Opiniones de ServiceTitan

Best in the biz

Comentarios: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Puntos a favor:

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Contras:

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

The BEST Service software out there for companies!

Comentarios: Very good is the best way I can sum it up. We would not want to be with another company.

Puntos a favor:

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Contras:

Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

Over excited to be let down.

Comentarios: No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll

Puntos a favor:

More permission control's the other software. Extensive reporting.

Contras:

Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago

The only field service software you'll ever need!

Comentarios: Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere.

Puntos a favor:

ServiceTitan has more features and capability of anything else out there for the home services industry.

Contras:

Their customer support could be improved. It is often difficult to get support in a timely manner.

Service TItan - Windows to Mac for the HVAC world!

Comentarios: EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

Puntos a favor:

Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

Contras:

Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

The Over-sold software

Comentarios: Service Titan was sold to us under the guise that it would boost profitability, streamline operations, enable invoicing and payments in field, and all the other things you want to hear.I should have taken the lack of being able to test drive the software as a indication that this was not going to turn out as expected.Service Titan is geared toward HVAC companies that utilize service items (instead of hourly rates or other pricing methods). There is absolutely no flexibility nor alternative methodology other than the intended workflow built by Service Titan. That is why there is a 5-week training and preparation before "launch" (yikes). Aside from being staunchly rigid in how it's used, making adjustments to trivial things like time sheets is made frustratingly over complicated by non-sensical workflows (for which there is no defined structure in support). Furthermore, the audit-trail concept is poorly executed, with snippets like "<user> updated payroll with changes" and absolutely no indication of what the changes were.I did not have a good experience with Service Titan. I tried really hard to make it work, and I'm tech savvy and pretty tolerant of mediocre software, but Service Titan is extremely over-priced for the product they actually offer.

Puntos a favor:

There are very few features of Service Titan that I can get excited about or reflect on as being something I liked. The feature I liked the most, however, would be having a customers history appear as they called the office; and yes, this ultimately is of little consequence in the end.

Contras:

Of all the features I wasn't particularly fond of, I would say the best way to sum it up would be that this software is, as one of my technicians put it, "clunky" (and he came over after using it at another company). Perhaps I'm spoiled or too accustom to modern software, but I do not think this is too much to expect when being charged over $1,000 per month for small business software, that there is some consideration of the user experience.

Its Because of ServiceTitan

Puntos a favor:

Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.

Contras:

You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level.

Excellent Field Management for an affordable price

Comentarios: No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Puntos a favor:

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Contras:

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

The best move we've made!

Comentarios: Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder [SENSITIVE CONTENT HIDDEN] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule.

Puntos a favor:

We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments.

Contras:

With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon.

Great Software and Great Service

Comentarios: Overall its been great.

Puntos a favor:

I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.

Contras:

Like all web based programs it comes with some challenges.

Well worth the money!

Comentarios: I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Puntos a favor:

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Contras:

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

A Change to the Future

Comentarios: ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out.

Puntos a favor:

The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

Contras:

Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

The Central Nervous System for your HVAC, Plumbing, Electrical Contracting Business

Comentarios: Even though my experience with ServiecTitan was brief, I have nothing but great regards for the platform.

Puntos a favor:

I love the mere fact that ServiceTitan is truly the alpha / omega for software that serves as the backbone for the technologically under served home services industry!

Contras:

Complexity and commercial model. The software is extremely complex and ServiceTitan does a phenomenal job of flying their onboarding staff onsite or inviting new clients to the local HQ (either Glendale, CA or Atlanta) for implementation. I firmly believe in this 4th Industrial Revolution that there will be a job title ServiceTitan Administrator that will be held in high reverence. The software is unbelievably expensive to a majority of the market. Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months".

Easy to use, great product

Comentarios: I used ServiceTitan to dispatch technicians, keep projects in order, hold all customer inquiries, and to generally help run the office. It was a great change from the software we were using previously to complete all these tasks.

Puntos a favor:

This software is so easy to learn and teach. The interface is very user friendly, properly labeled, and easy on the eyes. There isn't a lot of unnecessary buttons or icons that can confuse, which would make learning it that much harder.

Contras:

I didn't have many cons when using this software, but if I had to pick one, I would say that changing the sizing of the fonts, boxes, etc. was not as easy as I would hope. It has a large font, which many people prefer, but because I run multiple programs at a time I need small, space saving fonts. Other than that, it was great.

Best Software Company!

Puntos a favor:

With continuous feature updates and amazing customer service, ServiceTitan continues to impress us. Their user-friendly interface, makes everything from receiving calls to invoicing a customer super easy. Due to smoother dispatching and job tracking, our capacity to complete more jobs each day has increased significantly since switching to ServiceTitan. We have been able to stream-line so many or our processes which saves us lots of time and money. If you want your company to grow and be competitive in this industry, there is no question that you will switch to ServiceTitan.

Contras:

I have nothing bad to say about ServiceTitan. All ideas and updates that customers have for the system, ServiceTitan listens to and improves on.

BUY IT NOW

Comentarios: Its been great. Its a powerful tool with many features.

Puntos a favor:

Its amazing. It is has every feature that we were looking for. Its your flat rate price book, time card, dispatch software, sends appointment reminders, communicates with Quickbooks. It does it all!

Contras:

There are a few features I wish they would add to the dispatch board. Such as if you ordered parts and placed a job on hold, it would be nice to have a ghost/shadow of that call remain, instead of then nothing appearing on the dispatch board at all....

Could be so much better.

Comentarios: We were quite unhappy unfortunately. We had heard so many great reviews about Service Titan and we were excited to grow our company with them. We have always been a relatively small company and they knew this. I think if we were a much larger organization this would have ended differently and we may still be in business with Service Titan. Sadly, The amount of use we had, the quality of customer support and help, and the actions of our account manager, just were not worth the astronomical price they charged us.

Puntos a favor:

It was simple to use after the initial set up.

Contras:

Set up was a nightmare, Cost is too high for the quality of support you get, Our account manager was not helpful at all when we had questions, it seemed that once we got set up and went live, she thought her job was done. There were so many issues that kept going unresolved and couldnt get fixed we finally had to cancel services. We gave them a whole year of business and we still had issues that couldnt/wouldnt be fixed.

False Promises and Never Ending Issues

Comentarios: False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Puntos a favor:

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Contras:

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Best service software

Comentarios: I use this software daily and absolutely love it. Can’t believe I use to do it without this software

Puntos a favor:

This is hands down the best service software for any service related construction business. Super easy to use and contains all the info you need for each job.

Contras:

Software is pricey but once you have it you understand why it costs what it does. This software is almost more than you need at times

Great for Service Industries

Puntos a favor:

Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.

Contras:

Batching invoices over to QB and sometimes issues with card swipers.

Service Titan

Comentarios: Five-stars. It is quite facilitative. We are pleased

Puntos a favor:

I like this software as it helps tremendously with the many logistical aspects of our quality organization

Contras:

I do not have dislikes with the software as it is sophisticated enough to handle our special niche needs

Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr

Comentarios: bad experience

Puntos a favor:

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Contras:

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

Opinion from an accounting professional

Comentarios: Service Titan has been a great solution for our company (HVAC 30 employees 5M). Reporting, accounting, and dispatching have all been simplified because of this software. The transition was a bit difficult at first but that was over in a week. Also, ST customer service has been phenomnal. I get on live chats all the time and most issues are resolved promptly.

Puntos a favor:

The integration of payments in Service Titan and how easily it communicates with accounting software (Quickbooks).

Contras:

All adjusting entries for AR have to be done in Service Titan. It was a pain at first but it makes sense. You want Service Titan and accouting software to be as close to one to one as possible.

Service Titan is the way to go!

Comentarios: Overall, a great experience with Service Titan

Puntos a favor:

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.

Contras:

I wish it was more Sales friendly for the salesmen at my company and measuring their numbers. But as the name states, Service Titan is great for that all on the service/install end.

Caveat Emptor

Comentarios: Some of the issues we faced during our deployment and Go Live;
Inability to deal with standard Quickbooks naming convention (Lastname, Firstname)
A fix for this issue that generated a large number of duplicate records in QuickBooks.
The final fix required all customer records in Quickbooks and ServiceTitan to be changed, manually.
All customer locations being mislabel
During import into Quickbooks customer name and location information fields merged rendering Google Maps unusable.
Pricebook, item, and invoices would not allow for mutli-decimal pricing, rendering item prices incorrect, and all A&R reports inaccurate
Constant changes to the UI, even during business hours.
Integrated billing software turned on but never configured.
Charged for submitting wrong type a check for processing. Check types only specified in test environment until next release.
Too many undocumented features that need to be turned on by success manager.

Puntos a favor:

World class technical support, one of the best I have ever worked with, they obviously know the product, and when they need to follow up, they have some of the best time to answer rates I have seen. Joshua Jenswold keep up the great work.

Contras:

Expensive Inability to import data accurately Generates more work than it alleviates. Product features are numerous, but shortcomings in execution show a lack of maturity from a development and management standpoint.