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Sobre MasterControl Quality Excellence
Este software ofrece una funcionalidad de registro de la producción totalmente digital y en cumplimiento normativo, lo que reduce los tiempos de creación, revisión y aprobación de los documentos.
Master Control provides great costumer services.
Requires very skilled and trained employees to execute the daily business processes. Lack of design / GUI customization.
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Implementation of Doc and Training

Good system
Puntos a favor:
Everything is on one place, it's easy to control documents and manage training
Contras:
It's quite clunky sometimes, for example rejecting documents, managing fbs forms, audit module on it's own

Alternativas consideradas:
Veranova -QE
Comentarios: I always use master control every day in my scope of work. I am the trainer for the facilities and users. Found it very simple to work.
Puntos a favor:
Easy to use and users are able to find what they’re looking for In real time
Contras:
Publishing and search Still needs to be improved we have a lot of problems with publishing documents
MasterControl QX Review
Comentarios: The Documents and Training module was a big implementation, but has been a huge timesaver from paper. For the process module, our company has only implemented CAPAs and Management of Change (MOC). It took a long time and much assistance from MC to implement. We will be implementing future modules in the ADAPT platform once all functionality is available due to it being more easy to customize and implement.
Puntos a favor:
Documents and Training is very heavily used at our organization and saves a ton of time and money. Our company also uses the process module for CAPAs and Change Control. Once it's implemented, it's easy to use and train users.
Contras:
The process module is not very customizable, and the time and cost associated with implementation is very high.
Great when it working.
Comentarios: Great concepts for quality management and traceability, but some models are poorly executed and there are quite a few inconvenient persistant bugs.
Puntos a favor:
Good for capturing data in an auditable system for the production of food and pharmaceuticals, and life sciences.
Contras:
Issues with the systems are not addressed in a timely manner and are frequent. The system has quite a few bugs, like not loading pages until you click "reload this page" in your browser.
Quality Assurance Excellence
Comentarios: I consider myself a life-long student of life sciences (biology) and technology. Although changes presents challenges at times, it forces me to be flexible and to possibly learn a new skill. AI better watch out...!
Puntos a favor:
OBI has been using MasterControl since 2010. It was challenging going from paper to electronic, but I have a sense of peace knowing that everyone should receive what training, access to documents, and said training, etc. I have scheduled reports and times when I audit training. Access and ability has saved me.
Contras:
Lack of transparency. As a former Information Technology staff, I understand the importance of getting things (fixing issues) done now. Unfortunately, we forget to communicate or consider how certain changes may impact the organization.
Life Science
Comentarios: Overall, I enjoy the experience with MasterControl Quality Excellence.
Puntos a favor:
I love having a system that is digital (coming from someone who's always worked with a paper based system). The ease of routing all document types in all modules is one of my favorite features specifically for a company that has multiple sites)
Contras:
Some of the pain points are the cost of licensing, not having the ability for multiple collaborators to edit the same document simultaneously, and search functionality being tough for users who aren't as familiar with document numbers/names.
Quality Systems in Life Sciences
Puntos a favor:
The customization. MC is a useful quality system for every industry type and size.
Contras:
User friendliness isn't what MC is known for, so it is important to have dependable contacts within a company to help users navigate.
Quality Excellence for Life Sciences
Comentarios: Everything works great and the customer service is good too.
Puntos a favor:
I love that fact that it is so customizable.
Contras:
Compared to everything else I have seen- there are no real cons. Perhaps the need for users to be somewhat computer literate.
Master Control and Life Sciences
Comentarios: We have transitioned our documents to MC and it's been a lot of work but the application and helpful community through the MC Cafe, have made it much easier and more streamline. Really have enjoyed the experience as a doc admin.
Puntos a favor:
I really enjoy the community provided for extended learning and comparing with other professionals. It's a well-rounded, multi-faceted way to keep documents on hand and organized for multiple purposes across many departments. As a doc admin, this makes my job much easier and organization is imperative for my role.
Contras:
Truthfully, I cannot think of what I dislike about the program. With my position, it's made things much easier.
MasterControl Quality Excellence in life sciences
Comentarios: Quite positive when I see product progress over time.
Puntos a favor:
Workflow flexibility and the validation process.
Contras:
Reporting still lacks flexibility for end users.
Flexible & Scalable Modern Quality Management System
Comentarios: Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and has helped us stay at the forefront or compliance. It has removed a lot of manual work and given us confidence in regulatory inspections.
Puntos a favor:
MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.
Contras:
There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.
User experience
Comentarios: A mostly positive experience with the system, with some minor improvement it could be exactly what we need to have to maintain our processes.
Puntos a favor:
Having everything in one place makes it easier to manage the document management tasks
Contras:
Sometimes there are parts of the system that are unable to be edited/updates and this can limit how we schedule our tasks
Review for box
Comentarios: Fbs needs extra support. It couid help us to close our capas and QIs quicker
Puntos a favor:
Doc management js ok but the collaboration area needs improvement
Contras:
Control copy and collaboration needs more features but I know you guys will get there
Use of MasterControl
Puntos a favor:
Easy to use for end users and admins I like easy configuration of system and the flexibility
Contras:
Reporting is a little bit difficult, overview on quality tasks is difficult
MasterControl Quality Excellence Review
Comentarios: My experience has been positive, I am able to search documents quicker. Like the training module features for creating exams.
Puntos a favor:
Training module features for creating exams and use of classes.
Contras:
Defect that happen that cause system not to function correctly. For example, completed training being relaunched.
Master Control Leads Competitors for price and ease of use
Comentarios: Overall, we are happy and want to grow with MC capability.
Puntos a favor:
MC is willing to continue to update and upgrade their tool.
Contras:
Attrition of Tech Support causes some inconsistencies in support.
Documents and packets.
Puntos a favor:
As Document Control I like the most that you can quickly search for documents and track packets. I like a fact that we can also update documents at step 2 Doc Control and fix format etc.
Contras:
I do not like that there is no notification whenever the packet is signed off by originator at collaboration step (after update).
Great product
Puntos a favor:
Easy to customise according to your needs.
Contras:
Not intuitive for first time users of New processes.
System made for users not for admins
Puntos a favor:
Easy for endusers Easy to configure based on your needs Eforms - digitalization is easy :)
Contras:
FBS workflow tracking Reports for tarining module not all required information in one master report available
Daily User / Master Control Administrator
Comentarios: I have setup, maintained and used multiple training database systems, this one is very basic and for the most part user friendly. The reports needs to be more user friendly. There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities.
Puntos a favor:
Master Control is a user friendly, real time data management system.
Contras:
There are 2 cons to Master Control (both reports related); running reports is NOT user friendly and report layout is not detailed enough.
Master Control Quality Excellence is a compliance gem
Comentarios: My overall experience has been great and the support team always has a live person to speak to for any questions or problems you run across.
Puntos a favor:
I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow.
Contras:
The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service.
Improvement
Puntos a favor:
The interface is easy going, the user is able to easily navigate through the system.
Contras:
Flexibility is needed in order to keep up with the companies changes

Excellent eQMS system
Comentarios: The overall experience has been very good.
Puntos a favor:
It is much easier to manage the documentation. Paper records easily get lost.
Contras:
The least appealing part is the cost. The product is quite expensive but we believe it is worth it.
MasterControl review
Comentarios: Overall good experience with MasterControl.
Puntos a favor:
User friendly system. Easy to track all the changes.
Contras:
Sometimes it cracks, and works slowly, but that issue resolves quickly.
MasterControl is Excellent in Quality
Comentarios: MasterControl's configuration specialists and support are easy to work with and very helpful
Puntos a favor:
The ease of tracking documents through their life cycle
Contras:
The tool is so powerful that I feel I'm missing some of the functions of the system.