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Sobre WebRezPro

El software de administración de hostelería en la nube WebRezPro permite agilizar las operaciones para todo tipo de propiedades, ahorrar tiempo y maximizar los ingresos.

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Puntos a favor:

Easy to use and the support staff are quick to reply and so helpful.

Contras:

Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate.

Valoraciones de WebRezPro

Evaluación media

Facilidad de uso
4.5
Atención al cliente
4.8
Funcionalidades
4.4
Relación calidad-precio
4.7

Probabilidad de recomendación

8.8/10

WebRezPro tiene una valoración global de 4.6 estrellas sobre 5 según las 206 opiniones de usuarios de Capterra.

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Filtrar opiniones (206)

Marianne
Marianne
Marketing 'amp;amp; Revenue Manager en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

5.0 hace 7 años

Puntos a favor:

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Arlene
Resort Manager en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Program

5.0 hace 6 meses

Comentarios: Hanna and her team were excellent would recommend to other operators.

Puntos a favor:

Very user friendly, Excellent support, Calanders

Contras:

Did not use the accounting part of program did not work for us.

Respuesta de World Web Technologies

hace 6 meses

Thank you for your positive review and for choosing WebRezPro! We're thrilled to hear that you find our program user-friendly and our support excellent. Thank you for recommending us to other operators and feel free to contact us for anything you may need!

Alison
Operations Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Counterintuitive

2.0 hace 4 meses

Comentarios: It has been challenging, but it is working.

Puntos a favor:

That it integrates with other systems. Any integration that allows us to use a different system is helpful.

Contras:

We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion.

Respuesta de World Web Technologies

hace 4 meses

Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements.

Ninon
Hotel Manager en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Love WRP and their support team!

5.0 hace 4 meses

Puntos a favor:

The customer support is just fantastic. The platform is very intuitive super easy to train staff on it.

Contras:

I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential.

Respuesta de World Web Technologies

hace 4 meses

Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on. We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you.

DEE
General Manager en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Chains or Independent Properties WebRez is the perfect choice

5.0 hace 6 meses

Comentarios: Mostly positive.. It is quite easy to use, but there has to be other quick functions like checking in all guests from a group at one time, or checking them all out at one time. running all credit card transactions for check in at one time, or pre-authing all credit cards at one time on a busy weekend things like this to make the process go quicker. After 2 years on Webrez, there is still a lot of things I need to learn.

Puntos a favor:

I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar.

Contras:

For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override.

Respuesta de World Web Technologies

hace 6 meses

Thank you for your positive review and for choosing WebRezPro! We're delighted that you find our support responsive and our interactive calendar easy to use. For group bookings, you can check a group in and out from the group folio page. Please contact our support team for assistance with this feature or any other functions you might need help with. Thank you for your feedback, and we’re here to help you make the most of WebRezPro.

Christine
Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Phenomenal customer service!

5.0 hace 5 meses

Comentarios: Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon.

Puntos a favor:

The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer!

Contras:

It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room.

Benjamin
General Manager en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Your Accountants will THANK YOU for using! (And it's easy once it's set up)

5.0 hace 11 meses

Comentarios: I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive!

Puntos a favor:

Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy!

Contras:

Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms! Setting up discount rates/codes is not the easiest and often one little setting will make it not work. It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work.

Respuesta de World Web Technologies

hace 10 meses

Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations. We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience.

Geeske
Assistant Operations Manager en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

User friendly and lots of functionalities

5.0 hace 11 meses

Comentarios: Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues.

Puntos a favor:

Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage.

Contras:

Some of the integrations could be working more smooth, but this depends on the other platforms as well.

Respuesta de World Web Technologies

hace 10 meses

Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections. It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes. We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need.

Breanna
Lodging Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

WebrezPro Review from Swain Resort

5.0 hace 3 meses

Puntos a favor:

The convenience since the update, Helps our users book rooms easier.

Contras:

I can no longer get full sized screens of the reservations when opening them.

JOHANNA
HOTEL MANAGER en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

WebRezPro xxxxx review -The Arts Hotel-

5.0 hace 4 meses

Comentarios: Great features, user friendly. Excellent customer service, prompt and always helpful.

Puntos a favor:

User friendly. Great customer service and prompt resolutions.

Contras:

I would like to be able to show the guests that the preauthorization was released. Sometimes they arrive and want to pay with another CC.

Baris
Hotel Manager en España
Hostelería, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great PMS which enables multiple property management

5.0 hace 4 años

Comentarios: WebRezPro is a great PMS solution for us expecially with its huge number of integrated online travel agencies over the internet. We manage all our sales channels from one place thanks to WebRezPro which halps us save operation time that we spend on booking management.

Puntos a favor:

For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels.

Contras:

Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one.

Roland
Owner/manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Review of software

5.0 hace 3 años

Comentarios: It is a great program for keeping our business organized.

Puntos a favor:

It helps keep us current with reservations and know what is happening in our business moment by moment. Overall, we have been very happy with the system. The staff is always willing to help us with our questions and needs. We appreciate that aspect the most.

Contras:

I wish it had a way to track our competitors to keep our prices lower.

Amy
CEO en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Love WebRezPro

5.0 el año pasado

Comentarios: Wonderful!

Puntos a favor:

They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful!

Contras:

I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff.

Emilija
Client Services Manager en Canadá
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Simple, functional, but could use some fixes

4.0 hace 8 meses

Comentarios: Positive overall. Some bugs could use some fixing, and possibly streamlining the processes.

Puntos a favor:

The simplicity of the program that works for our needs.

Contras:

We configure changes ourselves using instructional videos, support would not do this for us.

Colin
Concierge en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

WebRezPro Daily User

4.0 hace 5 meses

Comentarios: I like that we use WRP at our property! It makes everything run smoothly in one place.

Puntos a favor:

Easy to use interface for all employees!

Contras:

Errors with sending confirmation emails, some customer history or past reservations missing.

Miran
administrative assistant en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Everyday using WRP

4.0 hace 9 meses

Puntos a favor:

Easily access, search and booking guests

Contras:

It's good for such a simple regular process, but sometimes need more work for complicate case.

Lee
Chief Operating Officer en EE. UU.
Hostelería, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Outstandning Partner

5.0 hace 12 meses

Puntos a favor:

We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up. [sensitive content hidden] and the team have always been supportive when asked for building out new functions and continue to evolve their product to keep it relevant.

Contras:

The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need.

Hayley
OWNER en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

The one and only solution that isn't tied to one payment processing company!

5.0 hace 2 años

Comentarios: It helps me keep organized and on task !

Puntos a favor:

This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found WebRezpro. You will not find a program this user friendly , at this price, that lets you use multiple integrations.

Contras:

The online Calendar view could be upgraded for ease of use for guests.

Kevin
Owner en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ease of use

5.0 hace 2 años

Comentarios: The software allows us to manage the hotel quickly, efficiently, and with ease.

Puntos a favor:

The software is great to use. Basically point and click.. Great integration with payments and customers.

Contras:

It would be great if you didn't have to pay extra for integrating with other booking agencies, for example Expedia, Booking.com....

France
Owner / Operator en Canadá
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Could not live without WebRezPro

5.0 hace 6 años

Comentarios: I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.

Puntos a favor:

Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :)

Contras:

Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team. Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

Chris
Director of Rooms en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!

5.0 hace 3 años

Comentarios: I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend!

Puntos a favor:

What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company.

Contras:

I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner!

Kristie
Resort Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

WebRezPro, Good Resort Tool

5.0 hace 3 años

Comentarios: Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful.

Puntos a favor:

Booking reservations is very easy. The system has all of the basic needs.

Contras:

Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report.

John
Owner en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Clunky with a 90s software feel.

3.0 hace 2 años

Comentarios: Could be much better.

Puntos a favor:

If I had to do it again I'd probLy use cloudbeds.

Contras:

Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old.

Matt
Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Affordable, adequate, but falling behind...

4.0 hace 5 años

Comentarios: It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it.

Puntos a favor:

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Contras:

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

Respuesta de World Web Technologies

hace 5 años

Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review!

Liz
Owner/Operator en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best decision we made for room sales

5.0 hace 8 años

Comentarios: We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Puntos a favor:

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Contras:

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Respuesta de World Web Technologies

hace 8 años

Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better. We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails. Thanks again for the wonderful feedback!