Opiniones de SimplyBook.me

Sin soporte telefónico y sin atención inmediata ante incidencias graves en el servicio.

Comentarios: Ayer pagué un paquete Premium y hoy el sistema no me deja acceder a mi propia cuenta. No funciona el chat en vivo y ni estoy recibiendo emails respondiendo a mis solicitudes de asistencia inmediata.

Puntos a favor:

Lo mejor de esta herramienta es el amplio número de funciones configurables.

Contras:

La única asistencia que se ofrece es online, mediante un chat que no siempre está activo. Este hecho, ha provocaddo que hoy los servicios estén totalmente desatendidos, sin un lugar al que acudir ante problemas graves de acceso a la propia cuenta. En los términos y condiciones aparece un número de contacto de Washington al que responde el buzón de voz de otra compañía. Toda la configuración depende de cuántas horas tengas disponibles para visitar cada uno de los tutoriales para ajustar la herramienta a tus necesidades. Si has hecho una cuenta en un idioma inicialmente, aunque sea la cuenta de prueba, este idioma se traslada automáticamente a todas las plantillas y sólo escribiendo manualmente cada plantilla o empezando con una cuenta desde cero puedes contar con plantillas en otro idioma.

Excelente sistema para reservas

Comentarios: Se ha convertido en parte fundamental de nuestro negocio, nos permite lleva a cabo todas las tareas de manejo de reservaciones y pagos. Todo de una manera fácil

Puntos a favor:

Fácil de usar y adaptable a cualquier tipo de evento que desees agendar ademas de las integraciones que puedo

Contras:

En este momento no he encontrado ninguna

Alternativas consideradas: YouCanBook.me y Calendly

Razones para cambiar a SimplyBook.me: Fácil manejo y la atención personalizada

Muy buena aplicación

Puntos a favor:

Es muy fácil de usar, los pacientes pueden coger su cita sin llamar y tiene un precio muy asequible. Además puedes gestionar varios centros.

Contras:

Es un poco lío de configurar cuando tienes que cambiar o aplicar el horario de alguien

Muy contenta de tener esta plataforma en mi empresa

Comentarios: Me esta dando la facilidad de tener más tiempo y el trabajo es mucho más ágil y preciso. Ningún cliente esta desatendido ya que se confirman y envían recordatorios por mail. Me llegan reservas 24 h al día.

Puntos a favor:

Me ha gustado mucho lo fácil y cómodo que ha sido implementarlo.

Contras:

Lo único que me ha costado es que la ayuda es en inglés y no ha sido tan dinámico

Muy Contenta

Puntos a favor:

Me ha encantado lo fácil que es utilizar este Software. El mismo programa te ayuda a ir al siguiente paso que debes hacer y me ha resultado muy útil para programar mis reservas.

Contras:

Lo que menos me gusta son las plantillas a seleccionar en modo Free.

Amazing software at an amazing price, FREE!

Comentarios: I don't use their booking page but I do embed the calendar into my website so everything stays on my site. I personally like how some other calendars look but overall, I can't complain. I was able to customize it to my liking and it sends austomatic email reminders to myself and the people who booked the time. It was very straightforward and it has been used and tested a lot lately and I am very impressed.

Puntos a favor:

Being able to customize the product to match my branding was the biggest challenge while I was trying different online booking softwares. SimplyBook.me was the only one that allowed color customization on the free plan. So, I figured the rest would not be good. Boy, was I wrong! This software has gone above and beyond what I expected for a free online booking calendar.

Contras:

The only thing that I am not 100% satisfied with is the look. If I could change the layout of the calendar that would be amazing but for the price, I can't compain and everything works as it is supposed to or better than I expected which is wonderful!

Alternativas consideradas: YouCanBook.me, Calendly y Fresha

Razones para elegir SimplyBook.me: I was paying monthly for something that I wasn't really utalizing and I wanted to find a cheaper option. I am still trying to grow my business, so I don't have too many online bookings yet, so I felt like I was just trowing away money each month. I liked the look and functionality of YouCanBook.me better however, I love the customization and price of SimplyBook.me and that is why I made the switch.

Software anterior: YouCanBook.me

Razones para cambiar a SimplyBook.me: The ability to make some many customization in order to match my brand colors and it was free. In my opinion, there is nothing out there better.

Highly Efficient and Easy to Use: My SimplyBook.me Review

Comentarios: Overall, I've been very pleased with my experience using SimplyBook.me. It has made managing my appointments and bookings much easier and more efficient.

Puntos a favor:

SimplyBook.me is an incredibly user-friendly and efficient booking platform that makes it easy to manage appointments and bookings with clients. The interface is intuitive and easy to navigate. It also integrates seamlessly with my existing calendar and email services.

Contras:

The only downside to SimplyBook.me is the cost. While the fees are reasonable compared to other similar platforms, it still can add up over time.

Not really worth it. Bad customer support

Comentarios: Not really worth it. I’ve made some tests reservations but didn’t get a real client.

Puntos a favor:

The option to create a “reserve with Google”

Contras:

Customers support. The site is not really intuitive

Its a powerful marketing platform and also helps with brand building not just a booking website !

Comentarios: Writing this review with a sense of gratitude to the people at simplybook.me .

Puntos a favor:

We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like ours it helps level the playing field with some big players who offer such things.What’s even better was never had a plan to introduce any loyalty programme but on seeing the feature available decided to introduce it . We slowly moved from seeing simplybook.me as an admin platform to better manage ourselves to seeing it as a powerfull marketing platform which would improve our sales . things like adding book now buttons to social platforms and google business listings do just that.Our Favourite feature was shared resources which helped us list a Turf facility which could be booked in so many different permutations and combinations depending on numbers of people involved and activity it is used for.

Contras:

Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software.

Alternativas consideradas: Calendly y Acuity Scheduling

Razones para elegir SimplyBook.me: It did not offer the ability to issue discount coupons and charges were much higher and linked to number of staff / service providers /facilities. It offered a great sync with the CRM we love - Zoho CRM so we adopted it naturally. We use all other ecosystem products like zoho books , zoho social , zoho sales IQ etc.

Fantastic Scheduling Service with SimplyBook.me

Comentarios: Overall, I'm very happy with my experience with SimplyBook.me. It's a great scheduling service that really simplifies the task of managing bookings.

Puntos a favor:

SimplyBook.me makes scheduling appointments and managing bookings so easy and efficient. I love the ability to customize my booking page and the user-friendly interface.

Contras:

The reporting tools are a bit limited and the customer support could be a bit faster.

"SimplyBook.me - A Convenient and Efficient Booking Solution for Everyone"

Comentarios: SimplyBook.me is a great service that makes it easy to manage appointments, bookings, and customer data. The user interface is intuitive and user-friendly, and the features are comprehensive and easy to use. The customer support team is knowledgeable and helpful, and they are always quick to reply to inquiries. I've been very pleased with the overall experience I've had with SimplyBook.me, and would highly recommend it to anyone looking for an online booking system.

Puntos a favor:

I like that Simplybook.me is easy to use and offers a lot of features that make managing bookings and appointments easier. It also has great customer service, which makes it a great choice for businesses. Additionally, it integrates with many popular payment gateways, making it even easier to manage payments. Finally, the pricing is very reasonable, making it an affordable choice for businesses of all sizes.

Contras:

The least liked aspect of SimplyBook.me is that its user interface is not as intuitive as some other software options. Additionally, some of the features are not as customizable as with other software options, so it may be difficult to tailor the software to meet the specific needs of your business.

The software we wanted to commission all in one place!

Comentarios: Would highly recommend it, it's taken a huge part of our booking hassle off our shouldres.

Puntos a favor:

easy to use, quick integration, countless features

Contras:

We were on the free account, which expries every 30 days. There is no notice given before the expiry of the subscription to renew. I guess for the paid services, there must be an expiry notice given.

SimplyBook.me Review

Comentarios: It saves me and my customers time. I really like this one and I just it a lot.

Puntos a favor:

It makes it so much easier foor me to schedule at meeting with a potential or already existing customer. It makes it much easier to agree on a date and time.

Contras:

I dont have anything that i can come up with. It's so easy to use.

simplify your life

Puntos a favor:

it reminds every single thing all the booking daily activity .

Contras:

if we forgot to tell that we need to go somewhere then we loss .

SimplyBook.me review by Jen

Puntos a favor:

This product is very easy to use from both ends and it is a simple process. What's great is that a version of SimplyBook.me is free and it's actually functional. If we had to we could use it continuously. I favor their calendar over more expensive products.

Contras:

Actually I don't really have anything to write in this column.

Very happy we found SimplyBook.me

Puntos a favor:

What's nice about SimplyBook.me is that you can customize which features you want.

Contras:

There are nothing I 'dislike' about SimplyBook.me. I would make a couple of improvements, though: 1. We are glad there are both session confirmation and reminders, but we would really like it if we could schedule a reminder around 1000 days from the date of training. This might sound like a long time, but the certifications we offer are good for 3 years and 1000 days would still give them a couple of months to schedule their recertification training. 2. It would be nice if the 'unlimited' tier of add-ons wasn't so much more than the tier that gives you 8 add-ons. At most, I would like one or two more, but it's not worth such a huge jump in price. 3. We really like the idea that email can come from our business email address, but at the moment, it's just not working for us because the SMTP settings just aren't being accepted.

Alternativas consideradas: Calendly

Razones para elegir SimplyBook.me: SimplyBook.me has the most features we need.

Software anterior: Calendly y Google Calendar

Razones para cambiar a SimplyBook.me: SimplyBook.me has the ability to easily schedule multiple training sessions running concurrently.

Helpful system generally, just a few improvements needed

Puntos a favor:

The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure.

Contras:

We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too!

Alternativas consideradas: Cliniko y Pabau

Razones para cambiar a SimplyBook.me: The option to add promo codes, customise the website widget to our brand colours, and the price.

Just what we needed.

Comentarios: I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Puntos a favor:

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Contras:

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services. The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

Alternativas consideradas: Google Workspace y Eventbrite

Razones para cambiar a SimplyBook.me: Affordability and/or function as well as options more appropriate to my varied needs as a studio potter and educator.

Everything you’d ever need

Comentarios: Overall, I’m very pleased with this software.

Puntos a favor:

I searched for software that I could add to my Wordpress site that would allow for multiple locations (service providers), allow for different pricing, coupons, easy booking and more. This also has a simple Facebook integration, marketing tools and so much more. It took me a few days to figure it out as there are many features that are weaved together. But once I did, it now takes just minutes to add or edit classes and services.

Contras:

The add-ons are expensive and may not make sense for my business in the long run as we scale up. We shall see.

Alternativas consideradas: Genbook y Square Appointments

Razones para elegir SimplyBook.me: Booked didn’t have repeat classes nor could I have different prices for similar classes assigned to separate locations only. No Facebook integration either.

Software anterior: Genbook y Square Appointments

Razones para cambiar a SimplyBook.me: Better features for classes/education.

The site is simple to set up and you can instantly take bookings and love the Book Now link

Puntos a favor:

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Contras:

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Great program with amazing customer service!

Comentarios: We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.

Puntos a favor:

The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Contras:

I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

The best booking system you will find!

Comentarios: If you get happier by the hour during testing because it meets almost all your wishes and you see parts you didn't know but still are fantastic then you have the WOW.

Puntos a favor:

The ease of use. It almost has it all. great software that fits almost any business. lots of extra features available that you can work with it the way you want. I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio! And the Support team has been very helpfull for me. Even when using the free version!

Contras:

There are still parts I want to mention. A number of functions that I consider essential are optional, so you have to opt for the more expensive monthly subscriptions. I think the price difference (I don't have any employees) is a bit too high. My clients are people within a 30 kilometer radius, so I would like to give my clients the feeling that they are booking locally. For now, there are parts that show that it is an international booking system. For example, that you have to choose your country in the address details. The invoicing part may become more mature, I can for example not let my customers pay through our widely used system 'Ideal'. I need to be able to translate more words into this invoice section than is possible now. Oh and a widget for both a contact form and booking instead of a button ;) would be nice! It seems that I have a lot to notice, but it is constructive criticism, in which I believe they will pick it up.

Good service

Comentarios: My overall experience with SimplyBook is pretty positive. I had some issues with caching, which I thought was on my end, but turned out to be on their end. They fixed this ASAP and afterwards that issue was gone. Live chat support is very important to me, and theirs is really good. I would definitely recommend SimplyBook in certain cases, it's just not really the right solution for me. But that's very personal.

Puntos a favor:

SimplyBook is very easy to install on a WordPress website, using an iFrame. It's very easy to change the booking widget so it matches the style of the website. Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.

Contras:

It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website. I have to set a reminder to do this manually. I get why they do this, but it's definitely not very user friendly and they should at least make it easier to renew. Because the integration is with iFrame, this causes issues (which I did have multiple times) and it's slower than something that's built-in. These issues ultimately mean that I will personally not be using SimplyBook for my agency in the future. However, it's definitely a good software and for some people it will be the right solution.

Simplybook Review

Comentarios: Overall I'm happy with the platform's functionality, but the customer service you advertise is nonexistent.

Puntos a favor:

The unlimited number of service providers and services.

Contras:

1) The limitation of a single company time zone. This does not work for decentralized teams working out of multiple locations. Some of us use the calendar integration as a work-around, but having to localize our availability is a huge headache. 2) I have used the pop up box on the Simplybook website to engage the "almost 24/7 support" a number of times. There is never anyone on chat, so I end up sending an email message. To date, I have not gotten a single response.

Timezone Confusions!

Comentarios: I like it in theory, but we've found better results with traditional pen and paper. Personally, I'm above average when it comes to understanding technology, so to me, this site seems pretty easy to use. However I've found older folks who really struggle with online registration, especially compared to traditional pen & paper signup.

Puntos a favor:

I like that I can mostly do what I want. The software doesn't exactly line up with my business model, but I have found enough ways modify my setup to get the results I need. However, I have found that traditional pen and paper results in better results in regards to scheduling.

Contras:

The timezones are confusing. My company travels to locations in many different timezones for photoshoot appointments. We've found in some trips where the location is in a different timezone than our headquarters, clients will book with the wrong timezone. When we set up the appointment schedule, we have also found the timezones confusing because we always have to adjust in our heads the time. If we live in Central time and our clients/location are in Eastern Time, we shouldn't have to set up the Eastern Time Zone by using Central Time Zone as the base. When clients get reminders, they should get reminders in the proper timezone. To make it easier, we should have the option to turn timezones off. If we set up an open calendar from 3:00pm-9:00pm, it shouldn't matter what timezone we are in since both our people and the clients are experiencing the same time. There is never a time when it would matter what the timezones are.