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Opiniones de Sana Commerce

Sobre Sana Commerce

Sana Commerce Cloud ayuda a lograr la eficiencia, satisfacer a los clientes y crecer haciendo que el ERP y el e-commerce funcionen como uno solo.

Descubre más sobre Sana Commerce

Puntos a favor:

It connects perfectly with our ERP and makes our internal processes so easy. We don't have to worry about updating the inventory info or stuff like that.

Contras:

Hard and expensive to customize. Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it.

Valoraciones de Sana Commerce

Evaluación media

Facilidad de uso
4.5
Atención al cliente
4.4
Funcionalidades
4.2
Relación calidad-precio
4.2

Probabilidad de recomendación

8.7/10

Sana Commerce tiene una valoración global de 4.6 estrellas sobre 5 según las 75 opiniones de usuarios de Capterra.

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Filtrar opiniones (75)

LAURA
JEFE DIGITAL en Colombia
Suministros y equipo para empresas, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Vicsa Review

4.0 hace 3 años

Comentarios: Lo que más me gusto de SANA fue el apoyo comercial, técnico, de servicio, y mercadeo que tienen. Ese acompañamiento es un diferencial muy importante

Puntos a favor:

Es una plataforma fácil de usar, que tiene plantillas básicas para modificar y personalizar

Contras:

El hecho de que sea con plantillas también limita la personalización hasta un límite. Y todo lo adicional genera costos que no van dentro del alcance.

Emanuel
Ing. en México
Usuario de Linkedin verificado
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

La plataforma para venta en linea más completa y robusta.

5.0 hace 3 años

Comentarios: Los clientes están satisfechos con el proceso de compra, refieren que es rápido y practico ademas que pueden usar cualquier método de pago, ademas pueden ver en tiempo real estado del pedido, numero de guía y paquetería, estado de envío, facturas, existencias al momento.

Puntos a favor:

Es una plataforma sumamente facil de manejar su diseño y estructura hacen facil la compra y venta por medio de internet. La experiencia de compra es practica y amigable tanto para el cliente como el vendedor. Siempre tenemos soporte técnico en todo momento para resolver los problemas y dudas. Sana Commerce siempre ofrece estrategias para seguir mejorando y vender más.

Contras:

La plataforma no ofrece de manera inicial ordenar los productos de venta por precio o por existencia. Se tiene que adquirir una adaptación con costo para poder tener esta simple función.

Respuesta de Sana Commerce

hace 3 años

Hi Emanuel, Thank you for your review! I'm glad to have you as a customer and that we support your business in the ways you need. Your feedback is valuable to us, and we hope to give you an even better experience with our continued partnership. Did you know you can share your ideas in Sana Online Help with our product team? In this way, we hope to expand our out-of-the-box functionalities with customer ideas. Please share your thoughts with us so we can put them in our future roadmap. Best regards, Michiel Schipperus, CEO of Sana Commerce

Katalina
Ing. Sistemas en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Esta plataforma es la mas completa que he encontrado.

4.0 hace 11 meses

Puntos a favor:

esta plataforma es demaciado intuitiva, su soporte siempre esta habilitado y contestan rapido.

Contras:

su vercion gratuita no ofrece el filtro necesario para organizar los productos por precio o existencia.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10,000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buena solución para el comercio electrónico

5.0 el año pasado

Puntos a favor:

Es muy fácil de utilizar, con un buen soporte técnico para resolver cuestiones y problemas.

Contras:

Llevo poco tiempo usándolo, pero quizás destacaría la forma de ordenar los informes, pero por lo demás funciona correctamente.

Gaelle
Gaelle
General Director en Canadá
Usuario de Linkedin verificado
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Best Integrated E-commerce solution for Dynamics GP / Business Central

5.0 hace 3 años

Comentarios: Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated.
Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system

Puntos a favor:

The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful. The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile. Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button. Translation into another language are easily added, when needed. Being a hosted solution, there was no server management which was amazing.

Contras:

There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.

Respuesta de Sana Commerce

hace 3 años

Hi Gaelle, Thank you for your review! Our product was built specifically to facilitate the points you mentioned, like the intuitive page builder, easy-to-use admin panel, product segmentation, and geo-targeting. We aim to make our product as simple to setup and easy to use as possible. Thank you for taking the time to write about your experience! Best of luck going forward, Michiel Schipperus, CEO

Kaspar
E-Commerce Manager en Dinamarca
Materiales de construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A great CMS partner that perfectly complements your ERP-system.

5.0 hace 3 años

Comentarios: Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more than 2500+ customers and they all have separate sales agreements with their own discounts and special prices. We chose Sana because it allows us to do business our way, as we want it. We did not want to conform to a CMS system rather than have the CMS system work for us instead, as Sana does out-of-the-box.

Puntos a favor:

The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities. The customer service is also excellent.

Contras:

I feel there there needs to be more focus on the tablet / mobile phone design of various pages and the general setup. The responsive designs are not always good enough for our needs.

Respuesta de Sana Commerce

hace 3 años

Hi Kaspar, Thank you for your review! I'm pleased to hear how well Sana Commerce is working for you and your business needs. I'm also happy to hear that our CMS system, as it's available out of the box, allows you to do business the way you want to. Despite the frequent changes of customer success managers, I hope they've helped and guided you well through the process. Cheers to your continued success! Kind regards, Michiel Schipperus, CEO of Sana Commerce

Dennis
IT manager en Bélgica
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Oke but not perfect

3.0 hace 2 años

Comentarios: Overall Sana is great for companies without people knowing what to do but if you want to go a little further possibilities are few.

Puntos a favor:

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Contras:

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales. We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Gary
Vp of operations en EE. UU.
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Best E-Commerce solution for SAP B1

5.0 hace 3 años

Comentarios: Very satisfied

Puntos a favor:

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience. Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

Contras:

sana team has done a great job to get us through any pain points. So at this time none to relay

Respuesta de Sana Commerce

hace 3 años

Hi Gary, Thank you so much for your review! I'm glad to hear that you are satisfied with Sana Commerce. We're happy to contribute to your e-commerce journey.

Rick
VP Sales en EE. UU.
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Kinsey Archery Sana Review

4.0 hace 4 años

Puntos a favor:

There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

Contras:

I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

Jacob
Operations Manager en EE. UU.
Comercio mayorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

B2B E-Commerce Review

4.0 hace 3 años

Comentarios: SANA was good to work with. However a lot of the implementation team is not located in the United States (where we are located) so timing of meetings can be a challenge sometimes. A lot of the work was done in the overnight hours and therefore could not be tested until the next day. The process sometimes would drag on longer than needed since there was no immediate feedback by us or the SANA team.

Puntos a favor:

I like that it integrates directly into SAP Business One.

Contras:

Adding items is a bit cumbersome when building a customer specific webstore. I also wish business partners were able to see their part numbers that are tracked within SAP Business One.

Respuesta de Sana Commerce

hace 3 años

Hi Jacob, Thank you for leaving your review. I'm glad to hear that you're enjoying the benefits of ERP-integrated e-commerce without a third-party plug-in. We appreciate your feedback and are currently improving our customer service to offer you and all our customers the best possible solution. Additionally, we are adding an implementation team in the U.S. time zone to support our customers in the U.S. even better. Best regards, Michiel Schipperus, CEO of Sana Commerce

Wesam
President en Canadá
Comercio mayorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Sana Highlights

5.0 hace 4 años

Comentarios: Very satisfied with my purchase and would consider it for all future projects.

Puntos a favor:

full integration between Sana and ERP. Item data is always up to date, inventory always accurate.

Contras:

Design features have some limitations that only appear after purchase

Dean
Managing Director en RU
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Easy to use and well integrated

5.0 hace 2 años

Comentarios: Really good. The system works and works well.

Puntos a favor:

The software works beautifully within Microsoft Business Central. It is cloud bases and keeps on improving. The interface is easy to use and helps to make building a website no problem

Contras:

Grouping options. Not as easy as other systems to use for the multi channel (the auto uploading of files failed)

Tim
eCommerce Manager en RU
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great product and great support

5.0 hace 3 años

Comentarios: Sana really helped us improve efficiency of sales and cut out a lot of human error.

Puntos a favor:

Implementation was handled by Sana and was done very efficiently, any problems on launch were dealt with swiftly. Their support service is fantastic. We also like the simplicity of use, making the front end look clean and professional is easy.

Contras:

Some more flexible design options without any coding required would be preferred, I believe this is being addressed in a coming update as of Nov 2020.

Rogelio
Rogelio
IT Applications Coordinator en México
Usuario de Linkedin verificado
Construcción, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Rogelio Reséndiz

5.0 hace 4 años

Comentarios: I like the tool, it is very simple, they have everything perfectly documented and the after-sales service is wonderful, SANA normally seeks customer satisfaction.

Puntos a favor:

If you are an Administrator or an end user, the tool is very simple to use, very intuitive, the native integration with our ERP's is the best.

Contras:

Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product.

Brianne
Marketing Manager en Canadá
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Tire Country E-Order

4.0 hace 6 años

Comentarios: Very good. The software is updated with browser releases, it's very user friendly, there are no bugs or glitches that we've experienced that we used to have frequently with our old platform. There is always someone responding to questions and the development of customizations or enhancements are timely and concisely and explained well from a development and implementation stand point. Even our in house IT department, with the various vendors and providers they interact with, have been very impressed with the response, delivery and service provided by Sana.

Puntos a favor:

Easy admin panel to update and make changes Ease of integration to DAX Ease of customizations

Contras:

I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.

Aamer
I.T Manager en EE. UU.
Materiales de construcción, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Sana review

5.0 hace 2 años

Puntos a favor:

Very Mobile friendly and easy to use, Most of the 3rd party addon are built-in and easy to deploy

Contras:

Its expensive, Take long time to do custom modification

Dale
CIO en EE. UU.
Productos químicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Works as promised.

4.0 hace 3 años

Comentarios: I enjoy working with the Sana team. The dev team is very skilled and knowledgeable about the product. They are thorough in their work.

Puntos a favor:

We were able to get from purchase to first sale in just a few months. Even though we needed to customize, we were still able to move rapidly.

Contras:

There are some great features such as the in-site editor but I wish it allowed even more control over small aspects of the site.

Sarah-Yasmin
Sarah-Yasmin
Project Manager E-Commerce en Alemania
Usuario de Linkedin verificado
Automoción, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great ERP-based Shopware

5.0 hace 3 años

Comentarios: Sana Commerce helped us to automate order and customer communication processes. Data is more transparent to us by this digitalization. We can offer our customers additional shopping experience.

Puntos a favor:

Fast set up if you work in ERP-standard, flexible if you have and individual standard. Great tutorials for implementation and CMS onboarding. CMS from shop ware is very easy to use. Customer Support is very organized.

Contras:

Customizations due to individual company ERP adaption take some time and sometimes need to be prioritized by project manager.

Marco
Head of eCommerce en Alemania
Bienes de consumo, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great B2B software

4.0 hace 3 años

Puntos a favor:

- Native integration into AX/SAP - Easy to implement - Ease of use - UI both frontend and backend looks clean and professional - Great customer support - Very professional company

Contras:

- Pricey - Hard and expensive to customize - Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it

Cees
Dynamics AX Specialist en Países Bajos
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SANA Customer Experience

4.0 hace 6 años

Comentarios: We do not have to build our webshop and has a standard connection to our back-office system it is easy to use and a out of the box solution.

Puntos a favor:

Software is easily to install and to configure.

Contras:

Functionality is a bit limited, and development is not easy because you have to work with several party's.

Usuario verificado
Usuario de Linkedin verificado
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

good plaform

4.0 hace 6 años

Comentarios: good company this enthausastic employees.

Puntos a favor:

the platform is easy in use. Support and project management are good in helping developing custum made tools

Contras:

the software is ridgid, there as and user it is "hard" to change design or wire frames

Melinda
digital marketing manager en Rumania
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

a great option

4.0 hace 2 años

Comentarios: great

Puntos a favor:

It offers great content building options and possiblities, it is flexible and easy to use

Contras:

There are some elements that are not yet editable or flexible and not all / any data can be transferable from the BC to Sana

Henk
Manager ICT en Países Bajos
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Sana Commerce software review

5.0 hace 6 años

Comentarios: Very good B2B webshop with good customer support from Sana. Almost every B2B order is done via Sana.

Puntos a favor:

Very well integrated with ERP backend. Very stable and has almost every feature you may need as company.

Contras:

Althoug it has a customizable layout, it should be more flexible in changing the layout.

Jessica
Online Marketeer en Países Bajos
Alimentación y bebidas, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Sana is a really good software

5.0 hace 3 años

Comentarios: My overall experience with Sana is very good! I would recommend it to everybody!

Puntos a favor:

- Easy to use - Very good customer support - They release useful new features

Contras:

- When you want to make big changes you can't do it yourself

Emilio
IT Director en EE. UU.
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

eCommerce from Sana Commerce

5.0 hace 2 años

Comentarios: The Sana Commerce has helped us reach to new eCommerce customers while facilitating the integration of the process from order to shipment with our ERP.

Puntos a favor:

The easy of use and the integration with our ERP.

Contras:

Customizing business rules is the most challenging because it requires developers to be involved in the process.