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Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.
Wisdoms live view shows you what your customers are seeing in real-time, and enables interactive screen sharing to help solve them, with no user installations. Wisdom integrates with Intercom and other Live Chat services. Wisdom is offering a 14 day free trial, to get your team pro-actively engaging with your customers!
Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.
Customer support solution for eBay sellers. A single inbox for all your eBay account, rout your tickets into a single place and manage them efficiently with automation and time-saving features.
Customer support solution for eBay sellers.
Fast and central access to current information and less redundant communication! BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki. And this software offers much more than just a sample of extensions. BlueSpice is the optimized tool for agile knowledge sharing, documentation, and collaboration.
BlueSpice is used for knowledge and quality management, technical and organizational manuals, support, and service desks.
Enterprise distribution of the famous Wikipedia software MediaWiki, that allows optimized agile knowledge management.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty.
Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
The best customer experience is built with Kiodesk. Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.
Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.
Software de centro de ayuda listo para ITIL, 15 procesos certificados por pinkverify. Base de conocimiento, gestión de requisitos (incidentes, solicitudes, PQR), proveedores, problemas, cambios, SLA/ANS y mucho más. Interfaz de usuario omnicanal agradable e intuitiva. Servicio SaaS basado en la nube (AWS). 18 años en el mercado y más de dos millones de usuarios activos posicionan a esta solución como el centro de ayuda de ITIL líder en Latinoamérica.
Sistema de tickets de software para centro de ayuda, SLA, base de conocimiento, preparado para ITIL, 15 procesos certificados por PinkVerify.
Desde 4.99.
IT asset management and support platform that enables teaches to quickly report issues with instructional technology and facilities.
IT asset management and support platform that enables teaches to quickly report issues with instructional technology and facilities.
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.
Back is a collaboration and automation platform that enables internal service and business operations teams (like HR, Finance, IT, and others) to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way through automation. Back is the first platform designed from the ground up for the easiest and fastest use in non-technical and IT teams.
Optimize and automate workplace request on one intuitive platform
Gestionar el uso, la disponibilidad y la salud de los activos de tus distritos es una responsabilidad creciente. Es por eso que se creó GetHelp, una herramienta de centro de ayuda basada en la web integrada con el sistema de gestión de activos TIPWeb-IT. Los técnicos pueden ver la información relacionada con un activo mientras resuelven el ticket, sin tener que iniciar y cerrar sesión en sistemas dispares.
Administra los tickets del centro de ayuda con eficiencia y facilidad en una plataforma integrada basada en la nube.
Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required.
Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed and delivering exceptional customer experiences.
Reach out today to learn more.
Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote work
Simplified helpdesk ticketing system and live chat platform for startups and businesses.
Simplified helpdesk ticketing system and live chat platform for startups and businesses.
Inserve is an online IT service desk software especially made for Managed Service Providers.
Inserve is an online IT service desk software especially made for Managed Service Providers.
(0 reseñas)
Crow Canyon's IT Help Desk for Office 365 and SharePoint is a comprehensive but easy to use help desk that increases options for ticket submission, including our portal, email, mobile platforms, and the web, turns those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets.
Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365
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Help desk software solution for the IT support and service provider communities.
Help desk software solution for the IT support and service provider communities.
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Web-based help desk solution that allows you to utilize remote technicians.
Web-based help desk solution that allows you to utilize remote technicians.
(0 reseñas)
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
(0 reseñas)
Velocity Integrations Software Corporation was founded on the growing and constantly changing needs of today's IT Help Desks. Our vision is to empower people in IT Problem Management by offering the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.
Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled.
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Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.
Multi-user help desk software application that is affordable, simple to install and easy to use.
(0 reseñas)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
(0 reseñas)
Software de centro de ayuda basado y de seguimiento de errores en la web que está disponible como una solución alojada ASP o instalada localmente.
Software de centro de ayuda basado y de seguimiento de errores en la web que está disponible como una solución alojada ASP o instalada localmente.
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Fully functioning web-based and ITIL compliant Incident and Problem Management tool that allows you to track, organize, manage, and answer the toughest desktop support challenges. Available as a standalone solution or an ideal complimentary solution with our IT Asset Management Suite, NetSupport DNA. Free trial available.
Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.
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Web-based customer service solution that enables sales force automation, service management, facilities management, and compliance management.
Customer service solution that enables sales force automation, service management, facilities management, and compliance management.
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Web based customer service software for small to medium sized businesses.
Web based customer service software for small to medium sized businesses.
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AccessAble Help Desk Pro Edition 2018 is a comprehensive application for IT/Computer Support Staff. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend by default but can easily switch to Microsoft SQL Server. A comprehensive but optional web interface is also included with your site license.
A simple windows desk application that contains high-level functionality. Customizable reports, support requests and user information.
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Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
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Handle all types of support requests from questions to solutions, in one tool. Easily set up the workflows that best suit your organisation with the many settings and plug-ins of Artologik HelpDesk. Compile your own reports for following up and improving your products and services.
We are here for you if questions arise. Get fast solutions with the help of our competent and committed support team.
HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports
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Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
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Track your clients, products and services; fast, easy and simple to set up.
Track your clients, products and services; fast, easy and simple to set up.
(0 reseñas)
NTR Cloud: solución segura, rápida y fácil de usar de control remoto, acceso y soporte.
NTR Cloud: solución segura, rápida y fácil de usar de control remoto, acceso y soporte.
(0 reseñas)
Web based help desk software solutions for IT SM, Account Management or general help desks.
Web based help desk software solutions for IT SM, Account Management or general help desks.
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Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
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Complete help desk solution which allows a company of any size to provide efficient support to its customers.
Complete help desk solution which allows a company of any size to provide efficient support to its customers.
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Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security.
Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.
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Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on.
Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information a
A fully integrated Help Desk, Client and Asset Management system to power your call center.
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Sistema de atención al cliente basado en navegador con características que incluyen: tickets de problemas, gestión de activos, inventario de piezas, gestión de proveedores, RFQ.
Sistema de atención al cliente basado en navegador con características que incluyen: tickets de problemas, gestión de activos, inventario de piezas, gestión de proveedores, RFQ.
(0 reseñas)
Organizes your customer care so you can focus on delivering the best service possible.
Organizes your customer care so you can focus on delivering the best service possible.
(0 reseñas)
Módulo opcional DotNetNuke para mesas de ayuda, CRM, versiones de software, bases de conocimiento, gestión de proyectos, seguimiento de problemas, seguimiento de tiempo y gestión de tareas, entre otros.
Módulo DotNetNuke para mesas de ayuda, CRM, versiones de software, bases de conocimiento, gestión de proyectos y seguimiento de problemas, entre otros.
(0 reseñas)
PC remote support software designed for MS for on-demand technical support through firewalls.
PC remote support software designed for MS for on-demand technical support through firewalls.
(0 reseñas)
Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..
Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..
(0 reseñas)
Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.
Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.
(0 reseñas)
Simplydesk allows you to quickly implement a helpdesk adapted to your environment and to manage your IT and Furniture Assets
Simplydesk allows you to quickly implement a helpdesk adapted to your environment
(0 reseñas)
Help Desk ticketing system with integrated knowledge base and department specifications.
Help Desk ticketing system with integrated knowledge base and department specifications.
(0 reseñas)
Helpdesk management system that provides ticket status tracking and performance reporting functionality.
Helpdesk management system that provides ticket status tracking and performance reporting functionality.
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Open source web-based highly customisable customer support management system for IT support companies.
writen in LARAVEL and JAVASCRIPT ( neweset best languages)
WEB BASED
Open source web-based highly customisable customer support management system for IT support companies.
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SupportDesk is the powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more!
SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.
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Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail.
Founded in 2016 and based in Brooklyn, NY, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
Keeping is the world's first customer support platform integrated with Gmail.
(0 reseñas)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.
Web-based service desk with customer service portal designed for internal ITSM and external customer support.
(0 reseñas)
Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.
Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.
(0 reseñas)
Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelps products which are chatbot, talkbot and mail bot proactively starts chatting with your customers and solves the query, gives assistance if they have any.It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services.
Faasthelp-Artificial intelligence powered sales and customer support software
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Valuemation for IT Service Desk Management helps the IT service desk control and carry out all support activities. While a ticket is handled, everyone involved can see the relevant information, as well as activities that have been or still need to be done, at all times. Integrated solutions, such as the IT knowledge base, and root cause analysis options as well as insightful process KPIs speed up the solution process.
A modular, well-integrated suite for efficient support of your operational IT service management.
(0 reseñas)
Servicio de ayuda moderno, de código abierto y multilingüe, que incluye tickets de correo electrónico, base de conocimientos y comunidades de asistencia.
Servicio de ayuda moderno, de código abierto y multilingüe, que incluye tickets de correo electrónico, base de conocimientos y comunidades de asistencia.
(0 reseñas)
HyperTeams Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! When used internally, this system gives employees a better way to send, track, and manage their work tickets. That means no more running marathons around the office when you need help or stalking IT when your computer crashes! When used externally, this solution gives your customers the opportunity to submit their own complaints or cases directly to the system.
HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service!
(0 reseñas)
Centro de ayuda en la web, atención al cliente y software de asistencia en línea.
Centro de ayuda en la web, atención al cliente y software de asistencia en línea.
(0 reseñas)
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.
(0 reseñas)
MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field.
MaxContact has been built from the ground up with the latest technologies to be truly hosted.
(0 reseñas)
Centro de atención basado en web y solución de gestión de equipos con gestión de activos empresariales.
Centro de atención basado en web y solución de gestión de equipos con gestión de activos empresariales.
(0 reseñas)
Ticketing solution with the following features: automatic ticket creation from emails, automatic ticket assignment and deadline calculation, root cause analysis, productivity reports, automatic communications sent to the end user, calculus of incidents' resolution time which facilitates invoice and quote issuance.
Benefits: increased operational efficiency, high end-users level of satisfaction and loyalty, low rate of repeat incidents, equitable workload of the personnel in charge with tickets
Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution.
(0 reseñas)
Akio propone una plataforma de conversación de clientes multicanal unificada combinada con un completo sistema de escucha y analítica de cobertura de medios, conversaciones sociales y comentarios de clientes. Estas soluciones están diseñadas para ayudar a las empresas a optimizar la experiencia de atención al cliente, aumentar el conocimiento del cliente y mejorar la estrategia de marketing y las comunicaciones. Esta cartera de productos incluye Akio Unified, Akio Spotter y Akio Analytics.
Akio es una plataforma conversacional de clientes multicanal combinada con un sistema completo de escucha y analíticas.
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Cingo proporciona a las empresas con clientes en movimiento una plataforma móvil que admite comunicaciones de chat en vivo, correo electrónico, voz, video, uso compartido de pantallas. Además, incluye integración de botones de ayuda de sitios web gratuitos y SDK (kit de desarrollo de software, por sus siglas en inglés) de aplicaciones móviles. Esto garantiza una experiencia de asistencia al cliente agradable y sin interrupciones, incluso si el cliente debe pasar de su computadora a su dispositivo móvil. Lo mejor de todo es que obtienes todas las funciones sin importar cuánto pagues, por lo que siempre puedes elegir la forma correcta de brindar servicios a tus valiosos clientes.
Plataforma omnicanal y centrada en el móvil que admite comunicaciones por chat, correo electrónico, voz y video e integración de aplicaciones móviles y web gratis.
(0 reseñas)
Service Desk and Asset Management solution designed for ticket creation & monitoring.
Service Desk and Asset Management solution designed for ticket creation & monitoring.
(0 reseñas)
Software de servicio técnico basado en la web que cuenta con chat en vivo y asistencia de escritorio remoto.
Software de servicio técnico basado en la web que cuenta con chat en vivo y asistencia de escritorio remoto.
(0 reseñas)
Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.
Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.
(0 reseñas)
Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.
Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.
(0 reseñas)
uCare is the ultimate WordPress plugin to create a fully-featured support ticket help desk system for your business. It is integrated with WooCommerce and Easy Digital Downloads.
With unique user roles for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience
which is aimed at increasing customser satisfaction. uCare allows you to work on customer support tickets directly from the backend or the frontend.
Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.
(0 reseñas)
Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.
Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.
(0 reseñas)
Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.
Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.
(0 reseñas)
Software de asistencia al cliente que organiza, separa y finaliza llamadas con unos pocos clics.
Software de asistencia al cliente que organiza, separa y finaliza llamadas con unos pocos clics.
(0 reseñas)
Artificial Intelligence + Helpdesk Software = Better Relationships.
ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning.
ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.
Multi-channel customer service software fully powered by artificial intelligence.
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DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by Artificial Intelligence (V-Agent and V-Voice).
DataKnowl Contact is the evolution of the Cloud Contact Center and Support Ticket System software. Manage phone calls and messages, thanks to the scalable Interaction Center; manage, reply and track requests thanks to the complete Support Ticket System, or engage live with a customer thanks to the real time features.
Cloud-based omnichannel platform designed for optimization and automation of customer service and engagement.
(0 reseñas)
Web application on premise with ticketing and inventorying systems for IT businesses.
Web application on premise with ticketing and inventorying systems for IT businesses.
(0 reseñas)
F1Helpdesk provides simplified approach for IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices. Incorporating key components such as Incident Management, Problem Management and Change Management.A comprehensive enterptise application covering SLA Management & Escalation,Business Rule Engine, Flexible Workflow, SAP integration, Asset Upload,HelpDesk Agent Workspace,In Dispatch/In Queue/In Service Box,Knowledge Management,Customizable Reports
Complete help desk and knowledge management solution for businesses of all sizes, with built in reporting capabilities.
(0 reseñas)
FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions.
FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution
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Online help desk software powered by AI, that supercharges your customer support and customer relations.
Online help desk software powered by AI, that supercharges your customer support and customer relations.
(0 reseñas)
Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.
Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.
(0 reseñas)
Solución de centro de ayuda con un menú de voz incorporado, colas de llamadas, identificación de clientes y gestión de calidad de llamadas.
Solución de centro de ayuda con un menú de voz incorporado, colas de llamadas, identificación de clientes y gestión de calidad de llamadas.
(0 reseñas)
Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.
Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.
(0 reseñas)
Help desk solution that allows you to directly interact with your customers rather than automating the process.
Help desk solution that allows you to directly interact with your customers rather than automating the process.
(0 reseñas)
Online helpdesk ticketing system for businesses that provides tools for enhancing customer support services.
Online ticketing system for businesses that provides tools for enhancing customer support services.
(0 reseñas)
SympoQ transforms customer support from using separate e-mail inboxes into a robust support system that helps you to streamline and automate customer support activities from a single hub. It provides a simple way for customers to get helpful support based on their individual questions and concerns.
SympoQ can be used as a back-end email support ticketing software or as a front-end, full featured customer support system.
AI powered customer support software teams and companies use to manage and automate support activities from a single hub
(0 reseñas)
Multi-brand help desk platform which channelizes email, social media, web-form communications and more.
Multi-brand help desk platform which channelizes email, social media, web-form communications and more.
(0 reseñas)
Help desk solution that helps manage emails, multiple tickets, SLA, customer care calls & more through a centralised dashboard.
Help desk solution that helps manage emails, multiple tickets, SLA, customer care calls & more through a centralised dashboard.
(0 reseñas)
Enterprise omnichannel contact center software solution, enabling friction-less customer interactions across all channels.
Enterprise omnichannel contact center software solution, enabling friction-less customer interactions across all channels.
(0 reseñas)
SOTI Assist is the industry's first diagnostic help desk solution optimized to fix mobile device problems from anywhere at any time. It delivers all the tools help desk staff needs to view, diagnose and resolve mobile device issues. Integration with the SOTI ONE platform enables analytics that learn from past issues to help fix problems faster, the first time. SOTI Assist keeps workers working and help desk staff happy and productive.
SOTI Assist is the industrys first diagnostic help desk solution optimized to fix mobile device problems.
(0 reseñas)
Help desk solution that enables handling of email queries through phone inquiries tracking, live chat, integrated forms and more.
Help desk solution that enables handling of email queries through phone inquiries tracking, live chat, integrated forms and more.
(0 reseñas)
Help desk tool that enables responsive customer service through access management, ticket reminders, knowledge base and more.
Help desk tool that enables responsive customer service through access management, ticket reminders, knowledge base and more.
(0 reseñas)
Help desk solution that enables customer response through knowledge base management, ticketing, email templates and more.
Help desk solution that enables customer response through knowledge base management, ticketing, email templates and more.
(0 reseñas)
Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more.
Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more.
(0 reseñas)
Pigro helps companies manage their customer service functions by leveraging AI.
Pigro helps companies manage their customer service functions by leveraging AI.
(0 reseñas)
Unaty SupportHub is a new and better way for high-impact IT Support Teams to work together and focus on helping customers not constantly switching between apps, and searching for information. SupportHub is a new suite of collaboration tools that integrates with your existing ticketing solution and gives your IT Support Team one place with everything they need to solve tickets faster - like an integrated Wiki, Tasks, Customer History, Questions/Answers, File Storage, and conversations.
Unaty SupportHub is a new and better way for high-impact IT Support Teams to work together and focus on helping customers.
(0 reseñas)
Enables anyone with a high-speed internet connection and a computer to start a telephone answering service.
Enables anyone with a high-speed internet connection and a computer to start a telephone answering service.
(0 reseñas)
Help desk solution powered by AI. Connect up to eight communication channels and easily respond in a single interface.
Help desk solution powered by AI. Connect up to eight communication channels and easily respond in a single interface.
(0 reseñas)
Genuity's tools help IT leaders navigate the IT market with our full IT platform: Genuity¿s helpdesk simplifies your workflow.
Quick and easy request handling, Genuity Help Desk makes it easy to manage tickets and respond to requests. Our collaboration tools and UI are designed to reduce time spent handling tickets all in one place. Nix the clutter of features you don¿t need and do it all from one platform. No headaches, no hassle, no sweat. Ticket closed.
Genuity¿s helpdesk simplifies your workflow. Quick and easy request handling. Collect, collaborate and review team performance.
(0 reseñas)
Record, track & report incidents with this web based help desk software.
Record, track & report incidents with this web based help desk software.
(0 reseñas)
Web-based app that provides click-to-chat, click-to-call, and help-desk solutions to manage real-time sales and customer support.
Web-based app that provides click-to-chat, click-to-call, and help-desk solutions to manage real-time sales and customer support.
(0 reseñas)
Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more.
Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more.
(0 reseñas)
Web-based ITIL that helps businesses manage and monitor IT services, generating request logs, tracking incidents, and more.
Web-based ITIL that helps businesses manage and monitor IT services, generating request logs, tracking incidents, and more.
(0 reseñas)
Web-based solution for businesses that helps manage customer service and help-desk through live-chat, ticket-tracking, and more.
Web-based solution for businesses that helps manage customer service and help-desk through live-chat, ticket-tracking, and more.
(0 reseñas)
Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues.
Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues.
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Customer service solution that organizes customer interactions, controls and optimizes all communication channels.
Customer service solution that organizes customer interactions, controls and optimizes all communication channels.
Guía de Compra de Software de help desk
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¿Qué es el software de help desk?
El software de help desk permite a las organizaciones responder de manera más eficiente a sus usuarios. Estos sistemas ayudan a resolver preguntas técnicas y funcionales ofreciendo metodologías mejoradas para el seguimiento de tickets, la gestión de TI y la asistencia al cliente.
Al integrar estos elementos, el software de help desk mejora la capacidad del departamento de atención al cliente de prestar un soporte rápido y eficaz a sus empleados, usuarios finales y clientes. Los sistemas de help desk también facilitan el flujo de nueva información proveniente de los usuarios, lo que contribuye a la base de conocimientos de la organización. El software de help desk también se conoce como sistemas de ticketing de TI.
Ventajas del software de help desk
- Aumentar la satisfacción del cliente. Un alto nivel de satisfacción contribuye a aumentar la calidad del producto, mejorar la lealtad y retención del cliente y generar más ingresos. Una de las principales maneras de aumentar la satisfacción del cliente es mejorando la experiencia de atención. El sistema de help desk ayuda a garantizar que los clientes reciban un soporte centrado y personalizado, además de evitar que sus problemas queden sin resolver.
- Mejorar la productividad del personal. Cuando se usa como herramienta interna de soporte de TI, el sistema de help desk puede aumentar el tiempo de actividad de los sistemas tecnológicos de la empresa y ayudar a tu equipo de TI a gestionar y supervisar mejor las solicitudes de ayuda. Los estudios demuestran que los sistemas de help desk influyen en el tiempo de resolución de los tickets, la productividad de los agentes y la satisfacción con su trabajo.
Funciones comunes del software de help desk
- Gestionar la base de conocimientos: administrar un repositorio con capacidad de búsqueda que contiene las preguntas más comunes y problemas anteriormente resueltos. Este repositorio puede ponerse a disposición de los clientes o reservarse para el uso interno.
- Supervisar tickets/incidencias: realizar un seguimiento de las interacciones y automatizar el proceso de resolución de problemas.
- Alertar/escalar: enviar alertas o correos electrónicos automatizados para asegurar que los problemas urgentes se comunican puntualmente. La escalabilidad permite a los agentes enviar los problemas a sus gerentes.
- Mantener un portal de autoservicio: permitir que los clientes y empleados supervisen sus propios tickets, resuelvan sus problemas en la base de conocimientos y se comuniquen con los agentes de servicio.
- Gestionar acuerdos de nivel de servicio (SLA): crear, supervisar y aplicar el acuerdo de nivel de servicio correspondiente para cada cliente o sitio.
El directorio de software de help desk de Capterra te ayuda a preseleccionar las opciones que mejor se adapten a tu negocio filtrando las funciones que deseas.
Consideraciones a la hora de comprar software de help desk
- Integración con las herramientas de cliente existentes. Si tu empresa ya tiene un sistema de software CRM , asegúrate de buscar una solución de help desk compatible con ese sistema. Si no puedes integrar ambas soluciones, no solo estarás duplicando el trabajo, sino que también perderás datos al pasar de un sistema a otro.
- Pruébalo antes de comprar. Al igual que con cualquier adquisición de software, aprovecha los períodos de prueba gratis y la formación gratuita antes de comprometerte económicamente. Muchos paquetes de help desk están completamente basados en la nube, por lo que es más fácil probarlos.
- Sé realista en cuanto al presupuesto y el coste total de propiedad. El software de help desk no es particularmente caro en comparación con otros software empresariales, pero sigue siendo un gasto que tener en cuenta. Nuestra investigación indica que los compradores de software de help desk gastan, en promedio, 1200 USD más al año de lo que esperaban. Antes de comprometerte con una solución, asegúrate de conocer su coste total de propiedad.
Tendencias relevantes en software de help desk
Gran parte de los cambios y avances que se producen en los sectores de asistencia y servicio al cliente están relacionados con el software de help desk. Ten en cuenta estas tendencias en tecnología de help desk para que la solución que adquieras sea útil en el futuro:
- Interfaz de usuario conversacional y chatbots de help desk. Alexa y Siri han popularizado la idea de la interfaz de usuario conversacional: controlar un ordenador o extraer información del mismo mediante el uso de la voz y el lenguaje natural. Aunque los equipos de asistencia al cliente ya están experimentando con los chatbots y otras tecnologías de ahorro de tiempo, en el futuro se adoptarán más UI basadas en voz que ayudarán a los clientes a resolver sus problemas y acceder a las bases de conocimiento. Según nuestra investigación, el 68 % de las pequeñas y medianas empresas usan o planean usar interfaces de usuario conversacionales en uno o dos años.
- IA y "atención al cliente anticipada". La IA y el aprendizaje automático están de moda en todos los sectores; también ofrecen interesantes aplicaciones en el ámbito de la tecnología de help desk. Los algoritmos de aprendizaje automático, por ejemplo, pueden alimentarse con datos del cliente y tickets de servicio para anticipar la atención al cliente y ayudarle a resolver problemas incluso antes de que este sepa que existen. Según un estudio de Capterra, el 53 % de las pymes usan ya tecnología de IA o planean usarla en un plazo de uno o dos años.