Opiniones de FareHarbor

El mejor sistema de reservas

Puntos a favor:

Me gusta mucho como te ayuda fareharbor en todo y organiza los productos con todos los detalles y como lo implementan a tu página.

Contras:

No tengo ninguna queja esta plataforma es perfecta..

Nefasta atención a la empresa y peor gestion de los fondos

Comentarios: Horrible, nada recomendable.

Puntos a favor:

Me gustaba el servicio de gestion de reservas, hasta que hay que devolver dinero a un cliente, entonces es cuando vienen los problemas. Nefasto sistema de atención a la empresa. Farehabour decide lo que le devuelve y a quien, y se toma la libertad de retirar dinero libremente de tu bolsa.

Contras:

Nos han retirado dinero de nuestro fondo sin consultarnos, no nos lo devuelven y no hay forma de hablar con ningun responsable. Centralita en la que cada vez te atiende una persona. Para devolver dinero a cliente es una odisea, no hay forma de hacerle llegar los fondos. Un sistema que se supone que te ahorra tiempo y llevo mas de un mes para gestionar estas dos incidencias. Resultado, han desaparecido 400€ de MI fondo.

Extremadamente dificil de superar!

Comentarios: Me esta quitando MUCHO peso de los hombros; es de fácil acceso para que los clientes puedan hacer sus reservaciones; buena atención del personal cuando hay algún problema técnico, siempre dispuestos a ayudar hasta que el problema este resuelto.

Puntos a favor:

Varias cosas me gustan: La transparencia, seguridad bancaria tanto como para nuestros clientes como para nosotros. Fácil de utilizar y muchas opciones que agilizan los procesos desde que comienzas una reserva. Accesibilidad con los técnicos a la hora de solicitar ayuda.

Contras:

Las actualizaciones, y noticias, nos gustaría recibirlas en videos en nuestro idioma principal (español) para poder entender mejor.

Muy útil para negocios turísticos

Puntos a favor:

Me gusta Fareharbor porque los clientes pueden ver la disponibilidad de actividades de manera fácil, y reservarlas sin tener que llamarnos. Igual para los nuevos empleados (incluso yo cuando recién empecé), es muy fácil empezar a usarlo.

Contras:

No sé porque tenemos que ingresar el zip code cuando hacemos pagos en Fareharbor— me parece innecesario.

Negocios y ventas

Puntos a favor:

que se hace un conteo de cuanto se gana por el servicio prestado

Contras:

no todos conocen, no tengo mucha queja actualmente

Excellent service and product

Comentarios: Overall, I really like Fareharbor - I like the way it looks when people book.

Puntos a favor:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Contras:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Seamless offline to online inventory management

Comentarios: Saves time, improve overall efficiency and customer satisfaction.

Puntos a favor:

There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.

Contras:

Satisfying. I have experienced the best all along.

From very satisfied to totally dissapointed

Comentarios: I've been using Fareharbor for 6 years, and I must say I have passed from being a very satisfied customer to being totally dissatisfied. I am highly disappointed with FH in general, particularly the decreasing quality of customer service, the extra charges for pretty much everything, the commission fees, and the incredibly outrageous prices on the FH websites you are planning to charge. I would never recommend your services to a friend or colleague. I hope whoever reads this review avoids this company at all costs.

Puntos a favor:

Customer service WAS very good, and commission rates WERE fair (Past tense)

Contras:

They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses.

FareHarbor allowed us to bring our reservations online

Puntos a favor:

Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation.

Contras:

API access for creating new user accounts would be a nice addition.

FareHarbor and Tour Management

Comentarios: I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience.

Puntos a favor:

FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed.

Contras:

It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor.

Pay as you go

Comentarios: Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison:
Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD)
Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD)
Total: 6.000USD/Year

Puntos a favor:

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

Contras:

- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

Great Booking Software

Comentarios: Great! Highly recommend any tour or business needing reservations/ticketing to integrate FareHarbor.

Puntos a favor:

Customer service is amazing, they're kind, quick and smart. Usually able to help and solve your problems within 24-36 hours.

Contras:

Some of the booking restrictions get funky on some of our items. Maybe some more resources and explanation on how to use resources.

Thank You FareHarbor!

Comentarios: Customer service is awesome and they are always trying to improve your business.

Puntos a favor:

Easy and pays for itself many times over!

Contras:

I do not think there is anything I do not like about Fareharbor - I wish I did it sooner!

WANT YO BE THE BEST IN BUSINESS USE FAREHABOR

Comentarios: It is the best thing I have in my business. It makes my work easy and fast and also enjoyable.

Puntos a favor:

24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.

Contras:

I have no regrets no doubts even with payments this is great.

Zero Customer Service

Comentarios: Starting my own business and wanted to use FareHarbor for my bookings. Had the Zoom call, answered the questions that were emailed to me and then….. NOTHING!!! They just disappeared. I’ve emailed, called, messaged and I get the standard reply of someone will get back to you. Bummer I thought this would be the easiest part of opening my business. Disappointing.

Puntos a favor:

What I liked about FareHarbor when I’ve used it at my other jobs was the ease of use.

Contras:

Zero Customer Support. Can’t get a human on the phone.

FareHarbor is a full-featured reservation system that has great customer support.

Puntos a favor:

I chose FareHarbor largely because they had an API connection with LIVN, which represents a large reseller that I wanted to do business with. When I got to know the system better I found that it had lots of other helpful features. The system is quite complex, and I had trouble building things myself, but the support team is great and has understood and solved each one of my problems quickly and thoroughly.

Contras:

I don't want to pass fees on to the customer and there doesn't seem to be an option to change it. This means that my tour products are actually more expensive to book direct after fees than to book through resellers.

Fare harbod gets the job done!

Puntos a favor:

Ease of use and customization is what keeps me in love w fareharbor

Contras:

Developers need to make money and support the product but % of transactions adds up

Worst ticketing software anywhere

Comentarios: Poor

Puntos a favor:

nothing was good about this software would not recommend

Contras:

customers could not get on to use, can take up to an hour just to get in a cew then takes another hour before it is your turn to book .

Why FareHarbor

Comentarios: I have had the pleasure of working with truly dedicated account managers over the past 9 years. When Body Glove started with FareHarbor booking software options were not as plentiful as they are today. We have seen other options and for our needs they just do not measure up to FareHarbor's high standards of excellent service.

Puntos a favor:

Body Glove Cruises moved to FareHarbor in 2014. Their responsive, helpful, intuitive stance on customer service has always been a welcome part of the excellent service that they provide.

Contras:

Nothing comes to mind that I do not like about FareHarbor.

hard to find much better product or service!

Puntos a favor:

value for the functionality of use and integration of our business.

Contras:

occasional back office struggles. The dashboard could be more user friendly however the support is excellent so they mitigate the issues

Trolley Tour Review

Comentarios: We wouldn't be able to offer tours without FareHarbor. We simply don't have the resources to have a full time booking agent to book and manage our tours.

Puntos a favor:

It functions very well for its intended purpose, selling and managing tour bookings. It eliminates the need for a reservationist via online self-serve bookings and customer payment.

Contras:

It's a bit confusing to get started, but it is fairly simple once you get the hang of it.

Stellar Support and Exceptional Build Out

Comentarios: Consistently a professional and helpful organization that helps develop our systems to run seamlessly.

Puntos a favor:

Quick and easy to work with on new items/projects. Proactive team

Contras:

Free espresso and donuts for each virtual meeting..delivery! Seriously, there's not anything I'd change right now.

Best customer service in the industry

Comentarios: It couldn't be better. I would love POS integration possibilities!

Puntos a favor:

Hands-on training and support from the FareHarbor team.

Contras:

No integration with POS systems. I realize FareHarbor is working on this and it needs to be a primary focus.

Alice Holiday Tour Review Report

Comentarios: The best service

Puntos a favor:

Friendly, most talented staff support and technically advanced

Contras:

Everything was PERFECT for me. This is the best.

Lightyears beyond Bookeo

Comentarios: Everything related to booking and reservation management, payment processing, etc.

Puntos a favor:

Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app. Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is.

Contras:

I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help. It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers.