--- description: ¿Qué piensan los usuarios de CallFire? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de CallFire gracias a Capterra Perú. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallFire - Opiniones, precios y características - Capterra Perú 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de campañas](/directory/30012/campaign-management/software) > [CallFire](/software/106571/callfire-cloud-call-center) # CallFire Canonical: https://www.capterra.pe/software/106571/callfire-cloud-call-center Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/106571/callfire-cloud-call-center?page=2) > Acelera la marcación saliente con la carga de contactos de CallFire y conecta a los agentes de ventas con clientes potenciales en minutos. > > Veredicto: 26 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa CallFire? Con el sistema CallFire, los clientes de cualquier tamaño son ideales. El software es fácilmente escalable para maximizar un equipo de inicio ligero o ayudar a mejorar la eficiencia en el nivel empresarial. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 26 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CallFire - **Ubicación**: Santa Monica, EE. UU. - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: USD 599.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - CRM - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de listas de llamada - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Integración de telefonía informática - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Panel de comunicaciones - Personalización de la voz - Registro de llamadas - Seguimiento de conversión - Seguimiento de palabras claves - Supervisión de llamadas - Varias campañas - Varios scripts - VoIP ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de campañas](https://www.capterra.pe/directory/30012/campaign-management/software) ## Categorías relacionadas - [Software de gestión de campañas](https://www.capterra.pe/directory/30012/campaign-management/software) - [Software para call center](https://www.capterra.pe/directory/30007/call-center/software) - [Soluciones de telefonía](https://www.capterra.pe/directory/30084/telephony/software) - [Software de gestión de ventas internas](https://www.capterra.pe/directory/30680/inside-sales/software) - [Sistemas IVR](https://www.capterra.pe/directory/30231/ivr/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pe/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [JustCall](https://www.capterra.pe/software/157853/justcall) — 4.1/5 (223 reviews) 3. [Five9](https://www.capterra.pe/software/132405/five9) — 4.2/5 (481 reviews) 4. [LiveAgent](https://www.capterra.pe/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Dialpad](https://www.capterra.pe/software/190976/dialpad-sell) — 4.2/5 (562 reviews) ## Opiniones ### "CallFire is an Effective & Affordable Solution" — 5.0/5 > **Amber** | *5 de diciembre de 2018* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful > > **Puntos en contra**: - I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes. > > I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business. ----- ### "Callfire Review" — 4.0/5 > **Usuario verificado** | *9 de octubre de 2018* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues. > > **Puntos en contra**: Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement. > > It has been a great help for my business to generate more revenue with better quality and low maintenance problems. ----- ### "Horrible support, and way too many calls dropped" — 1.0/5 > **David** | *24 de marzo de 2022* | Automoción | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Interface is relatively easy to use. That's about it for now. IVR support is non-existent. > > **Puntos en contra**: Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues. ----- ### "Use it all the time for my business" — 5.0/5 > **Usuario verificado** | *22 de febrero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button > > **Puntos en contra**: I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes > > great software\! ----- ### "Easy to use and feature rich, we've grown to absolutely love it." — 5.0/5 > **Usuario verificado** | *7 de mayo de 2018* > > **Puntos a favor**: The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track \& update metrics, increasing our overall productivity quite quickly. > > **Puntos en contra**: Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts \& promotions, along updates and notifications so easily, we were very pleased. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.pe/software/106571/callfire-cloud-call-center?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.pe/software/106571/callfire-cloud-call-center) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados