Opiniones de Bookeo

Perfect Booking Software for Aerial, Dance, or Fitness Studio

Comentarios: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.

Puntos a favor:

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

Contras:

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Customer Service!

Comentarios: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.

Puntos a favor:

Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.

Contras:

I feel the tutorials could be more detailed and perhaps in video form.

Not worth the money

Comentarios: It has not been great, will not continue to use this app.

Puntos a favor:

It is easy to sign up but I don't particularly enjoy the app

Contras:

There is no free trial. SMS messages cost extra and there is no telephone support.

I like it, but could use a few tweaks.

Comentarios: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Puntos a favor:

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Contras:

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Very happy customer for over a year!

Comentarios: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Puntos a favor:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Contras:

Nothing! Everything has worked great for me so far.

Very basic and no desire to improve

Comentarios: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Puntos a favor:

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Contras:

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Best software until, Vest value, Best Support

Comentarios: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Puntos a favor:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Contras:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Not created for National business (NOT timezone friendly)

Comentarios: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Puntos a favor:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Contras:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Fancy cover, hollow on the inside

Comentarios: Calendar scheduling and reminders should be simple, bookeo makes it difficult.

Puntos a favor:

Information about appointments and clients were accessible.

Contras:

Clunky and not intuitive. Too many screens to make one appointment, and the messaging was not consistent.

Lots of potential, great value

Comentarios: If the interface was cleaned up it would have been a winner. Another provider quoted us $6000 per year for almost the exact same features as Bookeo. Bookeo could easily do the job at less than $200 per month... I still think Bookeo has enormous potential. I'd still recommend to anyone looking for an affordable booking platform. Bookeo, I'd encourage you to raise your prices a bit and invest in making it beautiful and I'll be back with 10/10

Puntos a favor:

Amazing price for features offered. Had a client that wanted to sell courses, book rooms, coaching, subscriptions/memberships, discounts, bundled classes, alternative payment options like deposits, or offline payment, I loved the calendar and resource manager, it offered all the features they needed and seemed like a good deal, and they were on a tight budget. I thought it'd be great.

Contras:

In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style. I'm aware I can implement my own CSS to restyle it - but when I attempted I realized some of the styles were generated with javascript and I couldn't over ride them, or there were too many styles to cancel out it was too difficult. Couldn't figure out how to replace the cheesy icons... with a little more time I might have been successful. There were a couple of bugs when embedding in our Squarespace site; whenever we reloaded the page or opened a new page with Bookeo embedded, the student would have to log in again... everyone found this irritating. I suggested to my client to just link to the portal instead but they said no... When I reached out to customer service they denied it was an issue at all - but I admit I barely provided any information on the issue (I thought about doing a screen recording) but I ended up letting it go. I think it would have worked better in a Wordpress setup anyway (more flexibility), so I was planning on testing it there. There's a big learning curve in the back-end management, if you're running that kind of business it's going to take some time to learn! Hire a tech-savvy young person to manage it for you if you can't grasp it...

Great for scheduling sports classes

Comentarios: Very good experience. Its ability to customize everything made it very useful and customers found it easy to schedule and manage classes.

Puntos a favor:

We used this to schedule archery classes. It was very easy to use and I loved how customizable everything was. Being able to create private classes and send out the link for payment was very nice. I also liked the ability to ask if the customer wanted to buy add-ons at the time of registration.

Contras:

Bookeo is amazing as an online scheduler but a little more difficult to use in-store. I wish there was an option to add waivers.

We are a medical facility and Bookeo is by far the most versatile solution for running an office!

Comentarios: Everything under the Sun - and it always WORKS!

Puntos a favor:

Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!

Contras:

I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!

Definitely the best Booking system on the Market

Comentarios: Almost perfect

Puntos a favor:

Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.

Contras:

Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)

Bookeo is the Best

Comentarios: Previously we took all reservations for programs over the phone or email. Our programs are in high-demand and our schedule changes frequently. Often we would go through multiple rounds of back-and-forth with a customer before we were able to book their program, and tracking which requests came first was a nightmare. Bookeo has alleviated so much stress and work hours!

Puntos a favor:

I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!

Contras:

I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.

Complete lack of accountability, any attempt to contact this company is met with only hostility.

Contras:

A determine 3 years of being a loyal customer, I ask one question that they have no answer to! When confronted, I was threatened to have my account deleted rather than receiving the customer support I originally asked for regarding gift vouchers

Bookeo review by Jen

Puntos a favor:

The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt.

Contras:

I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience.

Fantastic software and customer service, highly recommend

Comentarios: Easy set up that has helped streamline our bookings processes from start to finish.

Puntos a favor:

Ability for so many options for classes/courses Customer details stored in one place, easily email attendees from a course Additional features constantly being rolled out Amazing customer service

Contras:

took a while to set up but ALL bookings software take a while if you want to fully customise everything.

Bookeo is BookSmart

Comentarios: Overall, the experience that I had, I can say that I liked very much the ability to customize the way your screen looks. It gives you a lot of options. You can choose how you want to have the customer see when he logs on. They also let you make use of the common day technology, such as sending text alerts and also email, etc.

Puntos a favor:

Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use.

Contras:

The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need.

Support is incredible! Whenever I need tech help, you're quick to respond and serve.

Puntos a favor:

It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.

Contras:

I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.

Poor Experience with Bookeo

Comentarios: I was a customer of Bookeo for about two months. During that time, I received horrible customer service. They would only answer questions via email. When they did return an email, your questions was never fully addressed. They claim the software is easy to set-up, it is not. Since they will not talk to you on the phone you are forced into paying hundreds of dollars for their set up service. If it is that hard to establish a new relationship with Bookeo, I sure wasn't willing to become dependent on their software just to receive the same treatment in the coming years. Canceling my subscription was a great decision and I found a much better product that is more flexible.

Puntos a favor:

it looked professional on the surface

Contras:

customer support

Real good and easy. At the beginning it takes a bit to get used to it , but it is so worth it!

Comentarios: No more hassle with access sheets .I gained time and money. it is all in one place now.

Puntos a favor:

-very easy to use -access to the help functions and staff. They are always helpful and answer very fast. -manages all my customers and payments and courses -easy to create and update new courses -has plenty and plenty of functionalities that I chose or not to use. -price is very reasonable comparing to other alike

Contras:

-I wish it had more functionalities for one on one tutoring businesses. - every 2 year I would have to download my data cause it gets deleted, not the customers database though.

Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but satisfied.

Comentarios: Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7.

Puntos a favor:

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

Review on Bookeo

Puntos a favor:

Overall easy to use. Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today.

Contras:

A lot of functionality but that's ok. It would be nice if it was offered in french.

I use Bookeo for trail ride bookings for my horse riding tours

Comentarios: It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call.

Puntos a favor:

This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

Contras:

I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

Excellent service, functional, highly recommend!

Puntos a favor:

The customer service is what tipped me over the line. I tried many softwares with similar features but this one was the most functional and excels with both front end visuals and back end user friendliness, and the customer management section is a super convenient bonus which will save me lots of time.

Contras:

It would be nice if this software also had a nice calendar view, but since it does everything else I need I decided to settle for the nice event view.