Opiniones de BigCommerce

Interesante opción para crear una tienda online

Puntos a favor:

BigCommerce es una solución muy interesante para el comercio electrónico, posee muchas herramientas, plantillas y más funcionalidades a un precio asequible que lo destacan de otras plataformas similares como Shopify. Crear una tienda en línea en Bigcommerce es muy fácil y rápido. Además, el proceso de pago es muy seguro y confiable.

Contras:

Llevo poco más de un año usando Bigcommerce para algunos proyectos y hasta el momento no he tenido inconvenientes. Y ante cualquier duda el equipo de atención al cliente suele responder medianamente rápido.

Excelente alternativa para el comercio electrónico

Puntos a favor:

Me encanta BigCommerce y considero que es una excelente alternativa para el comercio electrónico, muestra los productos con una interfaz limpia en la que el usuario puede acceder al catálogo de los productos sin problemas y puede realizar los pagos de forma muy segura. Además, cuenta con funcionalidades o complementos con los que puedes potenciar tu ecommerce con un costo accesible.

Contras:

BigCommerce está muy bien, lo que sí me gustaría es que tuvieran una mejora en el tiempo de respuesta del equipo de atención al cliente.

Me Encanto

Puntos a favor:

Su gran ventaja es que es posible personalizar en totalidad su interfas.

Contras:

cuando miramos la investigacion de terceros no se encuentran todas las aplicaciones necesarias.

Excelente solución para el comercio electrónico

Puntos a favor:

BigCommerce me ha sorprendido, es una solución excelente para crear tiendas online. He probado otras soluciones como Shopify, pero Bigcommerce ofrece muchas herramienta a un precio más razonable. Además, el proceso de pago cuenta con diferentes pasaleras y es muy seguro. Muy recomendable.

Contras:

En cuanto a funcionalidad no he tenido inconvenientes, pero en la parte estética si me gustaría tener mayor libertad para personalizar mi tienda online.

Comercio electrónico

Comentarios: Muy satisfactoria recomendacion promedio de uso

Puntos a favor:

Las ventajas.competitivas herramientos para el.comercio electronico.internacional diseño de páginas y ventas online

Contras:

Problemas seguridad datos y complejidad.en la implementación

BigCommerce una de las mejores soluciones para el comercio electrónico

Comentarios: Me recomendaron usar BigCommerce para mi nuevo proyecto de ecommerce, y hace 8 meses que llevo probándola y estoy muy contenta con mi decisión. La gestión de mi tienda a sido muy fácil y los resultados de las conversiones han sido positivas. Incluso he pensado en usar BigCommerce para futuros proyectos propios y de clientes.

Puntos a favor:

BigCommerce ofrece la posibilidad de crear tiendas en línea con un estilo profesional y sin muchas complicaciones. Los productos se muestran correctamente, el gestor de inventario va de maravilla y el carrito de compras es eficiente. Además, Los procesos de pagos son muy seguros e incluyen las pasarelas de pagos de mayor confiabilidad del mercado.

Contras:

Podrían mejorar un poco más en la parte del diseño de las tiendas y su adaptabilidad a diferentes dispositivos. Por lo demás, va muy bien.

Una gran opción para pequeños negocios

Comentarios: BigCommerce consigue mantener mi negocio en marcha y lo de manera sencilla. Puedes mantenerlo sin la necesidad de gastar mucho tiempo en su mantenimiento y gestión.

Puntos a favor:

En general es muy fácil de usar. El sitio de comercio electrónico que configuramos se ve increíble y parece funcionar la mayor parte del tiempo. Es un software bastante profesional y se sincroniza bien con diferentes plataformas de pago.

Contras:

No tengo muchas pegas contra BigCommerce, los planes mensuales podrían tener un menor coste.

comentario bigcomerce

Comentarios: Me gusta bigcomerce, es la plataforma de comercio online más buena y facil de aprender a manejar.

Puntos a favor:

Me gusta que tiene muchas plantillas para mi tienda online, también que es muy facil de utilizar y de gestionar todo para mi tienda ya que cuenta con muchas herramientas para su optimización y me brinda soporte técnico.

Contras:

Lo que no me gusta de bigcomerce es que a pesar de tener buenos temas resultan algo caros, pero valen la pena.

Es un software muy confiable y seguro

Puntos a favor:

Pues me gusta mucho este software por su diseño

Contras:

Pues la verdad no hasta el momento no le encuentro fallas

El comercio con BigCommerce

Comentarios: Me gusta que sea muy segura, que organice mis inventarios y que agregue la seguridad a mis pagos

Puntos a favor:

Que tenga seguridad en su página web y que se puedan filtrar los productos, su precio me parece el adecuado para promocionar nuestra página y a la vez tener una mejor organización de nuestra tienda.

Contras:

Necesitas tener conocimiento previo en diseño de páginas ya que hay opciones en que el usuario común no podria entender.

Reliable and Powerful Ecommerce Management Platform

Comentarios: First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side.

Puntos a favor:

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Contras:

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Great e-commmerce platform if you can't afford custom designs but have a large inventory of products

Comentarios: The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Puntos a favor:

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Contras:

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Used to be a fan … this is so bad

Comentarios: I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce . It was impossible to find anyone who knew how to work on the platform and all of the “preferred partners “did not know a number less than $40,000. Such a racket and a total scam. In 2020, I had all of the customizations removed and began to take care of the site myself. I was an enterprise client with dedicated level to support which was generally quite helpful. However, due to slower business from the pandemic, I really negotiated my rate in early 2023 to $1000 per month . apparently, that's not enough money to get decent support. They dropped me back to level one Support and often times the people I got new less than I did. I do not have the patience for that especially not paying that kind of money. I reached out to the [sensitive content hidden] and was told by him personally that they weren’t going to do anything to help me. So I moved my Store to Shopify Plus. By the way, I was able to fully build the Shopify plus store all on my own have never built a site before. The tools made it quite easy to make a site that was far superior to my Big Commerce site in

Puntos a favor:

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce

Contras:

Treat me like I am stupid . Then make changes to the platform without informing anybody that have on numerous occasions cost my company money. They charge WAY too much for how basic the platform is

Review of BigCommerce

Puntos a favor:

BigCommerce extends a secure and reliable platform to create customizable apps without sacrificing a lot of time. This creates room for attraction for users.

Contras:

BigCommerce may require more development for extensive projects. It is important to check project scope before considering BigCommerce no matter the business type of small business or enterprise.

Happy over-all.

Comentarios: Over all I am happy with BigCommerce.

Puntos a favor:

I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify.

Contras:

You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable.

Misleading Pricing, Deteriorating Customer Service

Comentarios: When I first started using the platform, I found the customer service phenomenal. Lately, the level of service has deteriorated sharply.

Puntos a favor:

I like that I don't have to worry about maintaining my own website servers as I did when I was running my own platform.

Contras:

Lack of transparency on the pricing. Recently I was over billed several months in a row. When I wrote to them to raise the issue, they took three weeks to respond. Then they told me that their system raises prices when my sales revenue goes up, but will not lower them again when sales revenue falls. So it's my responsibility to watch my billing like a hawk and inform them when I fall to a lower pricing tier. Otherwise, they'll continue billing me on a the more expensive tier even though their own billing page indicates I should be paying far less.

It's been a nice long relationship

Comentarios: Overall, it's been pretty smooth sailing. Customer service is ALWAYS there and trying to help the best they can. They never leave me in the dark. Way easier and faster site than dealing with Magento.

Puntos a favor:

I have used Bigcommerce for over 8 years. Overall, I think it works better and at a more reasonable cost than other related platforms.

Contras:

I have 1k parent skus with 11k child skus. It will not import my large spreadsheet. So if there is a major price change from my brands, it's impossible to import my vendor's .csv or excel sheet. We have to update each regular price and sale price one by one. Takes way too much time to permanantly discount items / sales too.

Love it!

Puntos a favor:

We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Contras:

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

A great tool for customizable templates

Comentarios: I love it. It offers additional features like my online store's SEO, drop shipping, etc.

Puntos a favor:

Love the templates available for my store and customization options.

Contras:

Price difference between the level of subscriptions can be a little high. Some basic features fall into a higher subscription.

Great for Small Businesses

Comentarios: Bigcommerce helped our business to start with a webpage. The customer service is great and they are always open to new ideas.

Puntos a favor:

The ease of using Bigcommerce was a huge plus for our business. It was easy to navigate and program the software to fit our business needs.

Contras:

The options for adding different clothing options didn’t exist making it difficult for our customers to choose their sizes in the drop down sections.

Excellent Shopping cart system that keeps getting better

Puntos a favor:

The interface is extremely easy to use. I love how easy it is to add new products or modify existing products. The developers are constantly improving the shopping cart and adding new features.

Contras:

Sometimes when new features are added it causes a problem with the website. Customer service has been extremely helpful in quickly fixing any of these issues.

NONE of my expectations met

Comentarios: BigCommerce has met NONE of my expectations and all I’ve asked for is basic functionality. They constantly steer me toward expensive apps that do not integrate seamlessly. Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support. They also refuse to assign us an account manager even though we’re an enterprise customer. I beg you, DO NOT sign up for one of their plans. You will regret it.

Puntos a favor:

BigCommerce has a minimal learning curve. I breezed though the backend even on my first day using it.

Contras:

BigCommerce charges WAY too much when all they really offer is the ability to integrate with other apps which also charge way too much. Their platform is a rabbit hole.

A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify

Comentarios: We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc.

Puntos a favor:

Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses.

Contras:

Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out of the box Shopify does practically everything better while minimizing the potential for errors during setup, configuration, optimization, and daily use of your store. In almost every metric and use case Shopify dominates Bigcommerce. Bigcommerce is playing catchup, and it's obvious from the back end of the software their team is struggling to stay competitive. While we were on the platform some updates appeared to suffer from "Microsoft syndrome" in that they looked pretty but had minimal depth or practical utility (think 3D paint or the latest version of windows media player). Bigcommerce only comes out ahead in pricing, terms of service, and a few configuration edge cases (which can mostly be solved by Apps in Shopify.)

Great E-Commerce Solution!

Comentarios: It's a pleasant and delightful experience. It is a robust e-commerce solution for B2B, B2C and Wholesalers.

Puntos a favor:

At our agency, we were used to working with WooCommerce, Shopify and we had never really worked with BigCommerce. Until we decided that it was time to step things up for one of our clients. We had a delightful surprise to see that BigCommerce is one of the most complete platforms out there, that is extremely user friendly whilst being robust and complete. You have every type of solution you can imagine within your platform. From Wholesale B2B to a simple one page shop, you can build it all. BigCommerce offers amazing templates you can choose from, and also the Cornerstone which is a blank canvas. As an agency, we've gone through the partnership process and we are officially a part of BigCommerce marketplace!

Contras:

What I don't like is how the development can be a bit different than what we're accustomed to, and not as user friendly as Wordpress. For instance, on Wordpress our team can set up the background in a friendly way for our customers to use and manipulate sections without the need of a developer 24hs helping them. Now as far as BigCommerce goes, the way some pages are set up require you to have an intermediate understanding of HTML if you want to manipulate some text and imagery. I find this quite difficult since our clients are the ones changing content on the website once we hand it off to them.

Ecommerce Platform with Great Customer Service

Comentarios: In general, I am very satisfied with the product. It serves its purpose for a reliable and easy to set up ecommerce platform with lowmaintenance cost.

Puntos a favor:

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

Contras:

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.