Opiniones de ADP Comprehensive Services

All-Encompassing Solution for those who can live without a "White Glove" Payroll Experience

Comentarios: Overall positive, I prefer ADP over the 2 other payroll systems I've used, and the price is fair as well.

Puntos a favor:

Ease of processing payroll, and ability to contact customer service regularly to get custom reporting and resolve issues.

Contras:

Some solutions to issues are not obvious at all in the platform, and the only way to really learn is by talking with an ADP employee, and then learning it for next time. This can be a time-sink sometimes for smaller issues.

Consistently Inconsistent

Comentarios: Overall disappointed with the level of inconsistency at all levels.

Puntos a favor:

They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. They really look into how you are using the services and help to level up the experience.

Contras:

Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM. We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. Would have liked more guided set-up in some areas. Their training resources/guides can definitely use an upgrade, L&D module is very basic.

My opinion on Comprehensive Services

Comentarios: In the past I had issues, but I have a good team now, so my overall experience is a 9. There is always room for improvement.

Puntos a favor:

When you have a good representative, the service is amazing. It is like having an additional person on your team.

Contras:

At times, I feel like service wants to push issues back to my dedicated representative, and at time the turnaround is not that quick.

ADP System Feedback

Comentarios: Our system of truth - connects to other business systems, user friendly

Puntos a favor:

easy to use variety of modules reporting connects to other business systems

Contras:

none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company

Great Client Support

Comentarios: Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available

Puntos a favor:

I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations.

Contras:

I would say that overseas customer support can be a challenge sometimes.

ADP Comp Services - SRM

Comentarios: My overall experience with ADP is good. While it does have its challenges every system does. Overall, it works well for our company.

Puntos a favor:

I like the convenience of having everything in one place.

Contras:

I feel like the service team is hit or miss. Sometimes it feels like if you called in three times back-to-back you would get three different answers.

Always there to help

Comentarios: Overall experience is a plus and would recommend to others.

Puntos a favor:

I really like how there is always someone to help and get things done.

Contras:

Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us.

IMI Norgren LLC

Comentarios: Overall, the service has been good and worth the extra money. As our team has improved and become certified, I am beginning to feel that we have outgrown this product

Puntos a favor:

IMI contracted with comp services in 2016. With a small and inexperienced payroll group, we relied on our ADP service team to help us complete payrolls and stay in compliance

Contras:

the service/product is dependent on the talent level of your team. When we have had low talent, things did not go well. when talent gets better our service improves

ADP Comprehensive Services - 5 Star Review

Comentarios: Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll, Benefit system.

Puntos a favor:

ADP Comprehensive Services are extremely user-friendly and easy to navigate. Customer support is always quick to respond with helpful answers. The system is robust and I love the way HR, Payroll, Benefits, Talent, etc., are all accessible on one platform.

Contras:

Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc. Also, when the system is unexpectedly unavailable, ADP does not notify the clients and clients are responsible to find out on their own that the system is down.

Comp Srvcs Review

Comentarios: Overall, very good experience. We are actually growing and merging so we are going with Next Gen soon and everything will be back with ADP, including time and attendance.

Puntos a favor:

ADP does so much for a lot of departments that we don't have to worry about.

Contras:

Making sure our taxes are paid correctly and on time. Registration Services is also lacking in efficiency in getting new States setup.

Evaluator of HRMS systems

Comentarios: Really don't like it for what we're paying. Payroll is great but very cumbersome. Training to navigate on how to ensure the correct way to process sometimes very unclear.

Puntos a favor:

I'm not sure what that is. I tried to reach out and have HR rep to explain. Very much still unclear for what we pay.

Contras:

$$$$$ - Very very expensive even with the discount. Reporting engine and custom reporting difficult and a lot of time inaccurate unless you know the systems capabilities and what to report.

ADP Comprehensive Services Helps Us Succeed

Comentarios: Very favorable impression from everyone.

Puntos a favor:

Having a dedicated service team who goes the extra mile. Also having a relationship manager who can intervene when needed.

Contras:

Comp services is great. No cons now, but we did go through several reps in a short time at first, which was frustrating.

Wonderful product, always improving!

Comentarios: As someone who came into a role with no instruction on ADP, I have found it very easy to get help with a simple phone call or to submit a case. The team is very responsive and makes sure follow up happens.

Puntos a favor:

I like that ADP is always improving. They take feedback and turn it into new products and processes.

Contras:

Sometimes I find it hard to find guides and support for certain processes without reaching out to a live person.

HR Director

Comentarios: The analytics and reporting tools offered by ADP are valuable for making informed decisions

Puntos a favor:

ADP has a strong focus on compliance, helping businesses stay up-to-date with changing laws and regulations, which is especially critical for companies operating in multiple jurisdictions. The platform provides robust analytics and reporting features, enabling businesses to make data-driven decisions regarding their workforce.

Contras:

The benefits platform, we have experienced challenges with data synchronization and compatibility with certain third-party applications. Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed.

ADP Comprehensive Services

Comentarios: Outstanding - many great systems and excellent people to help get it all done. Thank you!

Puntos a favor:

The additional assistance by dedicated ADP representatives

Contras:

The Tax service is excellent in many ways for a multi-tax client. However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need to be more responsive and flexible to get items fixed more timely. -- Again want to stress that the service is there and taxes are paid , but the time to get some items done needs to improve

Comp Services Review

Comentarios: Great services and product overall. Great Payroll and HR resources

Puntos a favor:

Innovation and comprehensive resources are vital to success. Has taken the place of multiple previous resources.

Contras:

The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are.

Love having options for employees!

Comentarios: I love that they reach out to me as well and include me in what has taken place with the employee.

Puntos a favor:

It makes it easy for employees that have questions to reach out and get precise answers quickly. It is a big help to employees if I am tied up with other tasks by giving them another avenue to seek assistance.

Contras:

I can not think of any down side to the service.

Quality Product

Puntos a favor:

The navigation is fairly simple for different areas needed of HR

Contras:

Custom Reporting is difficult and you must create a ticket in order to receive customer service

Great payroll processing.

Comentarios: I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll".

Puntos a favor:

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

Contras:

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Compensation & Benefits Manager

Comentarios: Great product and great team. Any issues are typically handled very quickly. At times for larger projects, issues, can take time to implement or resolve.

Puntos a favor:

Customer service from assigned client support team members are excellent.

Contras:

Cost for any additional services seem to be very expensive.

Review Haydee Cacique

Comentarios: its correct, i can have a meeting and ask questions

Puntos a favor:

My payroll contacts always giuve me a strong assesment when needed

Contras:

i dont know, maybe it would be schedeulle, since im in another country, sometimes time frame its difficult

ADP Review

Puntos a favor:

The ease of accessibility navigating the site.

Contras:

Lack of and time frame of communication through Bridge.

ADP works for our needs

Comentarios: Overall, I am satisfied with the services.

Puntos a favor:

The thing I like most is all the tools available on learn. I have really utilized this service for my management staff,

Contras:

When there is an issue and having to either create a case or work with customer service. It is a hit or miss. The expectation to partake in the resolution can sometimes be unrealistic. For example, I was sharing an employee of mine had an issue and I didn't mind a little back and forth ensuring the issue was understood but it was crazy. Finally, I just said forget it. I have a job that I need to attend to. We will figure out work around.

Excellent - Five Stars

Comentarios: Extremely satisfied with the services provided by ADP.

Puntos a favor:

Wonderful service features and knowledgeable team.

Contras:

An occasional long wait to speak to a representative.

40 Years and counting

Comentarios: I understand that ADP has to protect the brand, but the hands off approach is very frustrating at times. If you are not well versed in payroll regulation you may be very frustrated. Your payroll person needs to be more than a button pusher.

Puntos a favor:

ADP is a one stop shop with accurate calculation and reporting. I have been a payroll ADP user for 40+ years so have seen much growth and change.

Contras:

Too much red tape sometimes to get things done. I really dislike customer service. We have had three new case managers in the last 6 months. I can barely understand the person I have now. Forces me to use the online portal for assistance instead of just calling and talking with someone. Also disappointed they no longer provide APA recertification credits. ADP seems more focused on Human Management at this time.