Filtrar por:

Calificación media

  • En general
  • Facilidad de uso
  • Atención al cliente

Sobre SysAid

Administra fácilmente todas las actividades de tu mesa de ayuda con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.

Descubre más sobre SysAid

Mostrando 344 opiniones

Andres E.
Analista Sistemas de Información en Colombia
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SysAid, Excelente aplicación soporte IT

5 el año pasado

Comentarios: Es la herramienta de soporte interno de la compañía, nos permite gestionar, dar seguimiento y solucionar los diferentes problemas, KPI de área IT, control de activos.

Puntos a favor:

Excelente aplicación , fácil configuración, herramientas e integraciones con otras aplicaciones corporativas, funcional, reportes y estadísticas confiables, base de conocimiento para ingenieros y usuarios finales.

Contras:

hay algunas novedades que se requieren implementar pero no hay documentación en español

Lorena A.
Lic. Sistemas en Honduras
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Plataforma de gestión de solicitudes e incidentes

5 el año pasado

Comentarios: Muy buen servicio al cliente y soporte técnico.

Puntos a favor:

Fácil de implementar y administrar, en los años que tenemos de utilizarlo ha sido mínimo el soporte técnico que se necesita para aplicar cambios.

Contras:

El app móvil no es tan funcional, debe mejorarse

Usuario verificado
IT Manager en México
Usuario de Linkedin verificado
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excelente herramienta para la gestión de activos de TI y el Soporte Técnico

5 hace 12 meses

Puntos a favor:

Muy fácil de usar tanto para los administradores como para los usuarios

Contras:

La configuración no es sencilla y la documentación puede mejorar mucho.

Isidro armando B.
Isidro armando B.
Administrador SysAid en México
Usuario de Linkedin verificado
Tecnología y servicios de la información, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

All-in-one service

5 el año pasado

Comentarios: El fácil acceso que tiene y funcionalidad del modulo de flujos de trabajo ayudaron a simplificar el proceso de compras dentro de la empresa.

Puntos a favor:

Todos los módulos son de un uso muy sencillo si como el producto en general, la integración con los servicios de AD, correo, etc, se adapto de forma sencilla para implementar los servicios de flujo de trabajo que tenemos dentro de la empresa.

Contras:

No todos los módulos estan disponibles en la versión Completa, y que deberían de colocarte los al menos por un periodo para que puedas identificar las áreas que podrías automatizar con ellos.

Juan O.
ingeniero en México
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

reseña sysaid

5 hace 12 meses

Comentarios: Se ha resuelto el seguimiento a los reportes de usuarios de sucursales y corporativo

Puntos a favor:

Es una herramienta facil de utilizar y facil de implementar, permite el seguimiento a los indicentes de forma facil

Contras:

La interfaz es muy sencilla me gustaria que tuviera mas animaciones

Dante F.
Jefe Operativo en Argentina
Externalización/deslocalización, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Contacto Directo Interáreas

3 hace 6 meses

Comentarios: La plataforma solucionó un problema de contacto con el área de IT, categorizando problemáticas y permitiendo medir los tiempos de resolución.

Puntos a favor:

Lo utilizamos como solución de contacto con servicios de IT, a través de la generación de tickets. Fácil de usar, fácil de entender y fácil de organizar a través de categorías.

Contras:

Al menos como usuario no encontré inconvenientes en su utilización ni usabilidad. Muy bien desarrollado.

Eduardo G.
GERENCIA DE TI en México
Externalización/deslocalización, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

LP

4 hace 12 meses

Comentarios: Es un buen sistema en manera general, con oportunidad de mejora en su entorno grafico.

Puntos a favor:

Su implementación y adecuación en los procesos internos.

Contras:

El aumento de sus costos en los últimos años en el paquete básico, el soporte técnico que es casi nulo en español.

Jairon andrés G.
Jairon andrés G.
ingeniero en sistemas en República Dominicana
Usuario de Linkedin verificado
Banca, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Experiencia con la aplicacion

5 hace 12 meses

Puntos a favor:

una buena integracion con dicho proveedor

Contras:

Actualmente todo esta en orden con la app

Caleb B.
Caleb B.
Administrador de aplicaciones en El Salvador
Usuario de Linkedin verificado
Electrónica de consumo, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Usa SysAid en tu empresa

5 hace 2 meses

Comentarios: Es una buena herramienta

Puntos a favor:

Administración de grupos de trabajo y proyectos.

Contras:

El precio es alto a comparación de otras herramientas

Edward F.
Edward F.
ICT Specialist en Aruba
Usuario de Linkedin verificado
Administración gubernamental, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ITIL Compliant ServiceDesk System with user-friendly self-service portal

5 hace 3 semanas Nuevo

Comentarios: SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).

Puntos a favor:

-Ticket registration and tracking -Workflow management -Self-Service portal -Reporting and Feed-back/Notification -ITIL-Compliant -Flexible and Customizable

Contras:

-Workflow Design is powerful but has a learning curve

Tim H.
Group IS Administrator en RU
Dispositivos médicos, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Not the bigest name but a full featured surprisingly good solution

5 hace 10 meses

Comentarios: I have nothing negative to say about them. Our account manager has been excellent. As far as I can remember, we have had no outages during the last 2 years. If you are looking for an ITSM solution, at least give them a try, you might be pleasantly surprised.

Puntos a favor:

Due to the help offered by Sysaid, it was easy to get the solution configured to our needs. If needed, we could have given them our requirements and they would have configured it for us. I like to learn a solution by doing the config myself, so just relied on them to point me in the right direction as and when needed. I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent. On the surface it looks quite simple but when you dig into the admin settings, it has a lot of powerful features that make it very customizable.

Contras:

Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.

Rafael V.
MIS Technician en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not so great customer service.

1 hace 4 años

Comentarios: A help desk solution in which none was being used by the companies I worked in.

Puntos a favor:

The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Contras:

I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

Justin D.
Help Desk Administrator en EE. UU.
Educación superior, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SysAid is Great!

5 el mes pasado Nuevo

Comentarios: It's wonderful. It does everything we need it to and we have plenty of support in regards to the system.

Puntos a favor:

Easy to use and easy to train others to use it.

Contras:

Customization for the site could be a lot easier.

Adewale J.
Analyst, IT Service Desk en Nigeria
Telecomunicaciones, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great User Experience

5 hace 2 meses Nuevo

Comentarios: Great graphic user interface, with awesome user experience

Puntos a favor:

Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly. Spooling at ease when and how you want it . Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation Sysaid asset lifecycle, helps with onboarding and offboarding of an employee in the business with smooth transition and great experience. Sysaid helps with right prioritization, the impact and urgency of tickets helps both the user and process manager .

Contras:

The chat console is not really in use, still struggles with the chat session from the administrative point of view

Thomas B.
Thomas B.
IT Analyst en RU
Usuario de Linkedin verificado
Práctica de la abogacía, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

SysAid - Simple Solution, Big Outcome

5 hace 2 años

Comentarios: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.

Puntos a favor:

I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.

Contras:

I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.

Garan T.
Garan T.
Desktop Support Engineer en RU
Usuario de Linkedin verificado
Biotecnología, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SysAid - Simple ITIL ticket management

5 hace 10 meses

Comentarios: SysAid has helped us implement ITIL within our organisation, track tickets and service records with SLA's and provide clear communication with our end users

Puntos a favor:

I love the customizability in every small detail. You can craft everything to capture information exactly for your organization without missing anything.

Contras:

I didn't like how the RDS agent on the laptops is a little bit of a hassle to install and uninstall. The RDS it self it a little bit flakey but definitely not a deal breaker. I wish the UI was more modern.

Kevin M.
Global Information Technology Manager en EE. UU.
Bienes de consumo, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

SysAid the ITSM that you need.

5 hace 8 meses

Comentarios: We are using it for Ticket management, Self Service Knowledge base, Asset Management, Patch Management and reporting.

Puntos a favor:

SysAid Ticket management are completely customizable to fit our business needs. Asset Management gives complete visibility into assets across the organization and reporting The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic.

Contras:

The integrated remote control piece works but we miss some features of a more robust product.

Michael G.
IT Manager en EE. UU.
Práctica de la abogacía, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A great product.

4 hace 10 meses

Comentarios: Great

Puntos a favor:

The constant improvements and how they take in suggestion from the users.

Contras:

Really nothing, the only thing I can say bad is it has so many great features that it is difficult to use them all. you really need to plan out the implementation.

Charles K.
IT Service Desk Manager en Nigeria
Petróleo y energía, 5,001-10,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Impact of SysAid

5 hace 12 meses

Comentarios: My overall experience on SysAid has been awesome, however, there are some challenges been faced during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of the professional support, but however, there is a user-guide to help.

Puntos a favor:

The features I like most about the software is the Advanced reporting, It helps to give detailed reports about your ticketing system as a whole,location-wise, computer assets, service been used mostly etc. It also gives room to have full control as desired.

Contras:

The Features that should be improved is unable to filter the customized field which is the most the critical feature that is important. For instance, when an additional feature is created manually separate from the original features, it is difficult to filter. for the implementation to take place, it will fee for a professional support as it is concluded as a project.

Chris W.
Chris W.
IT Support Manager en EE. UU.
Usuario de Linkedin verificado
Servicios para instalaciones
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SysAid is a great product that could be a fantastic product

4 hace 4 años

Comentarios: We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.

Puntos a favor:

We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.

Contras:

Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.

Hitesh L.
Head of IT Servcies en RU
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SYSAID is a great ITSM Tool comparable to any other global tool but really great value for money

5 hace 2 años

Comentarios: We have been using SYSAID since 2012. It was easy to implement and roll out to the business. Today even our [SENSITIVE CONTENT HIDDEN] uses SYSAID to log tickets for issues.

Puntos a favor:

Ease of use and setup with Asset management/Projects modules which are easy to use

Contras:

The reporting tool exports to Excel 2003 format. needs updating to Excel 2016 or higher

Eric F.
Engineer en Israel
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

All essencials in one service desk

5 el año pasado

Comentarios: IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.

Puntos a favor:

No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.

Contras:

I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.

James W.
James W.
Systems Administrator III en EE. UU.
Usuario de Linkedin verificado
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

SysAid Review

4 hace 2 años

Comentarios: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.

Puntos a favor:

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

Contras:

Workflow management is a little outdated and has a bit of a learning curve.

Lori S.
Support Lead en EE. UU.
Minería y metalurgia, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Help Desk management system

5 el año pasado

Comentarios: SysAid team is great! they are very responsive and always there to help.

Puntos a favor:

Ease of use. Workflow capabilities are great. Easy to setup new groups, categories, ect.

Contras:

Reporting functions are getting better but still in progress.

Lorne H.
ICC systems Tech en Canadá
Administración gubernamental, 5,001-10,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Customizable and easy to use

5 hace 12 meses

Comentarios: Excellent we use this to keep track of our system and componets

Puntos a favor:

Customizable and easy to use, Good support and the product never seems to need any maintance

Contras:

Some of the small things like window size on some parts of the app...small things mostly