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Opiniones de Salesforce Starter

Sobre Salesforce Starter

Salesforce Essentials es la solución nueva e innovadora para las pequeñas empresas de CRM n.º 1 del mundo.

Descubre más sobre Salesforce Starter

Puntos a favor:

There is a reason why this is the number 1 CRM solution in the world. It provides a unified view of your sales details and is mapped with the CRM for quick updates and reports.

Contras:

This results in someone looking at a ticket, walking away from their desk, and no one else can work on that ticket. This is an absurd limitation for ticketing system designed for enterprises.

Valoraciones de Salesforce Starter

Evaluación media

Facilidad de uso
4.0
Atención al cliente
4.1
Funcionalidades
4.2
Relación calidad-precio
3.9

Probabilidad de recomendación

7.6/ 10

Salesforce Starter tiene una valoración global de 4.4 estrellas sobre 5 según las 210 opiniones de usuarios de Capterra.

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Filtrar opiniones (210)

Elizabeth
Administrativo en México
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Buena herramienta ERP para una empresa pequeña

5.0 hace 2 meses Nuevo

Comentarios: Buena herramienta ERP para una empresa pequeña, con excelentes funciones para las operaciones

Puntos a favor:

Excelente ERP para pequeñas empresas tienen funcionalidades mas accesibles

Contras:

Puede ser un poco complicado de aprender todas las funciones

Guiomar
Marketing en España
Internet, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Herramienta potente pero con un precio elevado

4.0 hace 2 años

Puntos a favor:

Sales Force tiene un gran número de funcionalidades y es una herramienta potente.

Contras:

Para muchas tareas requiere módulos opcionales, además no es intuitiva en su utilización con lo que es necesario aprender a trabajar con ella.

Mónica
Mónica
CEO en España
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

La solución CRM para pequeñas empresas.

5.0 hace 2 años

Puntos a favor:

La facilidad de uso, la personalización de la interfaz de usuario, la integración con otras aplicaciones, la automatización de tareas y el soporte al cliente. Se integra además con una gran variedad de aplicaciones que te amplía el uso con tus plataformas de uso diario.

Contras:

Es bastante caro para una empresa pequeña. También está limitado su uso a equipos más grandes. En mi caso particular, requería mucho aprendizaje para un CRM más pequeño-

Angel
Supervisor contact center en España
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Calidad

4.0 hace 2 años

Comentarios: Una experiencia positiva, calidad

Puntos a favor:

Manejo, visual, detalles integración de omnicanalidad sistemas redes sociales chat WhatsApp.

Contras:

Reportes diarios, dificultades en configuración de informes

James
James
Revenue Operations Manager en RU
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Salesforce Admin Review

4.0 el año pasado

Comentarios: Overall very good, there’s a reason it’s the top CRM in the world, but the backend is very difficult to manage, lots of nuances and takes a dedicated person to manage the platform

Puntos a favor:

Extremely customisable, has a wide range of features and functionality, extremely powerful In the amount of automations and how you display the system to the end users which can keep it easy for them to use

Contras:

The range of features does in turn make take away from the core capability of the system which is to be a good crm; it lacks basic features you would expect from a product so expensive sometimes

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 5,001-10,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Salesforce Essentials: The All-in-One Solution for Small Businesses

5.0 hace 2 años

Comentarios: Salesforce Essentials is generally well-regarded as a powerful and comprehensive platform for managing customer relationships, sales, and marketing automation. It offers a range of tools and features, and can be highly customizable to fit the specific needs of businesses of various sizes. That being said, as with any software, there can be a learning curve and potential downsides to consider, such as cost and configuration complexity. Overall, Salesforce Essentials is a valuable tool for businesses looking to streamline their operations and grow their customer base.

Puntos a favor:

All-in-one platform with CRM, sales and marketing automation, and customer service tools.Easy-to-use interface, even for non-technical users.Mobile app for on-the-go access.Highly customizable to fit specific business needs.Scalable to accommodate business growth.Integrates with other business tools.Offers strong customer support options.

Contras:

Can be expensive, especially with additional features or users.Some users may experience a learning curve with the software.Advanced features may not be available in lower-priced plans.Configuration and customization can be complex.Requires a stable internet connection.Reporting functionality may be limited for some users.Additional fees may apply for advanced features beyond the base subscription cost.

Nathan
SDR en RU
Software informático, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Essential software for SDRs

3.0 hace 2 años

Puntos a favor:

Salesforce is great for storing prospects emails and phone numbers. In my previous role I use Salesforce to track the stage of each deal, to import stored contacts into Salesloft for my outreach and to check ex-client or ex trials of the platform (using the reports function) which in turn made my calls a lot warmer.

Contras:

The 'Import to salesloft' button disappeared at least once week which impacted my sales cycle.

Kaitlyn
Partner and Sales Manager en EE. UU.
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Just right for small business

5.0 hace 3 años

Comentarios: Being a small business we need a CRM that won't break the bank. We need to keep every customer we have, so the customer experience is paramount. We need to get as much information out of every sale and customer interaction as we can, and we need to accelerate sales. Salesforce essentials has done all of this for us.
There are things that I would improve.

Puntos a favor:

Salesforce Essentials is more affordable than standard Salesforce and still has what I need in a CRM. I get work done faster, sell faster, and make our customer experience amazing. I set up a customized self service portal and set particular concerns or questions to be sent to a specific person. This means that if for example a customer asks if a garmet can be altered, they're directed to our seamstress instead of directed to me and then transfered to our seamstress. Salesforce essentials records and tracks my calls and emails meaning I no longer have to. I have gained more information about leads, where they come from and why they choose us.

Contras:

Sometimes it can be hard to find the data I'm looking for. It's not easy to find or get invoices. Customer care wasn't very helpful although I did try to make contact during a very busy time of day. I was still disappointed.. This is the essentials version of Salesforce so obviously the features aren't as robust.

Kenneth
Kenneth
Ops Manager en RU
Usuario de Linkedin verificado
Petróleo y energía, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Using Salesforce is incredibly easy for my team

5.0 hace 3 años

Comentarios: This was an awesome experience and an essential for an organization hoping to more readily attract and hold clients on the web

Puntos a favor:

I truly like how Salesforce is the most incredible in its industry and offers extraordinary CRM programming. It is ideally suited for connecting with potential clients in view of their past interest in the organization as well as what they would require to remain drawn in and retained. I love the manner in which you can modify it and it mechanizes each thing so extraordinary from messages to calls its incredible.

Contras:

When first starting to use Salesforce, it can seem overwhelming. The pages feel extremely crowded when you don't know where to look for something because there is an abundance of information. Salesforce becomes easier to use with more experience, yet for new clients there may be a learning curve.

Naomi
Naomi
Owner en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

If you are seriously committed to growing your business AND have the funds, it’s great!

4.0 hace 4 años

Comentarios: Extremely helpful and a semi-done for you type app! Baby start up companies I would probably steer them away, just so they don’t get overwhelmed in debt and finances immediately; they might have a better chance of reaching that ‘Fortune 500’ status if they so desire!

Puntos a favor:

It can do almost anything you need or want it to, very well at that. As many softwares, the restrictions on certain tools lessen with the more money spent.

Contras:

The prices are outrageous. As a small business owner; it is a horribly large pill to swallow to pay that steep of pricing- especially as you are beginning your journey of entrepreneurship! Is it worth it though? Yes.

Ellenore
Administrative Assistant en EE. UU.
Maquinaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great software to organize employee information

5.0 el año pasado

Puntos a favor:

I like that I'm able to log information about employees and manage their contact info, benefit information, and history easily. It's also very customizable.

Contras:

Sometimes I wish that the platform was able to be more on-brand, and that I was able to create documents with our font package.

Bob
Account Manager en EE. UU.
Entretenimiento, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Functionality But A Bit Pricey

4.0 hace 2 años

Comentarios: It's been fairly easy to implement and use. We were able to get it fully functional with the entire sales team in a matter of a few months and it handles most if not all of the services we require.

Puntos a favor:

It has a very intuitive interface that's easy to useThe ability to grab/store email data for our contact management is nice!The mobile apps associated with Essentials are helpful.If you've used any of the Salesforce products, this is built along the same interface so "learning" it is easy!

Contras:

The pricing on this product is a bit higher than competitive products with the same functionality.If you're moving over from a different product, some of the workflows can be a bit confusing.The standard reporting features are less than optimal.

Janet
Project Manager en EE. UU.
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Salesforce classic better than the new Lightning

4.0 el año pasado

Comentarios: Classic is great and very easy to get to info.

Puntos a favor:

I really like the salesforce classic before they moved to lightning. It was much more intuitive and easier to locate information.

Contras:

That they moved to lightning and it is not as good as classic

Rob
Managing Director en RU
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

A fantastic CRM system!

5.0 el año pasado

Comentarios: Salesforce Essentials is a game-changer for businesses seeking a powerful yet easy-to-use CRM solution. Its intuitive design, responsiveness, and simplicity in implementation make it a standout choice in the market. Whether you're a small business owner or a busy professional, Salesforce Essentials empowers you to manage your contacts, leads, and sales with unparalleled ease. I highly recommend it to anyone looking to enhance their customer relationship management processes.

Puntos a favor:

I recently had the opportunity to use Salesforce Essentials, and I am thoroughly impressed with its user-friendly interface and seamless functionality. As someone who values efficiency and simplicity in a CRM tool, Salesforce Essentials exceeded my expectations in several ways.

Contras:

I don't have much to say here really! It did everything we needed it to!

Alexis
Operations Direcot en RU
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Salesforce

5.0 hace 2 años

Comentarios: We love it and every team the team wants more functionalities out of it

Puntos a favor:

If you are a not-for-profit you can get an excellent discounted rate. It is very handy even though it needs some expertise to set it up but don't let this stop you, their resources library is supper useful, and you can figure out how to do many things yourself. Once you get all the team using it is a very very powerful tool and provides you with amazing data to inform your business.

Contras:

Can be hard to set up. But invest in someone that knows how to do it, get it right from the beginning and ti will be very helpful.

Stephanie
Web Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy & Intuitive

4.0 el año pasado

Comentarios: Overall we've had great customer support and feel that the product really fits our CRM needs.

Puntos a favor:

Salesforce Essentials provides integration options with other popular marketing tools and applications, facilitating a seamless flow of data. This flexibility can be valuable for marketers who use multiple tools in their marketing stack.

Contras:

Affordability - pricing is somewhat competitive, but wish there were discounts when using multiple Saleforce products. Essentials could also be doing more with automation.

Anish
manager en India
Administración educativa, 5,001-10,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

salesforce software is very good to record the details and to check the activities as well

5.0 hace 2 años

Puntos a favor:

salesforce software is very good to record the details and to check the activities as well

Contras:

sometimes in between it gets slow while using ,but sometimes

Usuario verificado
Usuario de Linkedin verificado
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

a CRM must-have

4.0 hace 2 años

Comentarios: Salesforce is great because you can work to keep track of real-time user and purchase analytics, customer support, customer complaints, and a variety of other CRM functions with the ease of storage and access in the cloud.

Puntos a favor:

Salesforce makes it easy for companies to maintain an ongoing relationship with customers, prospects, or partners and to collect and monitor their data.

Contras:

Quality of the price list is not for everyone.it's expensive

Usuario verificado
Usuario de Linkedin verificado
Seguros, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Salesforce Is Essential

5.0 hace 3 años

Puntos a favor:

Salesforce Essentials is easy to use & user friendly. Our team has really enjoyed the ability to search/filter our leads.

Contras:

Salesforce customer service can be hard to reach & get direct answers from.

Pablo
Business Developer en Colombia
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Undoubtedly the best CRM

5.0 hace 2 años

Comentarios: My experience with SalesForce has been the best throughout several years. Best to deploy and to have better results

Puntos a favor:

However it can be complex for beginners, it is definitely the best CRM in terms of analytics, reports, organization of data, migrations, etc

Contras:

As mentioned before, the interphase for a beginner isn't the most friendly. However, it doesn't mean it is hard to use. It is just more robust

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great product, lots of features. Takes some time to learn, but its worth it!

5.0 hace 4 años

Puntos a favor:

I like that this software is comprehensive. It gives you everything you could need to source, manage, track, follow up with, communicate with, and hopefully close a sale.

Contras:

It definitely takes some time to learn all the features and I didn't need some of them so it would be nice to be able to personalize a bit more but its worth the time to learn it all in the end.

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

I use desk.com as the frontline customer service software to create and manage tickets.

5.0 hace 7 años

Puntos a favor:

Desk is extremely customizable. We have a bunch of different inbound emails that automatically tag and assign tickets which saves us a lot of time. You can set up almost any combination of rules for inbound tickets to make sure your most important customers get prioritized and the right people get assigned to help. Desk also has an API that you can use to build a help center experience on top of their platform. We use it internally for bug reporting and feature requesting and our portal creates tickets right in desk.

Contras:

Desk isn't very user friendly. Once it's set up it's works really well but it takes a lot of time to learn all the nuances of the configuration. The analytics have issues. Some of the metrics like last log in will show that I last logged in a month ago when I've logged in every day and am in fact logged in at the time. We don't use the metrics but if your customer service department relies on them that could be problematic.

Usuario verificado
Usuario de Linkedin verificado
Electrónica de consumo, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Salesforce IQ is a great add on to Salesforce

4.0 hace 7 años

Puntos a favor:

Creating leads and contacts in Salesforce is a breeze with this tool. I love that I can instantly add a customer and log their email in Salesforce. I love the ability to add meeting invites or email templates to an email with a couple of clicks. Salesforce IQ has saved me hours of data entry into Salesforce. I don't know what I would do without this tool now that I have used it for close to two years.

Contras:

In the last few months something changed in the way that it pulls the data when you go to add a contact. The previous version use to pull all of the information automatically and now I have to manually add a lot of the information. It is still quicker than adding new contacts into Salesforce but it does require a few more steps. I also wish there was more insight into who opened an email or web link when you include multiple people on an email.

Sheikh
Director en Bangladés
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Truly Market Leading crm

5.0 hace 4 años

Puntos a favor:

I have been using Salesforce for many years. I think the most amazing part of this tool is how customizable it Is as per clients needs. Moreover all these cusomized fields are available in reporting!

Contras:

User based security is not available in essential. I wish it was so that we could enroll more users.

Usuario verificado
Usuario de Linkedin verificado
, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Gets the job done, feels 2nd rate.

4.0 hace 7 años

Puntos a favor:

Desk has been getting things done for us. We've got teams, we can pass tickets easily, tags help to connect disparate tickets.

Contras:

The search/filtering is broken (and has been for as long as I've used the software), it works at about 98% accuracy. You can't really rely on a search of 'all tickets assigned to X' to find every ticket, or "all resolved tickets in X department", and etc. Frustrating when reporting or setting up custom views and such. Similar in frustration created, is the limitations around what fields you can search/sort by. It's always a pet-peeve of mine to see software limit these things.