Opiniones de UpKeep

La perspectiva de un usuario

Comentarios: Mi experiencia general con UpKeep ha sido positiva. Ha simplificado mis procesos de gestión de mantenimiento y he visto una mejora significativa en la eficiencia de mi equipo.

Puntos a favor:

He estado usando UpKeep por un tiempo y debo decir que me ha hecho la vida más fácil. Me encanta lo fácil de usar que es la interfaz, lo que me facilita administrar mis tareas de mantenimiento.

Contras:

Si bien en general estoy contento con UpKeep, encuentro que carece de algunas características que lo habrían mejorado aún más. Por ejemplo, creo que podría beneficiarse de capacidades de informes más detalladas.

Un cambio de juego para la gestión de mantenimiento

Puntos a favor:

UpKeep es un excelente software de gestión de mantenimiento que elimina la necesidad de registros en papel y permite un seguimiento preciso de la productividad.

Contras:

Los planes pueden ser un poco costosos y el plan inicial debe incluir al menos un técnico limitado. Agregar partes y activos al programa puede ser un proceso lento.

gestiona tus mantenimientos con upkeep

Comentarios: en mi empresa nos dedicamos al trabajo de refrigeración industrial, como poder ejecutar ordenes de trabajo, llevar un orden mejor tiempos de mantenimiento facturación y poder verificar todo de forma adecuada, además de crear facturas en el software lo recomiendo realmente

Puntos a favor:

Poder gestionar con un equipo de trabajo los planes de mantenimiento de maquinas y equipos, ya sea mantenimiento preventivo y correctivo, donde se muestran tambien las ordenes de trabajo, las fechas, si se realizo el trabajo de forma adecuada, además el stock de productos

Contras:

no todos tiene acceso al programa además es un poco costoso la licencia mas económica cuesta 45dolares mensual, es un poco complicado adaptar los procesos pero por demas todo excelente

Es muy facil de implementar.

Puntos a favor:

Me encanto que sea un aplicativo muy facil de implementar, sus herramientas son bastante completas y utiles para todas las areas que se requiera.

Contras:

Por el momento no tengo quejas sopre este aplicativo.

Software de calidad para Mantener optima operación

Puntos a favor:

Es un software intuitivo, fácil manejo y de una interfaz espectacular y amigable, me permite gestionar en tiempo real, todo acerca de los equipos que tengo, además de tener una trazabilidad de estos evitando futuros inconvenientes y reducción de costos y tiempo.

Contras:

En mi experiencia no tengo reparos con la funcionalidad y versatilidad del software

UpKeep: Un software que presenta empredimientos de la salud

Puntos a favor:

Profesionalmente ayuda a que sean validas opiniones de distintos profesionales de la salud el uso de productos de diversos laboratorios

Contras:

El uso inespecifico de los productos puede causar confusión

Mantenimientos en Softwere

Puntos a favor:

El acceso movil y el Analisis en tiempo real

Contras:

Al momento de corregir las fallas de una orden de trabajo hay q esperar un tiempo un poco lento para mi gusto.

Excelente herramienta para la gestión de flujos de trabajo y seguimientos

Puntos a favor:

Me ayuda muchísimos a implementar sobre la marcha órdenes de trabajo en cierto flujo que ya a iniciado, le puedo hacer seguimiento a las órdenes en tiempo real y programar alertas para cuando baje la productividad

Contras:

El soporte puede dar respuesta un poco más rápido pero en lo personal buena herramienta

Linda aplicación de configuración

Comentarios: Es una buena aplicación para poder ordenar el teléfono. A volver a instalar algún día.

Puntos a favor:

Puedes mandar una ordenado tus archivos y configuraciones.

Contras:

No hay nada malo, solo que no es muy diferente a otras aplicaciones.

Mantenimiento

Comentarios: No tube suerte no me fue tan bien espero que lo mejoren

Puntos a favor:

Bueno es bastante útil pero le faltan muchas cosas

Contras:

No es tan productivo el avanse quisiera algo mejor más avanzado

Upkeep can change your whole maintenance program

Comentarios: It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Puntos a favor:

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Contras:

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Its a Keeper as long as you are keeping UP on it.

Comentarios: Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

Puntos a favor:

The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

Contras:

I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

A very strong start, but a long way to go yet.

Comentarios: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Puntos a favor:

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Contras:

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Comprehensive Solution for Maintenance Management

Comentarios: Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure.

Puntos a favor:

UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized.

Contras:

While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions.

Very User Friendly

Comentarios: UpKeep is helping us to formally document what maintenance we have been doing all along. it also allows everyone to see what is happening and when, which assists in scheduling. Proper documentation of maintenance is becoming a necessity to maintain our current customers and attract new business. In setting up our system, it also provided an opportunity to exam our current practices and make some improvements.

Puntos a favor:

We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me)

Contras:

To date we haven't really found a downside to the software. Like most new programs there is a period of adjustment, but it was very brief.

Intuitive software that is easy to setup and use daily

Comentarios: Wonderful and knowledgeable sales team

Puntos a favor:

• Work request portal and app design- easy to use and very precise • All staff can input requests and can easily check progress by viewing work order • Front desk can make appointments and have real time info when inquiries are made • Technicians see work request creation in real time. • Increased productivity • Work orders priorities flagged to ensure quick response times • Central hub to manage all info to improve organization • Ability to generate work requests via app • Inventory tracking and resident billing • Asset management • Reports

Contras:

• No notification that invoices need to be processed

Upkeep is a great solution!

Comentarios: Our Maintenance team has a increased productivity workflow as a result of Upkeep

Puntos a favor:

Ease of use, end users have no issues 99% of the time.

Contras:

Maybe add comments section for assignee to comment on work order once completed

UpKeep simplifies facility management!

Comentarios: Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.

Puntos a favor:

My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.

Contras:

Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.

Skylawn Memorial Park Word Orders

Comentarios: My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very helpful with explaining the product and choosing the right package.

Puntos a favor:

I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.

Contras:

There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.

Customer fulfillment with SPOC App

Comentarios: As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries.

Puntos a favor:

Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required.

Contras:

Of course everybody want best service with least price...

Great for our medium sized business!

Comentarios: Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.

Puntos a favor:

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Contras:

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Software that works for you.

Comentarios: Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.

Puntos a favor:

We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.

Contras:

The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.

UpKeep for a Multiple Facility Manufacturer

Comentarios: This the first full CMMS our organization has ever used.
UpKeep was chosen after trying a number of CMMS systems against some basic goals.
UpKeep is competent, easy to implement, easy to use and has the best Customer Service team

Puntos a favor:

The customer service is the best! Fast and competent replies to issues and feature requests. Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition.

Contras:

The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything. The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts. At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order. It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point. I continue hope that the UpKeep team will resolve this and have a communication system that is the best!

Upkeep, the easy CMMS!

Comentarios: Overall it has been a positive experience and everyone has been very helpful.

Puntos a favor:

Ease of use, upkeep stays up to date, quick to implement changes. heavy focus on mobile app.

Contras:

While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software.

Great For our Small Team

Comentarios: Communication across departments had been a struggle. So Upkeep helps us all be on the same page and know that concerns are addressed right away and not forgotten on some clipboard. Also being able to look back at old requests has helped in creating reports for our board of directors of what we have been doing.

Puntos a favor:

This software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up.

Contras:

There have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful.