many new features introduced last year.

Usuario verificado
Chief Commercial Officer en Países Bajos
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great CRM that helps our company in different fields (finance-sales-marketing-support)

4.0 hace 4 años

Puntos a favor:

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Contras:

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Usuario verificado
System Administrator en Noruega
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good platform with highly customizable, but expensive

4.0 hace 5 años

Comentarios: Using it as ticketing system.

Puntos a favor:

It's possible to write a lot of customizations and to adjust it just as you wish. Fast and robust system

Contras:

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Magriet
Magriet
Productmanager Farma en Países Bajos
Usuario de Linkedin verificado
Productos farmacéuticos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

review Super office

4.0 hace 4 años

Comentarios: our CRM is in there, we work with projects

Puntos a favor:

functionality, ease of use. great to have an online version also for the people on the road.

Contras:

it takes a while before you understand working in SO as an admin.

Andy
Founder and Managing Director en RU
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The CRM for SME business

5.0 hace 2 años

Comentarios: Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Puntos a favor:

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Contras:

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Jan
Business analyst en Alemania
Relaciones públicas y comunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Moving to SuperOffice 8.5 from previous Superoffice Version

5.0 hace 2 años

Comentarios: SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Puntos a favor:

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Contras:

I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

Johan
Sales Manager en Suecia
Fabricación de productos eléctricos/electrónicos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Feedback review on SO

4.0 hace 3 años

Comentarios: My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

Puntos a favor:

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Contras:

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc. The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Rob
Teamleader Customer Service en Países Bajos
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

My experience after one year we work with SuperOffice

4.0 hace 4 años

Comentarios: In general, the system works well.

Puntos a favor:

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Contras:

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

PAOLO
Software Engineer en Italia
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

CRM for different business realities

5.0 el año pasado

Comentarios: On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Puntos a favor:

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way. It is the first CRM that allowed us to integrate the data of our management program.

Contras:

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

Fritz
Kaufmann en Suiza
Comercio mayorista, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Hervorragendes Tool für das Gesamtmarketing

5.0 hace 2 años

Comentarios: Ich arbeite seit Beginn an vor über 30 Jahren mit diesem Programm. Ich bin vermutlich der erste Schweizerkunde überhaupt.

Puntos a favor:

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Contras:

Keine, alle Kinderkrankheiten von früher sind behoben

Simon
Sales en Suecia
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

An easy to use CRM with many functions!

5.0 hace 3 años

Comentarios: Could not do without it today. Used daily and often in the phone.

Puntos a favor:

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Contras:

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Usuario verificado
Partner en Suecia
Usuario de Linkedin verificado
Recursos Humanos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Have used SuperOffice on and off since 1995

4.0 hace 3 años

Comentarios: Keep track of clients and candidates and setting a an easy "to do/reminder list"

Puntos a favor:

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Contras:

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Johnny
sales Manager en Suecia
Petróleo y energía, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Tool to increase your sales and make your life easier

4.0 hace 3 años

Comentarios: Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

Puntos a favor:

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1. In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Contras:

Thy way to sava end find documents can be approved

Nick
Sales Director en RU
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

We have previously used the server based system and the on line version for the past 3 years

5.0 hace 4 años

Comentarios: Improved our relationships with our clients and suppliers Great user experience

Puntos a favor:

Clean and intuitive user interface, I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Contras:

Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Talitha
Quality Manager en Países Bajos
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It takes time to get the most out of SuperOffice, but the many possibilities make it worth.

4.0 hace 4 años

Puntos a favor:

The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

Contras:

We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

Martin
Key Account Manager en Suecia
Usuario de Linkedin verificado
Investigación, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

User-Friendly Interface with the core essentials

5.0 hace 3 años

Comentarios: Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Puntos a favor:

User-friendly interface Integration with Microsoft Office 365 ERP integration

Contras:

Experience with web version compairing to core version Visual aspect could be improved

Ramin
Head of Design Office en Suecia
Aerolíneas/aviación, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A few clicks a day makes your work saved and safe!

5.0 hace 3 años

Comentarios: The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.

Puntos a favor:

Easy to find a specific e-mail correspondence without spending hours of search. When travelling abroad, you can reach the information needed easily over the internet.

Contras:

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

Marcel
Consumer Care Manager en Países Bajos
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great system to keep all business data in one place.

4.0 hace 4 años

Comentarios: All commercial business data in one place. An internationally unified Customer Servcie experience.

Puntos a favor:

Combination of CRM and Customer Service ticketing. The flexibility of adapting it to your own liking. The posibility of using it also on mobile devices.

Contras:

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee. No automatic updates when you're not in the cloud; takes time and money.

Liesbeth
sales & marketing en Países Bajos
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SuperOffice is a joy to work with

4.0 hace 3 años

Comentarios: When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job.

Puntos a favor:

It is easy to use. You can find information fast. It is a pleasure to work with.

Contras:

SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.