Opiniones de Daxko Operations

Intuitive and Reliable

Comentarios: Excellent reports and functionality

Puntos a favor:

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

Contras:

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

Daxko at the YMCA

Puntos a favor:

98% of the time Daxko works great for what we need here at the YMCA. We can do Memberships, Maintenance, Hold forms, Cancel forms, etc.

Contras:

Occasionally you will run into a quirk in the system when trying to do a draft maintenance or on an odd membership .

Data Nightmare

Comentarios: Besides a few friendly representatives who are quick to respond, my experience using the product for historical data that I need for grant reports and our annual report has been truly awful.

Puntos a favor:

- Phone Representatives are friendly and transparent when they do not have answers. - They are at least attempting to have an organization specific report.

Contras:

- Representatives often do not have a way of assisting and cases aren’t resolved - “Not for Historical Data” - No way to track demographic data for activity check in The list goes on, I just don’t have the characters for it.

Daxko Operations Review

Comentarios: I have used daxko for many years with very few issues. I am able to navigate it quickly and efficiently now. It is easy to find people, make changes, take payments and many other things all in one database.

Puntos a favor:

Daxko is easy to learn and overall user friendly. I was able to learn fast and everything is very clearly laid out so even if I'm not 100% sure I can easily find my way around to the function I am looking for.

Contras:

Deleting or merging members can be challenging if we accidentaly duplicate or need to remove but, it doesn't happen often.

Great Program

Comentarios: Excellent program , can see history of members - helps with keep us engage with our members

Puntos a favor:

Help with communication as we cxan see notes that were left and know how to handle any issues

Contras:

As long as its used properly there is no issues other than when maintenance is being done .

Daxko at the Y

Comentarios: I like this system overall. It is very user friendly, and at my age, that is very important!

Puntos a favor:

I like the ease of use of this product. It is far easier than our previous product.

Contras:

There are still bugs to be worked out. For example: when a member's card is declined, the account should be frozen, instead of continuing to charge month after month before being settled. I also find accounts that are system terminated for no apparent reason. Usually associated with an insurance-paid account.

Best platform!

Comentarios: I have been using Daxko Operations for three years and I've enjoyed it so much. I am glad the company I work for utilizes this platform.

Puntos a favor:

How easy is it to access. I think when I was getting trained, I was able to easily pick it up and I really liked that.

Contras:

There's nothing I dislike. I have never had problems with Daxko and I am so glad it is so easy to use.

Daxko Support

Comentarios: Very positive, been using it for 20 plus years.

Puntos a favor:

I like how we can utilize Daxko ops for all programs and membership. Very easy to navigate.

Contras:

Only being able to see membership scans for the past 18 months.

Swiss Army CRM

Comentarios: versatile and incredibly helpful software. Great for community centers, YMCA's and other applications.

Puntos a favor:

combined aspects of CRM and POS allowing for versatile business applications

Contras:

some processes need to be streamlined in changing process dates for membership dependent on situation requires multiple screens to make basic changes.

Daxko's Ease of Use is great

Comentarios: I've spent time learning various systems for previously workplaces and many of them take days (in one case weeks) to learn because of their confusing internal workings. Daxko has been a breeze to learn and easy to use. I'd suggest it to anyone I know that might need a database system.

Puntos a favor:

The Ease of use if amazing. I learned this system in a under and hour and have been using it for a few months now with no issues.

Contras:

Sometimes there are prompts that say something like "Error saving data in system" without giving an actual reason so I'm not sure how to resolve the issue. Its not very often but does happen from time to time.

The customer information management standard at the Y

Comentarios: Daxko is constantly working to evolve and improve the product. It serves our purpose well, and we are able to train new employees in its use with relative ease.

Puntos a favor:

Daxko is a powerful tool for gathering information and keeping track of relationships with members over time.

Contras:

I would like to see a more robust search function. Keywords, hashtags, advanced search abilities that can drill deeper than what is currently available.

Daxko works well

Comentarios: Three years in, satisfied with most applications

Puntos a favor:

Ease of use; constant updates; continual training, proficient financial guidance

Contras:

need for ability to quantities with unit entry as in sale of multiple items under person (not fast fee) or listing. Example: 10 costumes purchased by [sensitive content hidden] @ $10 each under Dance/dance Costume =$100

Daxko is #1 but when the server goes down our job is 100x harder

Comentarios: I use Daxko Operations and Engage everday i'm at work. Daxko server is down and we must write everything and every member on paper. Bad timing.

Puntos a favor:

i never have an issue with Daxko and that is a great thing. Confidence

Contras:

Sorry no cons for me! There nothing to complain about. Now knock on wood the server is down and we must write everything and every member on paper

Its a breeze:)

Comentarios: It is not intimidating like some programs...it makes sense! I also like the constant communication with the host.

Puntos a favor:

User friendly and I feel like Daxko is constantly making updates only improving the program.

Contras:

I like most everything and the fact that they keep updating it and making it more user friendly!

Great product, but it has to be USED

Comentarios: I do enjoy it. If you use all the features - it's a great product.

Puntos a favor:

I do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm.

Contras:

I have worked with Daxko now for over 20 years - - customer service is lacking.

Great System

Puntos a favor:

Daxko Operations is very easy to use. The help feature is great when you do not know how to do things.

Contras:

The cash management system can be confusing.

great work

Comentarios: i liked it and enjoy the easy usage. People made it easy

Puntos a favor:

easy to use. overall a great experience. wooo

Contras:

nothing. no complaints and easy to use. thumbs up

Daxko Ops Review

Puntos a favor:

Functionality and ease of use for program registrations.

Contras:

Reports are not easy to pull, standard reports should be available and easy to customize. Ops lacks the functionality needed for licensed childcare requirements in the child care tab.

Daxko Operation

Puntos a favor:

Is simple and organized once you get used to it.

Contras:

Some aspects of setting up memberships can be quite complicated

Change was worth it!!!

Puntos a favor:

Ease of navigation, member engaging and visually so much better

Contras:

merges and moves are not instantaneous,

Modest Review of An Employee

Puntos a favor:

I like that payments and membership profiles are not a hassle. Each screen is simple and easy to read.

Contras:

I would like an option for quickly undoing the last action made on an account.

Easy to Use

Puntos a favor:

I like that you can easily see the appointments for the day.

Contras:

One thing that is confusing from the YMCA standpoint is that there are multiple reservations an area can have and I wish that there was a box you could check for area reservations if you specifically wanted to see that.

The evolution of Daxco

Puntos a favor:

It was prompt and precise with whatever actions needed

Contras:

It will freeze up and the program will shutdowns

ease of use

Comentarios: the overall is absolutely fine. i just don't like it aske me to verify who i am after i have already verified who I am

Puntos a favor:

i think once you get the hang of it, you find it is actually very simple to use !

Contras:

there are so many different passwords, logging in! and makes you sign in twice .. what is that

New upgrade not as easy for users.. I hope it was made easier for your programmers at least.

Comentarios: Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in training new personal. As I have been with this YMCA for over 20 years..and been through a few changesand difference software ,I do like this one best.

Puntos a favor:

Everything I need to do with an existing member is still there. just takes longer to find

Contras:

the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen)