15 años ayudando a las empresas peruanas
a elegir el mejor software
Sobre Mend
Tasas de faltas de un solo dígito: telesalud, recordatorios de citas, autoprogramación de pacientes y formularios digitales. Calificado n.º 1 por los clientes.
Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money.
A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.
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Transforming my healthcare experience forever.
Comentarios: I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.
Puntos a favor:
It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.
Contras:
Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.
Mend
Comentarios: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.
Puntos a favor:
Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.
Contras:
The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.
Respuesta de Mend VIP
hace 3 años
Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.
Mental health care
Comentarios: A blessing 🙌
Puntos a favor:
I'm able to share my struggles with staff that truly cares about us patience
Contras:
I appreciate the care and Services from my Therapist [sensitive content hidden]
Blunt truth
Comentarios: I will prefer not to use it.
Puntos a favor:
I used it only because I was forced to for a telemedicine appointment. It allowed me to complete the appointment.
Contras:
Yes! It could be less invasive! It could allow the use of hyphenated names. It could give a bit more choice and context. I just wanted to get an appointment set up and completed in a timely manner. I don't want yet another software "relationship" that reduces my control over my personal, sensitive information and potentially multiplies my exposure to hacking, misuse, or abuse!
MEND review
Comentarios: Overall MEND is helpful
Puntos a favor:
I can use computer or phone for connection
Contras:
Connectivity, need to re-boot often, sometimes poor audio, interrupted service when patient gets texts.
worked
Comentarios: I clicked the link, chatted with a nurse. (good picture of a pretty lady) All went well.
Puntos a favor:
I was given a link to click on, it worked. Had video chat with a nurse
Contras:
I know nothing about this, so how can I say anything bad or good for that matter
"Must have" feature for rural medical services.
Puntos a favor:
Easy to learnMy PCP is comfortable with itMore comfortable than a trip to a medical appointment for a routine check up.Can prepare and refer to notes, labs, questions I want to ask so appointment has more value added.
Contras:
Really need the video for this to work well. I have a video and a broadband connection, but do others, especially rural patients.
Antonio Adams appointment
Comentarios: Excellent
Puntos a favor:
Everything was good. I really like using it.
Contras:
No cons: I really like the service. I have no complaints.
Therapy can change your life too
Puntos a favor:
[sensitive content hidden], my therapist was an active listener and gave me skills that I could implement right away. I always felt comfortable sharing personal experiences with her without judgement, so I knew I can be open and honest about situations/issues.
Contras:
I wasn't sure how to get in contact with my therapist in between sessions if I was having what felt like an urgent matter.
Patient
Comentarios: 45 min health consultation
Puntos a favor:
Video Conference to discuss health conditions
Contras:
Lost signal no video, no audio, picture froze
Excellent Service
Comentarios: Excellent and convenient service. Very quick, providers are professional and thorough in their assessments. I have recommended this service to family and friends continuously over the last couple of years.
Puntos a favor:
Quick & convenienct service
Contras:
nothing
Reoccurring Issues that Never Get Addressed
Comentarios: Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.
Puntos a favor:
The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.
Contras:
Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.
Respuesta de Mend VIP
hace 3 años
Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity. Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that. Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone.
The best option for my needs
Comentarios: Mend is the best platform available for my needs (I've tested Doxy and zoom as well). Most of the "cons" I've experienced are works in progress at Mend. The Mend team is always working to improve and update the platform. I'm excited to see what else they have in store.
Puntos a favor:
1. Clients do not have to download software. 2. Scheduling appointments with automatic reminders. 3. Alerts when the client signs in for the appointment. 4. Very few audio / visual challenges. 5. Excellent customer service. 6. Mend shows you the strength of both your internet connection and your clients internet connection. 7. When clients join a session, clients must enter same dob as I have listed in their chart before being allowed into the waiting room.
Contras:
1. Clients can't sign on without an appointment (like with Doxy) 2. No virtual background option (like with zoom) 3. I wish the settings (mine and what I set for the clients) had more detailed options. 4. I wish I knew the details of what / when Mend sent clients reminders or alerts. For example, I didn't know until clients told me that Mend was sending them daily reminders to test their speed. 5. The platform seems to use more bandwidth than other hipaa compliant platforms as evidenced by increased lagging or delays. 6. No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image). 7. Clients must be over 18. 8. Mend notifies me at the time of the appointment if the client is in the waiting room. I wish Mend notified me when the client joined regardless of whether they are early, on time, or late. 9. The notifications don't always come to me. 10. It's not always easy to tell if a client is waiting (EG. Their appointment doesn't turn green without refreshing the page).
When It Works, It Works!
Puntos a favor:
When it works, it is great! If everyone has a high speed internet connection it seems to work, but with some clients living in rural areas, they are not always afforded the opportunity to receive high speed internet.
Contras:
Long lag time waiting for patients to load and be able to access. Sometimes the sound cuts out and one side or the other has no audio, other times the video is garbled and distorted.
Respuesta de Mend VIP
hace 2 años
Thank you so much for the review!! In June, 2021 Mend released a major update allowing audio and video to go as low as 30-50 Kbps. That means it can work on 2 and 3G Internet. However, especially is rural areas, we see roaming data connections and patients with very little ability to upload at all. In Rural areas it can be that 10% of patients only average 5-25 Kbps of total upload capacity. That is not enough bandwidth for audio alone. We want to help you help more people. This month, in July, 2021 we're releasing an update that will reduce bandwidth requirements by another 50%. The 15-30 Kbps patient connections should be possible. It's not ideal, but it should be possible. That will give Mend the lowest bandwidth requirements in the industry! We won't stop there. If we can make it work even lower, we will do it. Appreciate your continued use of the platform!
Mend review
Comentarios: I will definitely not recommend this product, there are many on the market that are much more user friendly and easier to use.
Puntos a favor:
It is very simple to set up the template.
Contras:
The problem is that it is very archaic. The features are very non user friendly. It is difficult to navigate to find a patient, its almost working backwards, instead of present time onwards, its completely backwards. When you are searching for a patient on the schedule, they no longer appear on the list view of the schedule.
Respuesta de Mend VIP
hace 3 años
Susan, thank you for your feedback, we appreciate it. You can find things very quickly in Mend. The appointment booking flow starts by searching for a patient. The calendar view allows you to filter and start with availability. Throughout Mend if you locate a patient or an appointment, the Actions menu contains shortcuts to book new appointments or modify appointments. We have Ad-hoc and Instant workflows that require very little effort to make visit happen now or schedule them with lightning speed. The Appointment page allows you to search and locate historical using all kind of patient and appointment data. Finally, we offer the ability to import patients and appointment, setup full bi-directional integration with the EHR/PMS, or even launch patient self-scheduling. Since you had to launch rather quickly, I will have someone follow up to assist.
Mend for telehealth appointments
Comentarios: It is pretty easy to use and navigate when you get trained. The patients like it.
Puntos a favor:
We use Mend every day at our facility for our telehealth appointments. This has allowed us to continue seeing patients while in the midst of the pandemic. It is a very valuable tool in our Federally Qualified Health Center. Our providers are able to work from home or the office while using the Mend application. Our patients appreciate not having to come in to a crowded waiting room during the pandemic. They also appreciate being able to have a "sick" visit from the comfort and privacy of their home.
Contras:
I think the buy in from the other employees was the most difficult part of the process. They are always hesitant to learn something new.
My job just got way too easy.
Comentarios: I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there.
Puntos a favor:
I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business. The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.
Contras:
There are still a few issues we are working out, but customer service is always quick to resolve them when they come up.
Branding and professionalism
Comentarios: I have chosen Mend for my group session because they don't limit the amount of clients, it's easily accessible, very minimal dropped sessions even when the client does not have the best connection and/or are rural.
Puntos a favor:
I like that my clients are able to access the software with minimal steps, no profile, plugin, and or downloads. Also, the "mend" logo/branding creates a professional setting for my agency, my clients appear more at ease knowing that their information is confidential.
Contras:
It have encountered some technical issues while in session, the customer services response is slow.
Respuesta de Mend VIP
hace 2 años
This is Matt McBride, CEO of Mend. I'm grateful for your review, thank you! Our customer service should never be slow. Please feel free to reach me directly at [email protected] so we can resolve this for you. We have instant support available for all users, even patients, within seconds.
Helpful and functional, but needs improvement for ease of use
Puntos a favor:
I like that the patient/client doesn't have to deal with the process of setting up their own account. After the provider sets up the patient's account, they need only to enter their date of birth when they receive a link in order to complete assessments.
Contras:
It was difficult for me to access completed assessments that I assigned to clients.
Respuesta de Mend VIP
el año pasado
Thank you for the review. The workflow you're describing doesn't not sound like a recommended workflow. First, you should not have to set a patient up in Mend. Mend integrates with over 81 EHRs, so patients and appointments should sync automatically. Next, we recommend integrating forms so that they get assigned automatically based on appointment type. Then, when they are completed we can move them into the patient's chart automatically. In many cases we can move discrete data from forms to eliminate manual transcription of forms. We will reach out and pursue our recommended workflows with your organization. Thank you again for the feedback!
Good product
Comentarios: My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.
Puntos a favor:
The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.
Contras:
You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country.
Respuesta de Mend VIP
hace 5 años
Thank you for the review, we appreciate it! We have major performance improvements to video releasing the first week of the new year (Jan. '19). Video will require even less bandwidth and we'll have better support for group video sessions. There will also be a new design to make it even easier to use.
Mend Review
Comentarios: Works pretty well overall. Some patient have trouble if they need to show something and flip their camera around.
Puntos a favor:
Easy to use, pretty good picture and sound quality.
Contras:
Can't do throat exams, light just shines back into the camera. Some people have difficulty getting it set up or using their cameras.
Respuesta de Mend VIP
hace 5 años
Awesome feedback, thank you! In order to do throat exams you might need something like a Firefly Otoscope. Patients may not always have this available to them. Some smartphones can handle this. The Mend system does adjust automatically on both Android and iOS for closeups. However, relying on the patient to angle the camera and lighting just right could be an issue. Regardless, we will investigate further to see if there is anything we can do here. If we make further changes, we will follow up and let you know.
User friendly, great customer support
Comentarios: I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.
Puntos a favor:
I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.
Contras:
It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.
Very secure and great features!
Comentarios: Mend has been very helpful during the COVID pandemic. As the need for increased access to telehealth platforms occurred, it was such a relief to already have the Mend product and have staff familiar with the telehealth process. I would highly recommend!
Puntos a favor:
The software is very easy/intuitive to use. The company has made improvements over the past year that are comparable to other products being used for telehealth. As a mental health provider and with COVID 19, the need for telehealth became critical. This platform is secure and I love the features that include reminding clients of appointments and reminding them that assessments or other documents need to be completed!
Contras:
One aspect of the software that is more cumbersome than other platforms in that you are required to enter each client into the system individually rather than having a simple link that can be shared with the client without having to enter each unique client's information into the system. However, this is only a minimal amount of time/effort required to do so.
Used for Telehealth Video Appointments with Clients
Comentarios: Overall, it has helped our agency be able to accommodate to our clients during this pandemic and provide telehealth appointments to them so that we can continue to provide services.
Puntos a favor:
I like that this platform can be accessed from any computer/location. I also like that reminder notifications are sent automatically to client's when there is an upcoming appointment.
Contras:
I have had a lot of client's struggle with getting the software to work 100% functionally. I have experienced difficulties with microphone/webcam/camera working in multiple visits with clients. It could be a little more user friendly.
Respuesta de Mend VIP
hace 3 años
Taylor, thank you for your feedback. If you encourage clients to test prior to their visit, we can find any problems and our instant support can help them. That is the best practice to make sure you have a successful visit. You can see if they tested on not on the Dashboard and view all of their test results in Appointment Details. If they do have any trouble, just have them click Need Help?. We have US based experts available to help within 15 seconds and an average resolution time of 2 minutes. We have your back! I will also have someone follow up directly. If this resolves the trouble for you, please consider updating your review by emailing [email protected].
Enjoyable Service
Comentarios: I have really enjoyed Mend for the most part. It has made it great to connect with people no matter their location.
Puntos a favor:
I enjoy being able to connect with other people from all over. It has a lot of features that make it easy to use.
Contras:
Sometimes it is hard to connect to the video. or the quality of the video is not good.
Respuesta de Mend VIP
hace 2 años
Thank you so much for your review! We actually just met this week with someone from your organization as we have new configurations not being leveraged to improve video connectivity. Once implemented, we should see improvements. Video connectivity primarily involves Internet connection bandwidth. However, we're working very hard to maintain video connections even when bandwidth is poor. We also have audio fallback and in visit dialer that can be used as a fallback option. Thanks again for the review!!
