Opiniones de eClinicalWorks

eclinical review by medical practice

Comentarios: I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new.

Puntos a favor:

Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.

Contras:

We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though

Simple, effective EMR system

Comentarios: Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice.

Puntos a favor:

Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice.

Contras:

I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system.

DO NOT EVER BUY THIS SOFTWARE

Comentarios: Eclinical charged me for a nurse practitioner every month for 5 years after she left. They canceled her but they did not cancel the billing. I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague and hard to understand. They are refusing to give me a refund. I canceled another doctor just 2 months ago, and they did the same thing! They charged me for him the very next month after he left. I called them on it, and they said that since the invoice was already paid by direct withdrawal, that I would not get a refund. I immediately stopped their ability to remove money from my account directly

Puntos a favor:

Nothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical.

Contras:

The software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed.

eClinical Works

Comentarios: My overall experience with eClinical Works has been awesome.

Puntos a favor:

eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily.

Contras:

The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me.

Great Program

Comentarios: I have utilized eClinicalWorks with two different organizations. I always found it to be extremely user friendly. Staff did not complain about it either which is always a plus. Physicians also found it helpful and easy to navigate.

Puntos a favor:

The ease of use. It does not take long to get comfortable with this program.

Contras:

not many people are familiar with it....But I do not think that is y'alls fault.

It, mostly, does what it advertises.

Puntos a favor:

It's generally fast, and responsive for providers to put notes in. It does what it advertises.

Contras:

We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the software. Support takes hours to return on tickets.

Outpatient charting,

Comentarios: As stated above, many years ago used the software when a family practice was switching from paper to EMR. There was not a good way to do this and wish there was. However the software itself was easy to use and learn. Love the interface ability and secure messaging for patients.

Puntos a favor:

Ability to integrate with other clinics and facilities. Team learned it quickly.

Contras:

Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do.

Poor training, Horrible customer service, very expensive monthly fee, incomplete set up

Comentarios: it's been a battle from day one, starting with their un-organized and poor training week for physicians and staff, having incompetent trainer, charging for a trainer who's knowledge base was zero, forcing clients to pay for trainers air fair even if their BAD, they will

Puntos a favor:

patient scheduling is good, we were told reports are great but it was not at all good or user friendly.

Contras:

No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing

Okay system for smaller practices

Comentarios: It was workable for a small office, but I would prefer spending more money on something that is more functional with large healthcare system communication and records access.

Puntos a favor:

It’s not super fussy, and you’re able to set it up for use along with other systems.

Contras:

It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities.

Negative experience

Comentarios: In my experience, this EMR software makes an already demanding job even harder. It hinders rather than helps, with inefficiencies and usability issues that disrupt my workflow. There’s a lot of room for improvement to truly support healthcare professionals like me.

Puntos a favor:

It has the basic features that you will need for patient management.

Contras:

As someone who uses EMR software daily in a busy healthcare environment, I find it often falls short of expectations. Cons: Inefficient, repetitive work, poor workflow integration.

Plethora of Tools

Comentarios: Does everything I need it to and more. I like the display and have no issues after using the system for a few months.

Puntos a favor:

Plenty of tools for every function needed on clients’ medical charts. Ease of intaking medical information and display is busy but logical with placement of buttons.

Contras:

Sometimes it can be a bit overwhelming when learning the system at first glance. Booking patients at certain time slots is not always the easiest to decipher.

Waaaay Overpriced for what you get

Comentarios: Overall the experience was good except when they showed me the price tag and I about fell over. In my opinion it's not a good way to do business and start off along trusting relationship. Jane App has been affordable and upfront. Would recommend them.

Puntos a favor:

Overall, my guess is that it's a good system but I felt that they try to take advantage of uneducated people regarding other companies a reasonable cost.

Contras:

The main con... funny to call it a con is that they were charging 5 to 10 times more than other similar software that I looked at. When I told him it was way too much they started to whittle the price down a bit at a time. I'm not okay working with a company that tries to gouge you.

Worst EMR ive ever used

Puntos a favor:

nothing. i find no benefits with this EMR. not efficient at all

Contras:

so old and outdated, so hard to find features, interrupts patient care with its lack of efficency, so slow, so many clicks to find simple information

eCW benefits and quirks

Comentarios: It is advertised as intuitive, but is not.

Puntos a favor:

helpful to order labs, imaging and connect to diagnoses. ICD 10 generator useful, adequate with notes section as well To document onset and work up.

Contras:

Unfortunately, physical exam, and review of systems not easily built from scratch while interviewing the patient, but is template driven. The developers frequently change the lay out, and appearance, without enhancement of functionality. Each update creates new problems. For quality measures and health maintenance, these are not brought forward easily, it is manual . no built in suggestions for health maintenance are included. Many patches, quirky. I am not sure a physician or provider is being queried for improvements. frequent freezing of program.

Too many clicks/windows. Don't love the Hub system.

Comentarios: I was in a solo practice coming off the free version of Practice Fusion and moved to another local area office. I believed I would be moving to an office with a great integrated software system with practice management and EHR in one and all the bells and whistles. But any other features than what I had would be more money.
This one is not user friendly. I feel very badly for larger systems that mistakenly chose this software.
There is an extra charge for everything.
My data migration would have been cost prohibitive. Practice Fusion had let me move demographics and insurance with a few clicks in front of my eyes.
Every aspect of the free Practice Fusion was more reliable, easier to use, prettier to look at/cleaner.
I love medicine and patient care and EHR/business side has made it hard to find the perfect situation and made staying independent more difficult.
The upgrades are odd - now there are two sections in the note - Physical Exam and Regular Exam. What?
ICD-9s all remain. Why?
For many tasks, another window needs to open up. That is the critical time when the software may freeze and no way around logging back out and in.
Did I mention my "favorites" in prescriptions don't pop up. I can't figure out why they are there only half the time and I am typing the same prednisone taper over and over and over.

Puntos a favor:

I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position. I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work. Every single one of these were more friendly to doctors/patients and better for workflow. I don't remember any glitches like this software.

Contras:

-Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent. -Freezes and have to log out and log in multiple times a day. -Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system. -I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that I can't believe the ECW one can be this terrible. -Pharmacy linking is very clunky. Practice Fusion had every pharmacy in the country at my fingertips. -Record of prescriptions sent is very bad. Controlled substances are not there. Faxed ones are separate. There should be one med list with one set of dates! I have never seen this system on any other EHR. -My counter for the referral jellybean and telephone encounter jellybean always say 1 even if I have zero in that inbox - VERY GLITCHY. -E-refill requests, it rarely links the patient (almost like a fax coming in) and then it often does not link the drug in the chart and you have to search again for the drug -Diabetic supplies are impossible to send in. All e-requests for diabetic supplies have to be sent denied -Writing a prescription is very frustrating. It will say things like "duration must be entered in days" or "you did not chose the strength, dose or formulation". If you did change the strength, the number of tablets disappears and then when you go to send it, it will not send so you must return to a different screen

Nightmare

Comentarios: They are 100% offshore support. 98% of the people that call speak so little English that you have no chance of having any sort of meaningful conversation. Every single time we do a patch update it takes 5-7 hours on top of the line hardware. About 50% of the time the patch fails and it takes a whole day or two to get the correct people from ECW on the phone to resolve the issue. They have account managers assigned to clients and they don't do any account management. I am not really sure why that person exist as they provide no value to my clients. Do yourself a favor, do not consider this product. It IS worth it to pay more for a better supported product. If you want to spend countless hours arguing or just trying to get a response then buy this product. Given the current level of support I wouldn't be surprised that they go out of business in the future.

Puntos a favor:

It was inexpensive, and feature rich when we purchased it in 2010. The ability to self host is great to control the user experience.

Contras:

Support, updates, cost. They are changing the way features have worked or been charged for. As a result you are forced to pay for something that was free for years or it stops working.

Progressive EHR with lots of options

Comentarios: I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend.

Puntos a favor:

Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review.

Contras:

Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible.

Customers are NOT the number one PRIORITY

Comentarios: Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product.

Puntos a favor:

Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare.

Contras:

Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service.

Terrible Experience

Comentarios: Horrible

Puntos a favor:

Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

Contras:

Tech Support ALL out of India. They don't tell you this when you purchase. Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue. Tech Support Horrible and no one knows what the other one is doing or has done. Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything. Glitchy and lost documentation on several occasions requiring re-entering. RX Printing did not work right the entire time we had them (2 years) MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves. You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible. Data migration from eclinicals was a nightmare. We couldn't wait to change EMRs.

Most awful product I’ve ever used

Comentarios: I’ve been in the medical practice, my own practice, for 20 years. We see 500 patients a day, and use their program as best we can. It is completely and totally worthless. You cannot manipulate the format of your notes, you cannot call customer service and get help. They have no idea how do use iPads. Literally, at the end of training, I asked the trainer if they were going to show me how do use the iPads. Flat out, they said to my face, we don’t know how to use those. They were the ones that told me to buy the iPad because they were iPad/cloud-based. These people are trash.

Puntos a favor:

Most awful product I’ve ever used. There Is absolutely nothing about this project/product I like.

Contras:

Customer service is atrocious. We call them, they call us back whenever. We put in tickets, they call us back whenever. This piece of junk has no ability to adjust templates/the way It’s scribes the note. If you would like to manipulate it at all, you better get a word-based program. They have no idea how to use iPads, we bought thousands and thousands of dollars of iPads, and they have no idea how to use them. They launch, most recently just a couple of days ago, apps that don’t work. And then they have no idea how to help you. This company is absolutely atrocious.

eCW hates clinicians

Comentarios: My notes can be seen and read outside of a paper chart. Other than that, not much

Puntos a favor:

Notes are typed, so they are legible. Supposedly, the billing function is useful,however, my group does not use this.

Contras:

-Very slow to startup, and uses a lot of resources on your desktop computer -Too many clicks -Too easy to make mistakes and lose work (where did my 5 paragraph note go?!) -Not easy to customize -eCW often generates medical errors -interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right) --too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...) --low quality document and photo uploads (I think that's a wound...but it's so pixelated) --Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose) --Anything that is not done in a billable visit has to be done in a telephone encounter --E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)

Great Sales Pitch......Lots of Promises...Very Deceiving Software

Comentarios: "None of us is slower and more ineffective that all of us combined at the same time". This is there approach. Rarely is any one employee at eCW willing to take ownership of an issue. It's never their department, their job, their scope...especially when it comes to shining light on the many issues eCW has and talking about how they did not uphold their end of the contract. Radio silence and a healthy round of the blame game.

Puntos a favor:

Patient Portal works well. The PP trainer was attentive and professional.

Contras:

Empty promises about customization and work-arounds. These work-arounds are only appropriate if they allow you to continue to see patients in the manner you think is best and if it allows you to chart in a logical fashion that fits your practices needs. Just because there is a work-around does not meant that you've solved the issue of the practice and limitation of the software.

Ease of use and direction

Comentarios: Eclinical was essentially very helpful when switching EMR and provided our office with the support it needed to accomplish proper training

Puntos a favor:

I liked that the software was simplistic and was very upfront with how the software works

Contras:

Customer Service could use a little work but over all loved this system more than any other EHR/EMR we've worked with.

Avoid This EMR at All Costs

Comentarios: Implementation was a disaster and we had to postpone it by 2 months because by the time we were supposed to go live, so much was still not set up correctly. A year later, the software works, but it is full of bugs that are driving away our patients. For the last 6 months our patients have been getting appointment reminders 10 times in a row, in the middle of the night, as well as patients getting reminders for appointments that are completely INCORRECT. This EMR system has cost us many patients. It makes the overall patients experience confusing and horrible from the glitchy portal to the wrong reminders. There are so many things wrong with this product. We have lived with these issues for 6 months and nothing has been resolved because apparently "these can't be fixed without a system wide update" but they are unable to give us even a ballpark answer of when the new update will happen. Bottom line, don't choose eClinicalWorks unless you like pissing off your patients and loosing money.

Puntos a favor:

It would be very easy and customizable to use if everything actually worked correctly. There are a lot of helpful features, however 75% of the time they are riddled with bugs.

Contras:

Support is awful. It takes months to have anything resolved. The software itself is riddled with bugs and there are many processes that were obviously not thought through.

Technical support is the worst.

Puntos a favor:

Cheap. You get what you pay for. I cannot think of any pros since I have spent 3 hours today and 3 hours last week and they put the blame on something else.

Contras:

If you never have an issue it maybe good but once you have an issue you will spend hours and hours and nothing will be done. Worst Technical support i have ever experienced.