--- description: ¿Qué piensan los usuarios de Totango? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Totango gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Totango - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software para el éxito del cliente](/directory/30961/customer-success/software) > [Totango](/software/123781/totango) # Totango Canonical: https://www.capterra.pe/software/123781/totango Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.pe/software/123781/totango?page=2) > Totango es una plataforma de éxito del cliente que impulsa la acción y se centra en los equipos para producir resultados predecibles de gestión. > > Veredicto: 33 usuarios lo han valorado con **3.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Totango? Grandes negocios con ingresos recurrentes que necesitan simplificar sus complejas operaciones con sus clientes, lograr previsibilidad de ingresos por parte de sus clientes o reducir el abandono de las cuentas de alto valor. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.7/5** | 33 Opiniones | | Facilidad de uso | 3.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.6/5 | Basado en las opiniones generales | | Funciones | 3.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Totango - **Ubicación**: Redwood City, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Japón, Reino Unido ## Funciones - Alertas de cuenta - Alertas y notificaciones - Análisis de sentimientos - Análisis por cohorte - Contratación de personal - Creación de informes/análisis - Gestión de campañas - Gestión de clientes potenciales - Gestión de comentarios - Gestión de cuentas - Gestión de encuestas y sondeos - Gestión de ingresos - Gestión de la comunicación - Gestión de los comentarios negativos - Panel de comunicaciones - Participación del cliente - Recopilación de datos multicanal - Resultado de salud - Segmentación de clientes - Seguimiento de conversión - Seguimiento/Análisis de uso - Supervisión de quejas - Visualización de datos ## Integraciones (en total: 12) - Dropbox Business - GoodData - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software para el éxito del cliente](https://www.capterra.pe/directory/30961/customer-success/software) ## Categorías relacionadas - [Software para el éxito del cliente](https://www.capterra.pe/directory/30961/customer-success/software) - [Software de promoción de clientes](https://www.capterra.pe/directory/31435/customer-advocacy/software) - [Software de plataformas de datos de clientes](https://www.capterra.pe/directory/31334/customer-data-platform/software) - [Análisis de productos](https://www.capterra.pe/directory/32915/product-analytics/software) - [Software de gestión de campañas](https://www.capterra.pe/directory/30012/campaign-management/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pe/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Skalin](https://www.capterra.pe/software/1018511/skalin) — 4.9/5 (55 reviews) 3. [Custify](https://www.capterra.pe/software/190125/custify) — 4.9/5 (122 reviews) 4. [Zendesk Suite](https://www.capterra.pe/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [monday CRM](https://www.capterra.pe/software/1024614/monday-crm) — 4.7/5 (453 reviews) ## Opiniones ### "Totango - scalable and user friendly customer success solution" — 4.0/5 > **Ranula** | *16 de enero de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Totango is a powerful customer success platform that help companies to drive growth. It has nice real time health recording feature and give some good features for integration and user friendly interfaces > > **Puntos en contra**: pricing tiers make confusions and Limited advance analytics > > It was a smooth experience with Totango, really user friendly ----- ### "Cheap and good CS platform" — 4.0/5 > **Monika** | *25 de julio de 2022* | Dispositivos médicos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The biggest pro is definitely a price. For little money we get a lot of functionalities and useful features i.e. inapp NPS, successplays, possibility to integrate with a lot of tools etc. I'm sure it's a great platform to start with to make your daily CS work easier. Also, their support is super responsive and helpful. So far I had no issues. They were also very helpful with the onboarding and implementation. > > **Puntos en contra**: I've already noticed that there are some funcionalities missing. I'm not sure if other platform have it but for example it's not possible to export some reports/dashboards with widgets, or to send reports monthly. > > We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far. ----- ### "Frustrating UX, slow support, and clunky workflows" — 2.0/5 > **Olivia** | *16 de marzo de 2026* | Aprendizaje en línea | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Totango has a broad set of customer success features in theory, including account timelines, segmentation, and SuccessBlocs for structuring workflows. The overall concept of organising customer success processes within the platform is good, even if the execution falls short. > > **Puntos en contra**: The platform is difficult to use and often feels slow and buggy. The UX is unintuitive and outdated, which makes basic workflows more time-consuming than they should be. SuccessBlocs are particularly frustrating - they are rigid and confusing to set up, and segments must be saved in very specific ways just to reuse them, which makes the system unnecessarily restrictive. The timeline view is also limited - believe it or not, in 2026 you can only search subject lines rather than the full content of activities or notes, which makes it difficult to find important information quickly. Integrations are clunky and harder to configure than they should be. Customer support has been one of the most disappointing aspects. We’ve had tickets open for months with little to no follow-up, often requiring repeated chasing to get updates. > > Overall, the experience has been frustrating. While Totango aims to provide a comprehensive customer success platform, the product feels poorly designed and difficult to work with day to day. The combination of a confusing setup, limited functionality in key areas, slow performance, and extremely slow support responses makes it difficult to rely on the platform. ----- ### "A good CRM solution" — 4.0/5 > **Julio** | *2 de mayo de 2025* | Servicios financieros | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: It´s possible to integrate other platforms with it and use it as input data > > **Puntos en contra**: The support is not always as effective as it should be > > I had a good experience all around with this CRM. It's very helpful to create different layouts and use them to send various emails. ----- ### "Totango - Good window into customer's lifecycle" — 4.0/5 > **Robert** | *16 de setiembre de 2024* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ability to create different views based upon the teams that you're working in, and report/dashboard creation is relatively easy. > > **Puntos en contra**: SuccessPlays, these weren't properly aligned with the line of business that I was working in, so became a nuisance. Customer Heathscore was badly calculated and of questionable value. > > Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage \& process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore. What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.pe/software/123781/totango?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/123781/totango) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Datos estructurados