--- description: ¿Qué piensan los usuarios de Tock? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Tock gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tock - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software para restaurantes](/directory/20026/restaurant-management/software) > [Tock](/software/157947/tock) # Tock Canonical: https://www.capterra.pe/software/157947/tock Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/157947/tock?page=2) > Tock es una completa caja de herramientas para cambiar la forma en que los dueños de restaurantes piensan y dirigen sus negocios. Elimina el incumplimiento de reservas, la demanda de turnos, etc. > > Veredicto: 17 usuarios lo han valorado con **3.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Tock? Restaurantes con alta demanda que ofrecen experiencias culinarias únicas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.4/5** | 17 Opiniones | | Facilidad de uso | 3.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 2.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 2.7/5 | Basado en las opiniones generales | | Funciones | 3.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 50% | (5/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Tock - **Constitución**: 2014 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Austria, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Chequia, Chipre, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia, Finlandia, Francia y 34 más ## Funciones - Compra de entradas - Creación de informes/análisis - Gestión de entradas para eventos - Gestión de reservas - Gestión de tablas - Promoción social ## Opciones de asistencia - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 ## Categoría - [Software para restaurantes](https://www.capterra.pe/directory/20026/restaurant-management/software) ## Categorías relacionadas - [Software para restaurantes](https://www.capterra.pe/directory/20026/restaurant-management/software) - [Software para gestión de listas de espera](https://www.capterra.pe/directory/31495/waitlist/software) - [Software para bodegas](https://www.capterra.pe/directory/30784/winery/software) - [Sistemas de punto de venta para restaurante](https://www.capterra.pe/directory/30603/restaurant-pos/software) - [Software de entrega de alimentos](https://www.capterra.pe/directory/30861/food-delivery/software) ## Alternativas 1. [OpenTable](https://www.capterra.pe/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews) 2. [SevenRooms](https://www.capterra.pe/software/165480/sevenrooms) — 4.4/5 (24 reviews) 3. [Toast POS](https://www.capterra.pe/software/136301/toast-pos) — 4.2/5 (549 reviews) 4. [Epos Now](https://www.capterra.pe/software/152638/epos-now) — 3.8/5 (713 reviews) 5. [TouchBistro](https://www.capterra.pe/software/140677/touchbistro) — 3.8/5 (412 reviews) ## Opiniones ### "The most functional and comprehensive reservations platform we've found on the market." — 5.0/5 > **Usuario verificado** | *5 de abril de 2018* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: High level of customer service. Respond to queries within minutes, not hours or days. Stellar dev team that seriously listens to the requests of clients, and builds product features based on their feedback. > > **Puntos en contra**: Known for their aggressive approach outside of US market, which can deter potential clients. Requires a lot of marketing commitment to negate negative perception. ----- ### "Great Way to Create and Use Experiences" — 4.0/5 > **Joy** | *30 de junio de 2022* | Hostelería | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: This is mostly a straighforward product to use and it is quite easy to train employees on the basics. > > **Puntos en contra**: When creating reports on guest count for a period of time, I have to go through every day of that time period to count up the walkins. ----- ### "Misleading sales and all about pushing transaction fees" — 1.0/5 > **Jason** | *23 de agosto de 2024* | Restaurantes | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: There's nothing special about Tock that other restaurant/bar POS systems don't already do well. I'm surprised it's lasted this long in a competitive market segment. > > **Puntos en contra**: The most disheartening part of Tock is dealing with the sales and implementation team. They are high-pressure and misleading. They misrepresent things such as integration capabilities and white-wash over issues. Their goal is to sign you up and then force you to upgrade when you realize what the sales person told you was not true/possible (e.g. integrations)/. > > We signed up with Tock but will never put them into operation. We're trying to cancel at present due to their misrepresentation of capabilities and plans (e.g. Toast integration). Their functionality is also described as one thing, then ends up not working as shown or described after you are in and working on setup. They are also high-pressure about running paid events via their system so you pay the transaction fee when customers are charged. This is, in my view, the primary driver of Tock's business model. They have been acquired twice in short order by Squarespace and now American Express, but the play is really a payment processor play and not offering a value-added, affordable and well-supported service for small business owners who are cash conscouis. ----- ### "Make the switch\!" — 4.0/5 > **Aron** | *26 de octubre de 2019* | Restaurantes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We recently switched from Open Table (customer for 13 years\!) to Tock. Scary to change from the norm, but Tock is SO much more affordable and it seems to have much larger capabilities. Tock can take payment for our pre-paid wine dinners which is amazing that our service staff won't get bombarded with ticket sale calls during dinner service. It also have event planning capabilities that we are really excited about. > > **Puntos en contra**: So far, there have been no cons. We are just in the switching over phase and so far the staff has been professional, friendly and super easy to deal with. We get a great vibe so far\! > > So far, so good. As mentioned above, we are still in the initial switch over phase, but have been very please so far. ----- ### "Tock Reservation Software" — 4.0/5 > **Travis** | *10 de diciembre de 2019* | Restaurantes | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Tock is very user friendly once you get accustomed to it. The amount of different menu options makes things a lot more organized and easy to access than other reservation software. It also has extra features such as the ability to purchase event tickets right along with a reservation that is super handy. > > **Puntos en contra**: Some features are a little bit convoluted, such as working with larger parties, overbooking, and blocking reservations. There also aren't any visual notifications when a new reservation comes through which can lead to things slipping through the cracks during a busy night. > > It was definitely an adjustment from our previous software, but overall the change has become a lot smoother than once expected. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/157947/tock?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/157947/tock) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados