Opiniones de GoTo Resolve

"Best remote eccess platform"

Comentarios: Best for remote eccess easy to use and install.

Puntos a favor:

This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.

Contras:

Everything great very helpful but little pricey.

GoTo Resolve Review

Comentarios: The software offered a comprehensive ticketing and incident management solution that streamlined support processes. The customizable ticket fields and workflows allowed for adapting the system to specific business requirements, improving efficiency and productivity. The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets.

Puntos a favor:

One of the things I liked most about GoTo Resolve was its robust ticketing system and incident management capabilities. The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs. Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues. The collaboration features, such as internal notes and assignment tracking, further enhanced team productivity and communication.

Contras:

One aspect I liked least was the limited reporting and analytics options. Although the software provided basic reporting functionalities, there were certain instances where more advanced analytics and visualizations would have been beneficial. Having more flexibility in generating custom reports and gaining deeper insights into ticket trends, agent performance, and customer satisfaction metrics would have added value to the overall experience. More robust reporting capabilities would have enabled better decision-making and continuous improvement of support operations.

GoTo is helpful for remote work

Puntos a favor:

GoTo Resolve gives us the solution we need for remote employees to connect to PCs in office

Contras:

GoTo Resolve experiences some latency issues every now and then

GoTo Resolve is my go-to for managing customer support tickets and streamlining communication with clients.

Puntos a favor:

The software is user-friendly and has helped improve our response time to customer inquiries.

Contras:

There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement.

Paul's Review

Comentarios: Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.

Puntos a favor:

The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.

Contras:

Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).

Unsatisfied with the software performance

Comentarios: I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing.

Puntos a favor:

After successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation.

Contras:

Saving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly.

GoToResolve - a good step forward from GTa

Comentarios: definitely a step forward from gotoassist with the added features

Puntos a favor:

the new features are great and do make life somewhat simpler

Contras:

the added password popup for admin features, but hey, its an extra security step so good really

Our experience with GoTo Resolve

Comentarios: Overall very happy with GoTo Resolve and will continue using it in the near future. Pricing and features included could be communicated out more clearly.

Puntos a favor:

GoTo Resolve is quickly adding features and expanding it's product offering, remote support and remote PowerShell tools work very well.

Contras:

As an early adopter we have experienced a few bugs which resulted in temporarily dipping back to a previous GoTo product for remote support. Layout changes are also happening very frequently which may become a nuisance.

GoTo Resolve - HelpDesk Review

Puntos a favor:

The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session.

Contras:

When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues.

Easy to use!

Puntos a favor:

The interface is very user friendly. Great customer service and prompt replies.

Contras:

I don't have any cons to say with my experience so far!

Great product

Puntos a favor:

Dependable and has good security and quick connection

Contras:

Some of our customers were unable to use on their side.

Great Product

Comentarios: Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.

Puntos a favor:

easy to deploy. Easy to use. Can see if a user is active before connecting.

Contras:

The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.

GoTo is a great product for admins to control and manage remote computers

Puntos a favor:

Very easy to use. Able to setup groups to better define areas of physical locations of PCs.

Contras:

A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased.

Don't like Goto Resolve

Comentarios: poor

Puntos a favor:

reporting.

Contras:

very slow and there are times program can not find asset

Great RMM for a good price

Puntos a favor:

App IntegrationEase of UseDevice AlertsAbility to push Windows Updates to devices

Contras:

Deployment could be a bit betterInterface looks a bit bare

My GoTo product to Resolve customer device issues remotely!

Puntos a favor:

I use the remote support access and control feature the most to help me support my customers with their device issues, and it works great!

Contras:

The most difficult part is getting some users to properly download and install the support client, it takes some extra steps especially on mac, but that is out of GoTo’s control.

Good Use of Resources

Comentarios: Very good overall.

Puntos a favor:

I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.

Contras:

Having to download the app to see a customers mobile device is a bit inconvenient.

GoTo Resolve Is Our GO TO APP

Puntos a favor:

I like that it is easy for us and the customer to use. The customer just clicks a link and then we have our eyes on site. It has saved use numerous truck rolls to our osp department.

Contras:

I haven't found any thing I do not like about this product. It is easy to use and very well put together.

One of the Best helpdesk solution

Comentarios: It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.

Puntos a favor:

It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.

Contras:

I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.

Inexpensive Remote Software

Puntos a favor:

The feature that I like the most would be the group of unattended computers you can create so you can easily connect when needed. There's also an option to have one-time remote session if the computer is not yet in the list. Asking for user's permission to connect is equally important. Multiple remote sessions are also allowed which is somehow another feature that I like.

Contras:

I don't like the way they license the app. It only allows one user at a time.

Premier Desktop Remote-in Application

Puntos a favor:

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Contras:

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.

Comentarios: Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.

Puntos a favor:

There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Contras:

It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

Good app for remote support

Comentarios: Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.

Puntos a favor:

It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.

Contras:

Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.

Great, dependable remote software

Comentarios: No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user.

Puntos a favor:

Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.

Contras:

The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

LogMeIn

Comentarios: I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection

Puntos a favor:

Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine

Contras:

It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.