--- description: ¿Qué piensan los usuarios de Shop-Ware? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Shop-Ware gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shop-Ware - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Programas de reparación de vehículos](/directory/20006/auto-repair/software) > [Shop-Ware](/software/153469/shop-ware) # Shop-Ware Canonical: https://www.capterra.pe/software/153469/shop-ware Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.pe/software/153469/shop-ware?page=2) > Más tiempo. Más ganancias. Software de gestión de tienda Shop-Ware. > > Veredicto: 162 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Shop-Ware? Nuevos propietarios de tiendas que buscan un sistema operativo contemporáneo, no un producto obsoleto. Propietarios veteranos que desean mejorar la eficiencia, depender menos de los asesores y pasar menos tiempo en la tienda. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 162 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Shop-Ware - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 249.00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - CRM - Creación de informes y estadísticas - Estimaciones - Gestión de inspecciones - Gestión de la comunicación - Historial de servicios - Planificación de personal - Programación de citas - Programación del mantenimiento - Punto de venta (POS) - Tarifas de trabajo ## Integraciones (en total: 17) - 360 Payments - AutoOps - AutoVitals - Autoflow - Broadly - Demandforce - Epicor Service CRM - Kukui - MyShopManager - Nexpart Distribution Management - PartsTech - Podium - QuickBooks Online - QuickBooks Online Advanced - ShopLoaner … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de reparación de vehículos](https://www.capterra.pe/directory/20006/auto-repair/software) ## Alternativas 1. [ARI](https://www.capterra.pe/software/201737/ari) — 4.6/5 (600 reviews) 2. [AutoRepair Cloud](https://www.capterra.pe/software/147213/autorepair-cloud) — 4.9/5 (163 reviews) 3. [NAPA TRACS](https://www.capterra.pe/software/61551/napa-tracs) — 4.2/5 (258 reviews) 4. [Shopmonkey](https://www.capterra.pe/software/169022/shopmonkey) — 4.6/5 (263 reviews) 5. [Tekmetric](https://www.capterra.pe/software/190952/tekmetric) — 4.7/5 (103 reviews) ## Opiniones ### "I like it" — 5.0/5 > **TJ** | *24 de agosto de 2021* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50% > > **Puntos en contra**: I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works. ----- ### "Awesome complete shop management system" — 4.0/5 > **micah** | *6 de marzo de 2020* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed. > > **Puntos en contra**: I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability. > > The customer interaction with the program is great and customers love it. We even have customers who will view their repair order and authorize repairs in the evenings or mornings when we are not open. ----- ### "Shop-ware review" — 3.0/5 > **Brandon** | *11 de marzo de 2020* | Automoción | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator. > > **Puntos en contra**: No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info. > > Great customer service. Slow to grow and adapt compared to industry competitors. ----- ### "These guys are going to be an amazing software in the coming years. Get in now\!" — 4.0/5 > **brad** | *13 de marzo de 2020* | Automoción | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires. The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it. Overall they will work with you to get a product you want to use. > > **Puntos en contra**: Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards. The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software. > > They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner. ----- ### "Cloud Based" — 5.0/5 > **William** | *22 de octubre de 2020* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly\! Another stand out feature are the built in digital vehicle inspection. > > **Puntos en contra**: As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill. > > Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful\! ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.pe/software/153469/shop-ware?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/153469/shop-ware) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados