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Sobre RepairDesk

Software de gestión de talleres de reparación todo en uno que ofrece emisión de tickets de reparación, inventario, CRM, facturación, creación de informes, pagos y más.

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Puntos a favor:

Supports online booking widget which can be implemented in user's website or social media. Providing API means, the application can be integrated into other invoicing softwares for example.

Contras:

Some things are easy and intuitive, however, more difficult functions require training before using Repair Desk. Also, it was difficult for my company to integrate with more than one supplier.

Valoraciones de RepairDesk

Evaluación media

Facilidad de uso
4.6
Atención al cliente
4.8
Funcionalidades
4.7
Relación calidad-precio
4.6

Probabilidad de recomendación

8.9/ 10

RepairDesk tiene una valoración global de 4.7 estrellas sobre 5 según las 229 opiniones de usuarios de Capterra.

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Filtrar opiniones (229)

Indira
Indira
MD en Kenia
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Synchronized Repair

5.0 hace 2 años

Puntos a favor:

1. Accurate and timely ticket management.2. Provides virtual support help on time.

Contras:

Increase free trial features to allow for better testing.

Kamran
Directors en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

RepairDesk: A Game-Changer for My Repair Business

5.0 hace 5 meses

Comentarios: I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017. Here's what I love most about RepairDesk: Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient. Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system. Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything. Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. [sensitive content hidden] along with their [sensitive content hidden] has been super helpful all these years, no matter the issue, they always go above and beyond to help. If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner.

Puntos a favor:

Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients.

Contras:

A few items: API can be improved to allow customization for custom portals and lead systems. Discount code Customer referral management More comprehensive reporting and dynamic dashboard Overall stability should be improved

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Company to avoid at any cost

1.0 hace 9 meses

Comentarios: Very bad and frustrating. I had more than 50 meetings with their team repeating the same thing over and over without any result

Puntos a favor:

Nothing the platform is archaic, the project management is not existing, sales representative promise you thing that the dev team cannot deliver

Contras:

We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specifications promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost

Rob and Rosie
CEO and COO en EE. UU.
Música, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Audio Electronics Repair Shop from All Paper to All Digital!

5.0 hace 3 meses

Comentarios: We bought a business that had been in operation for 40 years that had an all paper system. Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. It has also given us new ways of taking payments that have shortened the time it takes to collect from customers. It's been a learning curve for us, as we were used to and comfortable with an arcane method. We are learning things very quickly and getting comfortable with the new workflow faster than we thought and have been very satisfied with how much easier the day to day operations have become.

Puntos a favor:

The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location.

Contras:

Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier.

Scott
Director of Information Technology en EE. UU.
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Excellent Repair Solution with Exceptional Customer Support

5.0 hace 4 meses

Comentarios: We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers.

Puntos a favor:

Everything needed to run a repair center is available. * Integrations available with popular payment and Sales Tax systems like Stripe and Avalara * Integration with ShipStation for Shipping * Integrations for Email and SMS communications * Highly configurable for Ticket Statuses for business controls and workflow * Automation for personalized notifications to customers via Email or SMS * Online Lead intake from customers as well as POS for walk-in business * Reporting and Dashboards provided with support for data exporting * Role based permissions for user security * Very attentive and knowledgeable support team

Contras:

The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve.

Dawn
CEO en EE. UU.
Inalámbrico, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Ferrari of the repair shop software.

5.0 hace 5 meses

Comentarios: As great as RepairDesk already is, they are always innovating. Like true craftsmen, they are refining the product constantly. Overall we're extremely happy we converted and we would highly recommend it for other shops that are looking for powerful software that will help them grow their business for years to come, at the forefront of the repair industry. RepairDesk has been dedicated to world class top-tier support. They have worked extremely closely with us since the inception. Even though they are miles away they are just one message away. It is truly astonishing, the level of service they provide.

Puntos a favor:

Powerful and feature-rich software. It was like going from driving a Ford to a Ferrari when we converted to RepairDesk from Repair Q! We enjoy the sms customer communication options and all of the other features which are highly customizable. Creating inventory items is a breeze. Saves us alot of time. Love the integrations with parts suppliers. The RepairDesk Payments has been very stable and reliable, and the rates are great. We generally average 1.5% to 1.9% on credit card processing. Their Payments guy is awesome; he helped us to configure the terminal for best results (lowest fees!) Love the payroll management to track employee time as well as commissions. That saves me alot of time.

Contras:

There is learning curve. I like the check and balances of the other system that combined each transaction as one with a ticket and a payment. RepairDesk separates repair tickets and invoices for payments. Our biggest frustration was with printing but they eventually sorted that out. Wish the POS screen loaded faster.

Philip
Owner en EE. UU.
Hardware informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Not perfect but I think this is the best offering for a repair shop software

4.0 hace 6 meses

Comentarios: Pretty good software, team did a great job getting us setup, support is super fast and helpful, better than anything else we've looked at!

Puntos a favor:

Phone and QuickBooks integrations work well and save me a bunch of time.

Contras:

Verbage and lots of issues where products and services are only for specific models or repairs.

Steven
Owner and Operator en EE. UU.
Electrónica de consumo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

RepairDesk for Franchitti's Fix

5.0 hace 6 meses

Comentarios: If there are any kinks or I can't quite figure things out the RepairDesk team is always there to call or email me, even if I cant answer right away. They are accommodating and seem very eager always to upgrade or improve the RepairDesk platform which I particularly like. I don't want to be using something that's outdated or not integrated with current technologies.

Puntos a favor:

Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems. RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing. Truly masterclass software with the team to back it up. Having

Contras:

Seems complex at first but upon learning its intuitive and fun to master.

James Nash
Owner en EE. UU.
Electrónica de consumo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Just Another Satisfied Customer

5.0 hace 5 meses

Comentarios: Overall, I am incredibly satisfied with Repairdesk as a whole, their POS is a cornerstone of our business and we are incredibly grateful to them. [sensitive content hidden] in particular has been with me throughout the last 5+ years that I've been with the company and I'm so grateful for his patience with me and my endless bombardment of questions. Thank you RepairDesk!

Puntos a favor:

RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough

Contras:

Some features are still in the works or, are not yet as adaptable as we would like them to be.

Alan
Director en RU
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

1st Class Product & Service

5.0 hace 5 meses

Comentarios: Fantastic !! The team went above and beyond.

Puntos a favor:

Modern interface and in-depth ticketing and inventory system fantastic support from the team in particular Shakeeb my point of contact for training, All in it represents an excellent product & service.

Contras:

Any missing features that are connected to the Jewellery business like specific labels, Although they are in there development team as we speak so still a positive !!

Sofia
Head of Customer Service en RU
Diseño, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Easy to use, effective software

4.0 hace 6 meses

Comentarios: Great onboarding team, quick setup and easy to use with lots of different customisable features.

Puntos a favor:

Intuitive workflow, customisable, good technical support.

Contras:

Some features are irrelevant to our business but unable to be removed. Email and receipt template editor is not the easiest to use

Sean
Director en RU
Electrónica de consumo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ideal POS for Repair Shops

5.0 hace 4 años

Comentarios: great nothing i can add to this.

Puntos a favor:

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Contras:

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Chris
Owner en Canadá
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Circuit Tree Review

5.0 hace 3 años

Puntos a favor:

Ticket management and the ability for Customers to view and track their tickets in real time.

Contras:

Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted.

Shane
Owner en EE. UU.
Electrónica de consumo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

RepairDesk is the only way togo

5.0 hace 4 años

Comentarios: 110% I love RepairDesk

Puntos a favor:

Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality

Contras:

Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory

Respuesta de RepairDesk

hace 4 años

Hi Shane, Thanks for the awesome review. We're real happy to have Computer Cave as one of our customers, and we love that you're so happy with RepairDesk as a whole. Using our software can be cumbersome at times, yes, but we're always here to help you out with our active support team and knowledge base articles. Give us a shout any time you need help, and we'll be there to take care of everything. Thanks again for everything. You're awesome!

Faadhil
Operations Manager RSA en Sudáfrica
Comercio minorista, 501-1,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Must have software for Repair stores

5.0 hace 5 meses

Comentarios: It is definitely one of the better POS systems I have used. Information is readily accessible and easy to understand. With the help of Usama, Fahad and the team, they have made the entire process seem less and have ironed out any initial problems we had. They have also picked up on faults my employees have made which could have been disastrous for my stock keeping.

Puntos a favor:

The overall effectiveness of the program. With regards to device repairs and sales. It covers all the bases and makes sure there are no loopholes for employees to take chances with regards to theft. As well as gives me a detailed breakdown of which areas of the business is doing well and which need my attention.

Contras:

Training new employees, it’s a bit daunting for them at first. Due to the overwhelming information that is available. But after a week. It definitely becomes second nature

Robert
Sales Associate en Irlanda
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Overall happy

5.0 hace 6 meses

Comentarios: Overall we had a positive experience, the customer service was top notch and we really are feeling the benefit of a streamlined workflow.

Puntos a favor:

[sensitive content hidden] our training agent kept us informed at all times and helped all staff to get to grips with the product. It is simple to use and any issues are dealt with promptly by [sensitive content hidden].

Contras:

It can be little overwhelming however, [sensitive content hidden] helped us along the way.

William
Director en Islas Caimán
Hardware informático, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Phone Surgeon, Cayman Islands

5.0 hace 6 meses

Comentarios: Wonderful. It's the perfect software for repair companies. It well designed, engineered and very easy to work in.

Puntos a favor:

The customer service and ease to work in.

Contras:

Nothing. Repair desk is very easy to use, and total covers ever need to operate a cellular repair shop.

Joe
Repair Manager en EE. UU.
Petróleo y energía, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

RepairDesk makes our workflow easy

5.0 hace 7 meses

Puntos a favor:

The setup and daily use of the software is very straightforward and easy to use

Contras:

Mostly the experience has been good. I don't have any cons as of now.

James
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

More than just a POS Solution!

5.0 hace 2 años

Comentarios: 10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily!

Puntos a favor:

RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs.

Contras:

Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format)

David
Technical Manager en Australia
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A very buggy and unreliable option for repair shop software

1.0 hace 5 años

Comentarios: My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.

Puntos a favor:

The software has some good options as far as plug ins go, customer facing display etc.

Contras:

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Respuesta de RepairDesk

hace 5 años

Hello David, Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.

Modesto
Modesto
Chief Marketing Officer en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very Dedicated Staff and Easy to use software

5.0 hace 6 años

Comentarios: To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

Puntos a favor:

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Contras:

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Respuesta de RepairDesk

hace 6 años

Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.

Basel
Manager/ Owner en EE. UU.
Electrónica de consumo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Amazing Software! Great Features! Help our business to move to the next level!!!

5.0 hace 7 años

Comentarios: I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

Puntos a favor:

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company. They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth. RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier. The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow. This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results. Thank you RepairDesk Team :-)

Contras:

If there is any! 24 Hours support can FIXED it immediately.

Respuesta de RepairDesk

hace 7 años

Thank you for being an awesome customer Basel & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

Usuario verificado
Usuario de Linkedin verificado
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Value for money

4.0 hace 7 años

Comentarios: Repairdesk is a value for money tool for the proffessional in the repair business. The staff is willing and listens to the customers and they improve over time.

Puntos a favor:

Many features and adding more Willing staff and customer support Simple enough to use but complicated too if you want to go deeper.

Contras:

Small bugs that stay for large periods of time. Serious bugs after updates which do resolve after a day or two.

Respuesta de RepairDesk

hace 7 años

Thank you for your valuable feedback. We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support team are working rigourously and smooth operations on your end are our main priority. We are working towards eliminating bugs to ensure a better experience. We hope to have a lasting relationship with you. Regards, RepairDesk

Deborah
President/CEO en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best POS Service for Repairs

5.0 hace 6 años

Comentarios: I have been a RepairDesk customer for over 2 years. I used other service providers previously but RepairDesk outperforms them all. Its easy to use, tracks customer and inventory efficiently, manages transactions and reports effectively and the customer service team is ready and able to assist with your problems and needs. I highly recommend RepairDesk.

Puntos a favor:

Structure, customer and inventory tracking, integration with other apps and services, reports and ease of use

Contras:

some features on the app is not available with android devices

Respuesta de RepairDesk

hace 6 años

Hi Deborah, Thank you so much for a great review! We're really glad to learn that RepairDesk has been able to satisfy your needs and that you highly recommend it. We're always working towards improving our software to provide the best experience to our customers, and it's great to learn that our efforts have had a positive impact on you and your business. Thank you for putting your faith in RepairDesk. You're awesome!

Laural
Manager en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Very Helpful

5.0 hace 3 años

Comentarios: Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with [SENSITIVE CONTENT] and he helped me in a very Professional, Polite manner. Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with [SENSITIVE CONTENT] and he helped me in a very Professional, Polite manner.

Puntos a favor:

User friendly and extremely helpful when I call in to tech support

Contras:

No cons at this time. Tech support is always willing to help.