Opiniones de ZenMaid

Zenmaid my life easier!

Comentarios: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Puntos a favor:

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Contras:

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

Great service for the price point

Comentarios: It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure!

Puntos a favor:

The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried

Contras:

Lack of automation and office management roll selection

One awesome product

Comentarios: This product has changed my life and my business in nothing but positive ways. I am so glad I bought this and have used it for two years and will continue to do so.

Puntos a favor:

Scheduling multiple jobs for multiple people. The email and text templates it sends out to clients. Time clock and payroll.

Contras:

Only thing I can say is it lags sometimes but honestly that may be a problem with my computer not sure

The worst software

Comentarios: Extremely disappointed. We went with Zenmaid because we had the impression that it was built for made services. But now that we are working with them we realize they have no idea how cleaning companies are ran and what features are needed for a company to be successful. There is a long growing list of items they are working on and you vote on what's important to you. They are building the software and you are the guinea pig.
This is clearly a tech company that has created a software with no to little experience.

Puntos a favor:

We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders.

Contras:

There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information.

Look No Further

Puntos a favor:

Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them.

Contras:

Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons.

ZenMaid ROCKS!

Comentarios: ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.

Puntos a favor:

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Contras:

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

Life Changing

Comentarios: When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

Puntos a favor:

Its customization makes for ease of use

Contras:

The only con is that I didn't find it sooner.

I love Zenmaid!

Comentarios: It has been great! The transition over to Zenmaid from our previous scheduling software was so easy. The customer service is great. I highly recommend Zenmaid to all maid owners!

Puntos a favor:

It is so user friendly, easy to customize to your company needs and saves so much time in our daily operations.

Contras:

There is nothing that I don't like. I really love all the features.

Amazing for residential cleaning

Comentarios: Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great.

Puntos a favor:

Easy to use, understand and love that we can color coordinate everything

Contras:

I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app.

Great, scheduling app

Comentarios: So far I haven’t really had any problems. I’m overall happy.

Puntos a favor:

It keeps my business organized and my cleaners enjoy using it

Contras:

No customer portal It would be nice if customers can interact with the app

Best Software for a House Cleaning Service Owner

Puntos a favor:

The online booking platform has great customization. The app for employees makes scheduling a breeze. The entire software makes my company look more professional from a clients perspective due to online booking, automated texts and emails and invoicing.

Contras:

This is a new software so they are working on the kinks. The team is very responsive and helpful when there is an issue.

A bit glitchy

Puntos a favor:

Pricing, very reasonable for a smaller company

Contras:

I dont like the glitches We experience glitches when making reoccurring changes. The calendar does not always load correctly. Techs cant always clock in and out dur to location. I'd like to be able to adjust pay to p4p. The app does not work well, we use the web version mostly.

ZenMaid for Scheduling & Customer Database Functions

Comentarios: We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience.

Puntos a favor:

*Designed specifically for cleaning companies * Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more * Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns *Reasonably priced *Constantly upgrading, improving & adding new features (built in feedback system for feedback from users) *The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon * Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management) * Multiple viewing options for schedule * Multiple options for recurring service frequencies * Feedback section where users vote on suggestions for improvement * Also provide other useful tips/videos/articles on how to successfully run a cleaning company * Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you * Can link with your website for managing leads & online appointment bookings (if you want) * Like how employees can clock in and out of a job and can see a map of where they have to go

Contras:

* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet. * Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess. * Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance. * Wish we could print schedules * Wish we could visualize the schedule by customer on the monthly view * You can see all upcoming appointments for a customer but cannot print or email that to send to customer

I love ZenMaid!

Comentarios: I can now sleep at night knowing everyone has all the information they need. I don't have to worry about clients forgetting us or techs not showing up. The GPS clock in is a game changer for peace of mind!

Puntos a favor:

This software is so easy to use and customizable. There are so many features that have been built out since I started using this software that I feel like it grew with me. I came from using pen and paper and was consistently being locked out of houses because they didn't remember I was coming, my cleaning techs didn't know where to go or what to do when they got there, we were losing checks all the time. It was all around chaotic. Now the clients always know we are coming with the reminders and On the Way texts, the map is built in for the employees with a very easy app for them to use to get the notes, garage codes and even pets names and I am able to charge the client's credit card for each cleaning through the software. My cleaning techs don't ever have to worry about how our company is being paid!

Contras:

This is really a tough one. Every time I have ever had any thoughts on what could be improved the team makes it happen in a short amount of time! They are so great at being responsive to the needs of the business owners because most of their team are cleaning business owners themselves.

Not recommend. No real customer service and they charge yor credit card the wrong amounts

Comentarios: Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software

Puntos a favor:

There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried

Contras:

- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE

Almost Zen

Comentarios: I wish customer service was more accessible.

Puntos a favor:

For a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations.

Contras:

It can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening.

AMAZING! HUGE PRODUCTIVITY BOOSTER!!

Comentarios: We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

Puntos a favor:

Everything about this system has been a dream come true for our business

Contras:

None noted so far. The system is what we had been searching for the past 5 years in business!

meh

Puntos a favor:

its colorful and easy to learn, the app is getting better, its cost effective, lots of good features

Contras:

its been rather glitchy after the last update, its difficult to reach customer service when issues arise

ZenMaid is the best

Comentarios: Very happy with ZenMaid and will be using them as long as they are a available

Puntos a favor:

Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them.

Contras:

No complaints they honestly care about the accounts they have and solve any problems that might come

User friendly

Comentarios: Moved from using Google calendar to this software. I only utilized the calendar portion at first and have slowly worked my way to reminder email -- follow up emails. Great time savers and opportunities for feedback from the customer.

Puntos a favor:

Very user friendly. Support staff is prompt to respond to questions. Tutorials are available.

Contras:

There are a few features that I would love. I have put the suggestions in...and they are responsive in checking feasibility.

Amazing Customer Service and Overall Quality Product

Comentarios: It is great! They make you feel like part of the family by being responsive and letting you know about their constant growth.

Puntos a favor:

EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.

Contras:

It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.

Love the User Interface! So easy to use, easy to train, fast, full of automation!

Comentarios: We switched to Zenmaid from another online platform that was slow and prone to crashing leaving us without our customer data and schedule! We NEVER had that problem with Zenmaid. It is clean and simple and reliable with some very cool automation features that we loved.

Puntos a favor:

I love the email reminders and follow ups that it automatically sends the customer based on their scheduled cleaning! We also love the calendar view that makes it so easy to see who is cleaning which house. It's also easy to change the appointment right on the same screen. No switching from one tab to another to perform a task. It's all possible from the same screen in most cases.

Contras:

Can't think of anything that ever frustrated us. There may be some features that some businesses would like, but we love the program just the way it is. But we really appreciate how responsive the Zenmaid team is when we have a request for a new feature. They are always improving the product.

Free version is must have when you just start. I am about to switch to paid plan after a year on a free plan. Worth it.

Comentarios: Overall love it. About to switch to paid version.

Puntos a favor:

Free version. Ease of use. Great customer support. Great logo. Everything is good so far.

Contras:

Can only schedule 6 months in advance. Same price per employee regardless if they are full time or part time (some floaters only clean 2-3 houses per week, it make paid version too expensive for us.) No intergation with Nextdoor app.

Very good product and service

Comentarios: I loved zenmaid since day one. Very practical to use, the customer care folks are so helpful and there all the time you need, my workers were happily using it.

Puntos a favor:

easier to use and ran my business. the way it has separate levels of information sharing and security.

Contras:

It was difficult to sign in for employees before, but it has been sorted now

Love this app!

Comentarios: Amazing amazing amazing

Puntos a favor:

It’s super easy to use and without it I would be lost. The customer service is second to none.

Contras:

Not everything was available on mobile right away but most of it is now. So it’s not really a con