Opiniones de LiveAgent

Una solución integral de servicio de asistencia con algunas deficiencias

Comentarios: A pesar de las deficiencias, mi experiencia general con LiveAgent ha sido positiva. Considero que la plataforma es una solución poderosa y robusta que ha mejorado significativamente la eficiencia y los tiempos de respuesta de mi equipo.

Puntos a favor:

Considero que la función de soporte multicanal es increíblemente eficiente, lo que me permite administrar fácilmente los correos electrónicos, los chats en vivo y las interacciones en las redes sociales en un solo lugar.

Contras:

He notado que la curva de aprendizaje de LiveAgent puede ser bastante empinada para algunos usuarios, especialmente para aquellos con habilidades técnicas limitadas.

LiveAgent : Una plataforma sólida para el servicio al cliente.

Comentarios: Es una plataforma solida de servicio al cliente con características útiles y herramientas de automatización para ayudar a empresas a gestionar sus interacciones con los clientes. Aunque su costo puede ser alto y su uso puede ser complejo, no deja de ser una buena opción para empresas que desean mejorar su servicio al cliente.

Puntos a favor:

Incluye varios canales como el chat en vivo, correo electrónico, llamadas, mensajes de texto y redes sociales. Además muestra una interfaz personalizable permitiendo adaptar la aplicación a las necesidades de los usuarios.

Contras:

Su costo es alto para empresas pequeñas y medianas, incluso el personalizar la plataforma puede ser compleja y su soporte se encuentra para un número limitado de idiomas.

Agente en Vivo

Comentarios: En general ha sido buena, esperemos que en próximas actualizaciones siga mejorando este producto.

Puntos a favor:

Una de mis funciones favoritas es el informe de ubicación (que muestra en qué parte del mundo se encuentra el usuario), así como la capacidad de enviar una invitación de chat al usuario mientras navega por su sitio web

Contras:

Creo que el único inconveniente que he encontrado es el requisito de iniciar sesión en su cuenta con frecuencia para mantener la cuenta activa. No me gusta tener que configurar un recordatorio para iniciar sesión por temor a que mi cuenta se desactive.

LiveAgent la app que nos ayuda a mejor en la calidad con los clientes

Comentarios: Aumentado mis clientes, a mejorado la comunicación de los clientes con la empresa es una excelente herramienta

Puntos a favor:

Es una herramienta que me a facilitado en la empresa para la calidad para mis clientes

Contras:

Falta un poco más de herramientas, pero es muy buena el software me ayudado mucho es indispensable en mi trabajo

Mensajeria instantanea

Puntos a favor:

Tiene muchos puntos favoritos lo genial es el soporte de 24, tiene muchas herramientas que hace facilitarte el trabajo y mejora la calidad de la empresas, el historial , los chat en vivo, el monitorio de las llamadas, es efectivo y tiene una interfaz agradable.

Contras:

No tiene muchos contras, solo que un poco de capacitación para realizar el software, apesar de que se utilizo gratis, hay ciertas herramientas que son pagada, pero como todo si quiere mejor calidad , hay que pagar.

Excelente programa

Puntos a favor:

Es acceso fácil y rápido entendimiento solución a lo que se necesita

Contras:

Todo bien, al principio sí algo difícil para entender pero ya después todo fácil

LiveAgent como CRM multicanal

Comentarios: Bastante conforme con el proyecto

Puntos a favor:

La facilidad de implementación e integración multicanal

Contras:

Podría mejorar el sistema de etiquetas y tipificación de las conversaciones

Chats para negocios pyme

Comentarios: Satisfactorio en lo general sobre todo ñara brindar información rapida y.una comunicaciónmas personalizada

Puntos a favor:

Una funcionalidad sencilla practica divertida de hablar via chats con clientes t contactos

Contras:

Cuando se cae la conexión y el.proceso de implementacion para negocio

Excelente app para mantener mi dia a dia en orden

Comentarios: Gracias a LiveAgent estoy dando solución a muchas áreas de mi negocio como principal la atención al cliente de manera oportuna y hábil, gracias a su función de grabar llamadas así mido la calidad de cada llamada.

Puntos a favor:

Me ha gustado mucho ya que tiene un sistema de atención al cliente las 24 horas y eso me ayuda a mantenerme como activa en mi negocio y no perder llamadas aun cuando quizá no puedo responder la herramienta en automático funciona y da calidad a las llamadas. Recomiendo ampliamente LiveAgent.

Contras:

Se me dificulta un poco la función de crear tickets.

Evaluación LiveAgent

Puntos a favor:

Es excelente para resolver cualquier inquietud

Contras:

Por el momento ha cumplido con mis requerimientos

Muy buen software

Puntos a favor:

Es un software muy intuitivo y fácil de usar

Contras:

Nada todo es muy sencillo y rápido apostaría por seguir usandolo

Buenos agentes

Puntos a favor:

Lo que mas ne ha gustado es que ellos me ayudan a recuperar mi clave

Contras:

Hay publicidad deberia haber menos publicidad

Atención al cliente

Puntos a favor:

LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente.

Contras:

En ocasiones deja que desear algunas funcionalidades

Cheap alternative for livechat

Puntos a favor:

Easy to use, cheap, well working alternative for livechat.

Contras:

I'm app sumo tier client - so, for me software is priceless :)

Really useful, even on free plan

Comentarios: LiveAgent was a better upgrade for the support group in my team, however I must state that it does get pricey the more members you invite to the support panel, so its not recommended for teams that are on a budget or have excessively large customer support teams (i.e. more than five staff).Regardless, it is easy to set up the knowledge base, the live chat system, the support portal and the customer forums.

Puntos a favor:

>> Automatically makes a ticket when an email arrives>> Easy to open, edit or close tickets>> Setup for the live chat is quick and easy>> Automatic and constantly active spam filtering>> 2FA for account security and HTTPS connection to the knowledge base>> Relatively cheap for small teams (if you wish to upgrade to Small)>> Able to save chat transcripts on Small plan>> Easy to attach files to tickets>> App for iPhone and Android on all plans>> Able to set up business hours>> Ticket merge available to combine more than one ticket with the same subject (from the same user)

Contras:

>> To enable call centre, gets expensive on Medium plan>> Not ideal for large support teams that are on a budget>> Branding is only removed on Medium plans and above>> Limited ticket history on Free plan>> No integrations on Free plan

Liveagent problem

Puntos a favor:

This is for people who like to make new friends and I like to meet people and talk so that's fine too

Contras:

The login process of this app is very slow, if it is fixed then it can be even more useful.

HR Support with LiveAgent

Comentarios: LiveAgent is a fantastic tool for HR specialists. It's intuitive, feature-rich, and has greatly improved my workflow. The support team is also top-notch, always willing to help with any questions or issues.In conclusion, if you're an HR specialist looking to streamline your work and improve communication, LiveAgent is definitely worth checking out.

Puntos a favor:

LiveAgent has made HR support a breeze with its user-friendly interface and robust set of features. Communication with employees and clients is seamless, thanks to the integration with multiple channels, including email, live chat, and social media. The ability to automate repetitive tasks has saved me a ton of time, freeing me up to focus on more strategic initiatives.

Contras:

On occasion, the software can be a bit slow, but it's not a major issue. The mobile app could also use some improvement, but it gets the job done.

Mgala muue na haki yake umpe! I therefore give LiveAgent it's due

Comentarios: My experience with LiveAgent has been an outstanding one. Before knowing it existed, I was having constant troubles of keeping track of my clientele given that am an insurance sales person. But with LiveAgent the narrative is changed, I can keep record and group my clients depending on the products the want and also attend easily to them incase of queries on their policies for those already on bond therefore saving my time and energy and ensuring a flawless interaction between my business and customers

Puntos a favor:

LiveAgent is a game changer for my team an I. It has recommendable features and capabilities which ensures the relationship between customers and the business remain a strong bond forever. Some of the features I have found quite breathtaking include; the ticketing system which ensures that all customers inquiries are attended to from a single interface. Multiple agents attending to one problem can be a thing given that all these customer inquiries stream from a single interface but LiveAgent this is curbed fully since it automatically detect in cases of any collision. Another thing is that it tracks and rate each interaction with the customer and gives some ratings which can be used to track how well our customers inquiries have been answered and needs met. Referring later Incase the workload of our customer assistants escalate is a thing that we really considered and with no doubt it is handles by audit logs in LiveAgent. Clients and customers will often want more information on products, necessitating the sending of more reading materials on the same and with this you can make use of attachment and copy and paste capabilities. Also it act more as a CRM tool where contacts of companies and customers are well generated ,stored and manages in LiveAgent. Also on the same contacts can be grouped according to their needs . All these functionalities qualifies LiveAgent as the CRM tool of the present and the future. Save your business and keep track of customers and their needs.

Contras:

To be honest I have loved every inch of LiveAgent and have found nothing that is opposite of what I expected. Instead it always amaze and exceed my expectations.

Kudos to LiveAgent for being a champion in customer support. Exceptional and brilliant software.

Comentarios: The experience from our end has been a reliable one. From implementation to usage, LiveAgent has always been at the top most level in ensuring that we are able to meet our customer support delivery needs in the best way we know how. This allows us to give our customers a satisfying experience by delivering real-time support to their inquiries and ensuring they are always contented with the services that we offer.

Puntos a favor:

LiveAgent dashboard is clean and the Graphical User Interface is simplified making it an outstandingly easy to use tool. A that LiveAgent does best is allowing the customer support team to always be available for the customers by offering real-time and up-to-date resolution and customer support services. The user support is 24/7 available and very helpful. It has a lot of plugins which allows you to connect it with other products in use like Google Forms, MailEnable among many others. The livechat option is very impactful as it allows customers to easily and quickly reach out for customer support services. Also, it makes it possible for you to deliver quality and satisfying customer support to your customers through multiple support channels ensuring total customer satisfaction at any given time.

Contras:

LiveAgent ease of usability is key to its success in ensuring that customer support services are delivered in the most reliable and effective way possible. I have used this product for a while and i can confidently say that there no feature which is difficult to use or any feature that i would want to be added.

A highly efficient support service tool that ensures customers have a unique &transparent experience

Comentarios: It is evident that LiveAgent has made significant efforts to enhance its customer support services through its unique tools, which offer customers multiple channels of communication and self-service options. These tools have also helped to improve response times and distribute the workload among team members.

Puntos a favor:

I especially appreciate the useful features and versatility of LiveAgent's live chat tools, as well as the easy management of customer tickets. I love the fact that LiveAgent increases our ability to respond directly and reduces downtime for support. It also enables us to track chats and tickets, as well as use email templates to send clear and comprehensive messages to our customers. LiveAgent provides comprehensive reports that allow us to efficiently analyze customer behavior. We can obtain a complete summary of customer inquiries, including information on the time, date, status, response speed, and level of satisfaction with the service. This helps us identify areas for improvement. Additionally, LiveAgent provides perfect integration with our other applications, allowing us to configure a great database for managing customer orders.

Contras:

It would be beneficial if LiveAgent's notification system could be further customized to enable automatic alerts based on the priority or importance of customer requests.

Affordable and substantial tool!

Puntos a favor:

We can arrange our call center and phone systems, making it easier for customers and staff to interact. Live conversations provide high-quality video conferencing and virtual gatherings.

Contras:

I'd want to attract your attention to a representative who receives notifications whenever a comment is submitted to a ticket. In addition, the platform features a chatroom or internal communication capabilities, which is essential for team collaboration while dealing with challenges.

Many useful features. Great companion for your website

Puntos a favor:

The location report (which shows a user's location anywhere in the world). Also, the ability to send a chat invitation to a user while browsing your website. Being able to record and store the calls received from the clients is also helpful.

Contras:

The software is pretty complete. Nothing to dislike really.

First experience with the program

Puntos a favor:

Interation with other apps, customer service

Contras:

Customer support languge is english only

Live Agent has helped us to level up our customer service.

Comentarios: Overall LiveAgent has been a godsend compared to our previous provider, the automation alone makes it worth its weight in gold, there was a cost saving for us to switch to LiveAgent but more importantly we have saved on time and resources.

Puntos a favor:

This software has enabled my team to work more efficiently, the automation available with the software has allowed us to track the sorts of queries we are recieiving and the volume of those queries, all of which can be reported back to our clients. The automation has allowed us to automatically respond to people with specific queries based on keywords which means that our overall volume of work has decreased.

Contras:

It would be great if their was downloadable graphs and charts, and generally easier reporting.

Great cooperation with Liveagent

Comentarios: So far it is great!
I am looking forward to new features such as Whatsapp, Chatbot and Call rotation, and, I am sure we will improve our usage of the software even better.
Keep doing the great job you are doing!

Puntos a favor:

I like that Liveagent provides such close support to our team, never leaving our agents without a reply. Also, they care about the customers and provide close interaction with us.

Contras:

It is not that easy when different departments are integrated into the platform, and, it requires some time to set up all the functionalities, so they are not colliding